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I've been meaning to post this for a while. I'm used to Virgin Trains weekend crew announcing that they're not doing any first-class service because the train is too busy. This happens quite a lot on the trains I find myself on. Granted there are some occasions when a train is rammed, but...

Whatever route I pick, it's coming up with: "The Journey details, dates or times entered aren’t valid for this promotion" I've been trying various Fri/Sat/Sun combinations in January on COV-EUS-COV which is usually wide open for Traveller. Are any other Traveller members getting this...

We were told a person was hit south of Crewe and someone has been threatening to jump north of Crewe for the past two hours. Because of the latter Network Rail turned off all overhead power just as our 1736 BHM-LIV (LM) arrived at Crewe. We are now on the diesel to Chester with a few other...

We need to travel from Carlisle to Newcastle on Saturday 5 December using a Two-Together railcard. There are re-routed GR trains so I thought it would be pleasant to go first-class on one of those. As there are no published first-class fares on this route, I tried asking Virgin how much they...

I have just received the following from Southern: I live nowhere near a Southern station, and, in any case, why should I have the hassle of having to exchange vouchers? I thought TOCs were now required to issue the payment by cheque/transfer when requested?

Couldn't see a thread on this, which shows Virgin also cutting ticket office hours on the WCML, not just LM. http://email.passengerfocus.org.uk/passengerfocuslz/lz.aspx?p1=051634S540409&CC=&p=1&cID=0&cValue=1

A few months ago I was travelling from Gatwick to Prince Regent via Canada Water. I had a pre-purchased paper ticket for the first leg and planned to use my Oyster for the second. At Canada Water, I followed the signs for the Jubilee Line but couldn't see any yellow Oyster readers, only the...

I referred to this in an unrelated thread last night, but, following developments today, I thought it deserved a thread of its own, as it might help others in the same boat. What I have gathered from an unsympathetic and rude Complaints and Escalation Manager at Virgin Traveller is that they...

Thanks to broken promises by Virgin Trains that my Traveller membership would auto-renew at the end of November provided I re-qualified before the end of October, I do not yet have a ticket for travel from Stafford to Liverpool this weekend. The journey is from Nuneaton to Liverpool for 2...

I'm travelling from Liverpool to Crewe now, where I'm staying in a hotel over night, and continuing on to Nuneaton tomorrow. This is covered by the return portion of a Nuneaton-Liverpool First Open Return. Can I get Delay Repay for the 32-minute delay into Crewe?

I hold a First Open Return ticket from Nuneaton to Runcorn, which cost £123.00 I will be making my own way from Runcorn to Liverpool on the outbound journey. On the return, how much would an over-distance excess cost to start at Liverpool instead of Runcorn? If I buy this excess, do I...

Terrible news just conveyed to us stuck on *****. Apparently *** train behind us has brought down overhead wires and driver has been electrocuted. Absolutely awful.

Just noticed that the booking engine on londonmidland.com now has "Valid on London Midland trains only" pre-selected, and -- outrageously -- hidden, so you can't see what it's done unless you expand "show other routes". When did this change? I've no objection to LM flogging only their own...

I have a Super Off-Peak (OPR) from Liverpool Stations to Tamworth. I have already taken the outbound train and will be returning on Saturday 10 May. Unusually for a London Midland set OPR fare on this line, it allows travel on any operator on the route. The rules at...

This seems to happen to me quite often, where I have an opportunity to get an earlier than expected train, but don't have time to go the ticket office to get the necessary new ticket. An example to illustrate what I mean occurs this coming Sunday. I'm booked on an Advance ticket (with Cross...

I have a standard-class off-peak return from A to D with changes of train at B and C. I want to excess the ticket to first-class from B to C only. What is the correct method for calculating the excess please?

I briefly mentioned what follows some while ago on the thread dealing with the 22:50 Euston to Manchester train that fails to stop at Nuneaton. I had a slightly different problem concerning New Year's Eve travel. On 7 October 2013, some seats became available for a sold-out show in London...

I subscribe to some TOC Twitter feeds because they are sometimes the only way to get up-to-the-minute information about journey problems. However, they're a bit of a crude information tool, and 99% of the tweets are not relavent to your journey. Realtimetrains.co.uk is of course invaluable...

A £12.50 Euston-Coventry "Super Off-Peak Single (Online)" fare has appeared when you book on Virgin's website. These look like they're similar to the SVH fares, only cheaper. I found it by asking for a COV-EUS return, out on 28/3, back 29/3. This fare shows up on the return trains at 22:30...

Good news for Virgin first-class customers. Virgin Traveller is being re-launched soon, but with some changes not yet disclosed, and will run to the end of the franchise on 9/11/14. My own membership is being extended for another year "as a token of our appreciation for the help we received"...