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I was on an East Coast service the other week and was very pleased that it was delayed for 35 minutes as I got my 50% delay repay voucher today! Of course a three hour delay is another matter, but I always build plenty of spare time into my schedule so if all of my longhaul trains were 35...

I was travelling from St Pancras yesterday on EMT and could see the Eurostar trains from the platform and as we pulled out. They were absolutely filthy, covered in mud, muck and grime. It presents an extremely bad image for Eurostar as these trains are the face of their brand. Why do they...

I took the 11am departure. There were five coaches, with one and two thirds in 1ST configuration and the others in STD. Interiors were in good condition. There were four passengers in 1ST including me and STD was at about 50% seat factor. 1ST catering included bottled water (still or...

I am on the 1425 East Coast service from Newcastle and the operating equipment is 125 rather than the scheduled 225. Maximum confusion as there is no coach K and coach M is closed so nobody can find their reserved seat! :D The lights in coach M are off so I assume this is the problem. The...

Local I would remove 1ST from the ends of the trains and insert a larger 1ST cabin nearer to the middle of the train - the small cabins are a bit too pokey for my liking. The compartment should have a carpet and antimacassars, as well as either curtains or blinds to shade from the Sun. There...

I took the Javelin to Canterbury and then a slower train back with a friend. Both services were clean, lightly loaded and on-time. I was a happy passenger. :) The slower train on the way back had a 1ST section but I did not miss anything by taking STD because there was no bulkhead and the...

Almost every other service provider in the country offers the option to purchase without using cash. I do not see why a lavatory provider should be any different! :)

When I travelled through London Bridge last night I noticed, as I have at other stations, that a small fee is required to use the station lavatory. The fare was 30p and you have to put money into a turnstile barrier. Which is all very well, but I hardly ever carry cash with me and if I do it is...

i) It will not necessarily get bumped straight down to CS without any CEO interaction ii) In some companies CS take more interest in cases that come from the CEO office. The OP's complaint is particularly bad for the brand because it: i) Suggests that some tickets are more valid than others...

The staff member's behaviour was completely out of order and I would complain - if Cross Country's CEO has an e-mail address on www.ceoemail.com I would take my complaint straight to the top.

Just like the London Underground then!

Rail companies activate weather machine :D:D:D

The question about which three areas to focus on was quite tricky. So many of them should be areas for the police to emphasise. In the end I said criminal damage, drug dealing and theft of personal property on the intuitive grounds that an environment without petty crimes may be an environment...

I am looking forward to a trip to Canterbury and will be taking the express service from St Pancras. Is there a 1ST compartment on these services? And if so, how many seats are there abreast in both 1ST and STD? The East Coast site will sell a 1ST fare at GBP 42.70, but when I click on it...

In my time I have taken quite a few replacement bus services, particularly on the Liverpool Street to Norwich line on a Sunday. Sometimes the ride could be more than an hour. Most of the time the first bus would go full and the second bus almost empty So my strategy was to wait and get on the...

If you have a huge amount of points you might find it worthwhile exchanging them for cash value eVouchers valid for travel on any TOC booked through eastcoast.co.uk. The rate is 100 points for GBP 1.00. Theoretically you could then travel for free on the other line too.

Why is TfL going for contactless and not just sticking with Oyster?

East Coast will lose their franchise in February 2015. When the operations are handed over to another TOC how likely do members think that: i) Rewards points will be maintained by the new TOC and may be redeemed as they are at present ii) Rewards points will be maintained by the new TOC...

I definitely agree about cleanliness. I remember reading that this was one of the things Chris Garnett was passionate about when he was operating GNER.

Both FGW and DafT are at fault here. I note that in the picture posted in the OP there are no seat reservation tags, which means that passengers are travelling on either season tickets or open tickets rather than Advances. Accordingly reducing Advance availability may not be an option. What...