So much smoke and mirrors on the thread, and it's clear were people loyalties lay. You could highlight the plain truths and there just get whitewashed.
Simple fact is this 27/28 were crap, and were only kept because of Scotrail controls, Original 27 went to Whitburn. The only links that are not provide by First are East Milder or Craigshill to Bathgate. Here is the thing if the 27/28 were so great why didn't LCB fully replace it? First had 4ph LCB only has 2pH. Big Q: where are the missing two buses per hour from LCB? still not happened. I think it's clear the demand isn't there for what First offered. With St John's, where First buses stops it's just stone throw away to the MacMillan centre doors and the Bangor hospital wards. Why do people need to go the Main doors is that the only part of the hospital people go to?
With First upping its game? Has first needed more new buses? No. Has First changed its fares? No. Has first changed its weeklys and monthly? Barely. Where has First upped its game? expect for the normal lets throw out a few extra buses. 21 is not a great example because the 21 wasn't the only direct bus between Whitburn and Armadale. Remember the No6, the council could have used the 30min layover to provide an extra trip but there was no demand, Why would extending the X18 to Fauldhouse help? 26 is still faster and ( went the way of the old 20) you can't run buses like throwing seeds. Back in August 2018 First got alot of responses from people about the changes and made a number of alterations, this part got very little complaints.
No38 is a strange one, it's really is a knee jerk reaction, apart from certain times there is no demand for a 15min service between linlithgow and Edinburgh, 20min would be better. If it was that good Lothian would have come already but maybe it's learnt its lesson from 27/28. Ex1 and Ex2 has stand on its own two feet it won't get much cross passenger help from Lothian network. Pensions might use the Ex1 going into Edinburgh and Change at haymarket but would there do so on the return trip since you need to wait around or just jump on the X18 without having to wait around at haymarket?
Competition is good, but only when the other side are pulling its weight. LCB are lazy, misguided and has disappointed many many people, ( read the above and your see where people have been disappointed ) with its backwards routes and its strange policy of no proper weekly/monthly tickets, and no M-tickets don;t cut the mustards. It's why First still has managed to keep its passengers...
Honest Q: What has LCB brought to the table? It really feels like Lothian Heart isn't in this adventure.
I do believe there is enough demand for two companies but both will need to up their game to grab new passengers IE Car Drivers.