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We were delayed on an Avanti journey on 6 March bought from trainsplit.com. I was the customer (i.e. purchaser). My partner and I were the two passengers. Tickets were eTickets. Avanti's Delay Repay system does not allow multiple pdf tickets to be uploaded. It says you must combine them...

My partner and I have been using a digital Two Together railcard for a couple of years without problem. Each of us has the card on the Railcard app stored on our Android phones. The app is up to date; no updates are pending. Last week, an Avanti train manager told us our railcard was invalid...

I have tried several routes and dates for which Advance tickets are available, but I can find none offering Virgin Traveller tickets? Has the scheme been closed down without notice or is something else afoot? The new franchisee said they would be continuing the scheme, but, in any case, they...

My experience of the London Northwestern Railway (LM) Saturday strikes (travelling from Nuneaton to Euston and Nuneaton to Liverpool) so far is that passengers are getting a very raw deal. - All advance fares have been removed, so passengers are typically having to pay around three times the...

I have just tried to book my occasional weekday journey back from Liverpool to Nuneaton departing at 07:25 and arriving 09:44 and it's no longer available. I see from this thread that journeys via Manchester were removed on 25 June. This happened before a few years ago, but was reversed when I...

The level of overcrowding that means declassification and no first-class service on Virgin Speaks for itself:

Every time you travel with Virgin you get these over-excited emails counting down to the date of travel. Virgin make no differentiation between those who travel once a year, for whom this might be a special event, and those who travel routinely every week or more frequently. If you're the...

The Virgin Trains Loyalty Manager has been busy today. In addition to his email downgrading Traveller benefits, he sends this: Either this gentleman has a very odd idea of how to engender loyalty, or Virgin Trains is desperate to cut costs.

Since they'd already blocked booking of Friday/Monday peak-time trains last year, I struggle to understand the logic here. All they're likely to achieve is upsetting a lot of their first-class customers.

I think this applies to pretty much all of the light rail systems around the UK, but my beef in this instance is with Midlands Metro. I can buy a return ticket this weekend from Nuneaton station to The Hawthorns station (for the West Brom game), but our crazy disintegrated transport system...

Over a month ago, I mailed a Delay Repay claim to Heathrow Express to the address given in section 4.5 of their conditions: https://www.heathrowexpress.com/conditions-of-carriage namely Customer Relations Department Heathrow Express Freepost LON 16331 London W2 6BR It has just been...

We're arriving in Newcastle by rail on Jan 1 to visit family in Whitley Bay. It never even occurred to us that the bus and metro would not be operating as I've never experienced that anywhere else in England on that day, but that turns out to be the case. Does anyone have any suggestions as...

In a remarkable, but sadly typical, piece of event planning, the Premier League have moved the Liverpool v Man City game on New Year's Eve to a 17:30 kick-off. Although I'm a red, I'm actually in Manchester that night, so I'm facing the same transport problems as the City fans. The...

I have always thought it at odds with the "awesome" image Virgin likes to project that they provide a lounge at Euston that is often closed to first-class customers when their trains are still running. While, over the years, the last weekday Virgin train from Euston has departed increasingly...

Just received this email from VT regarding my non-changeable ticket for tomorrow: The words "alternative services" are clickable and show that I can travel up to Liverpool after the match has started and/or return before the match has finished, without penalty. This is no use to me, as...

Apologies if there is already one, but I can't find a thread on this. Earlier this month, Virgin Trains West Coast have again increased parking charges at Coventry and Birmingham International (and, for all I know, elsewhere too). These are not inflation increases, but huge triple-digit...

Because we have two off-peak returns with a split at Basingstoke, train manager has refused to do a Southampton Airport to Banbury £10 each upgrade and has said each ticket has to be upgraded separately for a total of £15 each. We are back in standard class very angry and upset. Surely XC...

In the past, I found that booking a one-way journey from EPS to 0035 was the cheapest way to get a Zones 1-6 railcard with Two-Together Railcard discount. I used to book this on Southern's site. With that now largely unusable, I tried using Hull Trains, but it's saying no fare options are...

We have an off-peak day return from Crewe to Liverpool next month bought using a Two-Together railcard for £7.20 each. We will be travelling to Liverpool on London Midland and back on Virgin. I want to excess the return leg to first class. Relevant fares (with railcard) are: Off-peak...

The National Conditions of Carriage refer to single tickets and return tickets without defining what these terms mean. For a recent return journey booked with Virgin Trains that was delayed by more than 2 hours on the outbound, I held an SVH type ticket for each direction, outbound with...