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Four weeks ago I travelled to Manchester. On Friday evening I was booked on the 18:40 Euston to Manchester Piccadilly with a first class advance ticket booked on the Virgin website and costing £72. On arriving at Euston at about 18:05, the station was closed owing to a member of the public...

Today I discovered that there are two different super off-peak day return tickets from Cambridge to London Terminals with no route restriction (formerly ANY PERMITTED). They both look much the same, but one (CBA) is £17.80 and for travel only on Saturdays, Sundays, and public holidays (FB)...

South Western Railway is reporting disruption all morning (until 1000hrs) to and from Waterloo because “earlier today, a train arrived London Waterloo earlier than scheduled”. How does that work exactly?

Today there was a revenue protection inspection at Lewisham (DLR) station’s flat exit. (The effectiveness was minimal as several passengers pushed past and there were no RPIs on the other two exits. But that’s another thread...) The location of the RPIs was such that they inspected cards and...

May a passenger use a Boundary Zone ticket when not in possession of the relevant Travelcard, assuming he/she starts after the boundary? (The specific example I have in mind is something like Boundary Zone 4 to Ashford International and starting at Bexleyheath. The reason is that the fare from...

The new large screen ticket vending machines at Paddington present a problem. Whilst they offer tickets from other stations, including boundary zone locations, they present the full description of the route under each ticket type. So from Boundary Zone whatever to Reading or Reading West, say...

A colleague has this year successfully claimed back just under 10% of the price of his annual season ticket from GWR under section 56 of the Consumer Rights Act, on top of a charter discount. They folded on the last day of the 21-day notice period he gave them in a letter before action.

Sometimes when I’m travelling (usually on the Central line), the train jerks and stops very shortly after leaving a station, before getting going again. On occasions the driver announces that this is because people are leaning on the doors and would they stop. What exactly is happening here?

I’m sure there’s going to turn out to have been a thread on this but I can’t find one. During the upcoming weekend blockades at Euston, what’s stopping London Overground running e.g. Harrow & Wealdstone to Watford Junction?

What fare should be used to calculate DelayRepay on an Oyster PAYG journey which is the last journey of the passenger’s day, if: a) the journey was notionally free owing to the passenger having reached the cap previously in the day b) the journey cost less than the usual amount owing to it...

I see TfL has launched a new paper ticket aimed at fleecing tourists – it doesn’t quite get to Heathrow Express levels though. The ticket, issued for 2 or 3 days, is priced at 2 or 3 times the adult or child paper zone 1-6 off peak day Travelcard fare. It has the same time restrictions as an...

Virgin contract staff at Liverpool South Parkway (where trains are terminating owing to upgrade works at Liverpool Lime Street) are refusing passengers with valid tickets to Crewe and referring them to LNWR. The reason cited is that the LNWR service is faster – which it is – but if someone wants...

The ticket machines with huge screens outside Manchester Oxford Road station are a bit of a disaster. The first machine was out of service and the second let me put in a destination before saying “sorry no tickets available”. On the third –I was looking to buy a single to Stockport – it would...

It appears that travelling via Manchester Piccadilly and Warrington Bank Quay is not a mapped route for this journey; one must travel via Altrincham on map MJ. I’ve been unable to check if the former route qualifies by being shorter or under the 3-mile rule. This seems a bit bonkers – most...

Works on the Purley to Caterham line today have gone rather awry after a water main became damaged at Whyteleafe. It is unclear whether the line will return to service tomorrow (though I suppose many in the area could pile onto the Oxted lines instead). Photos at...

Suppose a passenger possesses a paper zone 1-4 Travelcard and joins a train at London Waterloo East, desirous of travelling to Grove Park (zone 4). After the train leaves London Bridge, he realises that he has joined the wrong train and its next calling point is Orpington (Zone 6). Seeking to...

Which GWR service group determines discount thresholds for a Didcot Parkway to London Zones 1-6 season ticket? Is it High Speed Services or London-Thames Valley?

My wife wants to travel from Lee (London) or Kidbrooke to Windsor & Eton (either), arriving by 10:00, and onwards that afternoon to Dalston Junction or Kingsland before returning to Lee (London) or Kidbrooke. Either of the alternatives in each pair is fine. Travel will be on a weekday this...

The passenger after me at Kidbrooke station this morning asked for "a return ticket to Victoria and on to Warren Street". She was sold a Z1-6 off-peak day Travelcard at £12.30, which she paid for with her contactless card. Should the passenger have 1) been sold an anytime day return from...

A friend was refused sale of a ticket from Swanwick to London Terminals route THREE BRIDGES on an SWT service this morning. It was for travel later today and a valid ticket was held for the journey being made. The reason given was "that's a Southern ticket, we don't sell them". Are guards...