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On Tuesday my daughter was caught up in the disruption at Lewisham. She was travelling from Dartford to London Victoria which should have cost £3.80 peak with a 16-18 Zip Card. Her train was cancelled at Eltham so she had to get a bus to Mottingham followed by a train to Charing Cross and...

Researching this fare for a visitor we are expecting and I see two options, one for £39.20 restriction code 4A and one for £47 restriction code 7B. He will be leaving Stansted around 10am, looking to return around 4pm both on (different) weekdays. On the face of it the cheaper fare appears to...

I currently have a zone 1-3 Travelcard on my Oyster and need to add zones due to a house move this weekend. If I look online, there is information on the TfL site that it is possible, but when I click on the link it just takes me to my account where there are a number of options, but not one to...

As per the thread title. I have an advance ticket NCL-KGX 19:02 which has been delayed. Other trains have also been delayed so I went into the booking office to see if I could get an earlier train and they said no, ticket restrictions haven’t been lifted. I got to the platform where someone with...

Quite an unusual one but please let me explain. I have an annual gold card which entitles me to buy one railcard for myself or someone else for £10. My daughter will soon be 16 so I want to buy her a 16-25 railcard. Problem is she does not (yet) live in the Network area and will not be coming...

Any ideas what is special about this date? As usual the advance fare window was extended this morning stating tickets for weekend travel available until Friday 8 June but I can’t book Sunday 3rd. Saturday 2nd is available and 3 June is still listed under the exclusions but what is the reason?

Either I am doing something drastically wrong or there is something up with the trainsplit.com website. Trying to book for 1 adult and 2 children NCL-KGX 6 April 11:29 return 10 April 14:30 and VTEC is offering me £148.10 wheras trainsplit.com wants £200. I suspect trainsplit.com is not...

A few weeks ago I had an almost 2 hour delay on a VTEC train and submitted a Delay Repay claim. I had a standard Advance plus a Seatfrog upgrade, which per the website is also valid for a refund. I took a photo of my ticket and a screenshot of the upgrade confirmation and attempted to attach...

A common theme on here is that Southern, Thameslink, Gatwick Express and Great Northern are all the same TOC, GTR, but how is it with Southeastern? They are always considered separately but aren’t they also the same company? They have a smartcard called the Key and a head office on Grey Street...

I have received this email from VTEC I have an advance ticket for the 20:00 on Friday. Does this mean I can get an earlier train on Friday? It’s not entirely clear from the email but that is how I would read it. It would certainly be useful because it would mean I could get a bus home rather...

As the title suggests, is there a difference between the two? My daughter has just called me from the 19:00 KGX-NCL train to say that they announced off peak day tickets are not valid on that train. She has a super off peak which was sold for that service on the VTEC website and I have just...

Has anyone ever used Seatfrog? I got an email about it a few months ago and downloaded the app but never used it. Today I was checking out the VTEC website to see how long my delay was going to be when I saw details of it again. I opened the app and entered my booking number and could see that...

Looking at the VTEC website for the advance tickets released today for 13/5 and my usual 19:02 NCL-KGX is already £46 instead of the usual £28 or sometimes even £20. I know the prices are often higher in the case of reduced trains due to planned engineering but that is not the case. I managed to...

Rail companies and their staff often get a bad press and I am the first to complain when something goes wrong so credit where it is due. I am currently on the 20:00 from KGX to NCL and the lady in the seat next to me took ill about an hour into the journey. I got out of the way but had my hands...

Probably worrying about something that isn’t a problem but my daughter is a bit nervous so some advice would be welcome. My daughter will be travelling alone on VTEC tomorrow. She is 15 and travelling on a child ticket although she is almost 16 and looks older. She is out of school for a valid...

Living in South London and with the nearest station to my office on the Central Line, I tend to travel via London Bridge in the morning and Victoria in the evening. I often wonder about the platform staff in the peak hours, endlessly repeating the same text and generally having what must be a...

Not a dispute as such, more just a question out of idle curiosity. I travel through London Bridge most days changing from a Southern service to the tube via the new low-level concourse. There are always a lot of Southeastern staff at the gatelines, many presumably RPIs, but never anyone from...