Revenue inspection after touching out

[island]

Today there was a revenue protection inspection at Lewisham (DLR) station’s flat exit. (The effectiveness was minimal as several passengers pushed past and there were no RPIs on the other two exits. But that’s another thread...)

The location of the RPIs was such that they inspected cards and tickets after passengers touched out. This is broadly irrelevant for Oyster users, but surely someone using contactless would then be “out of the system” when the touches are reconciled at the end of the day and wind up with a maximum fare?

 

[Joe Paxton]

Today there was a revenue protection inspection at Lewisham (DLR) station’s flat exit. (The effectiveness was minimal as several passengers pushed past and there were no RPIs on the other two exits. But that’s another thread...)

The location of the RPIs was such that they inspected cards and tickets after passengers touched out. This is broadly irrelevant for Oyster users, but surely someone using contactless would then be “out of the system” when the touches are reconciled at the end of the day and wind up with a maximum fare?

I would assume that things are configured in such a way so as to account for this. RPI inspections on passengers leaving a station's 'fare paid' area (whether gated or not) are not an unusual occurance.

 

[MikeWh]

The location of the RPIs was such that they inspected cards and tickets after passengers touched out. This is broadly irrelevant for Oyster users, but surely someone using contactless would then be “out of the system” when the touches are reconciled at the end of the day and wind up with a maximum fare?

I would assume that things are configured in such a way so as to account for this. RPI inspections on passengers leaving a station's 'fare paid' area (whether gated or not) are not an unusual occurance.

No, @island is correct, people could end up with a revenue inspection mark which did not correspond to them being in the system. That is actually quite a serious error on the RPIs part. Remember that nothing is ever written to a contactless card, it's all processed at the central system.

It's possible that the system is now set up to recognise a revenue check within say 2 minutes of touching out and count it as being in the system. That would be a positive improvement if true. I will have to ask a question next week.