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To answer the poster who asked what train I was on, it was Paignton to Paddington. The host checked tickets as he gave out refreshments which I haven’t experienced before. One person had a standard class ticket and said he’d upgrade. The host said he could only give him a water until he’d...

I use GWR first class several times a month and this is the first time a customer host has checked tickets. Other operators nearly always check.

I’m on a FGW train this morning. Tickets in first class being checked by first class host before he gives out complimentary refreshments. Pleased to see it. Is this now general (I’ve never seen it on GWR before) or is he just being very thorough.

Pleased that they are running the Highlander via the East Coast and haven't taken the easy option of cancelling this. CS do make an effort - More than most other TOCs?

That's really helpful. Thanks

Quick question - If travelling beyond Shenfield from London, does the train have to stop at Shenfield if I am to use my 60+ Oyster from London to Shenfield and buy a ticket from Shenfield to my destination (which tomorrow is Manningtree), or can I do this on any training passing through but not...

On GWR now. Train manager keeps calling us ‘beautiful friends’. We’re not his friends and beauty is a matter of opinion. ‘Ladies & Gentlemen’ please.

She didn't realise that, thought her ticket was only valid for one train, so bought a new one. She will email customer services and explain. Thanks.

A family friend is travelling from Milford Haven to Paddington. The train from Milford Haven was late and missed the connection at Swansea. She is a young adult, not used to travelling long distances on her own and very worried that she doesn’t do anything illegal. Rather than use her ticket...

I encounter ticket inspectors and checks on Greater Anglia more than with any other operator. Very common to see two or three revenue people board, particularly at Shenfield. Travelling yesterday my ticket was checked twice by inspectors and once by the guard - who are generally very active on...

The girls on the Upminster train were told by the inspector there wouldn’t be any money taken when they handed over their phones. True none was taken at the time but it seems it will be later. They may feel that they’ve been misled. Not that I have a lot of sympathy as they had boarded with no...

Thanks No I didn't understand that properly. So as they admitted not having touched in, to both the inspector and to me afterwards, the maximum fare will be taken from their cards and they will be blocked from future use. Fair enough I think, although it will come as a surprise to the girls as...

Sorry, I don't really understand this. I thought if someone didn't have a valid ticket and couldn't give a good reason for this, then a penalty fare was issued. The inspector didn't tell them that the phone / card would be blocked for future. I'm not sure what 'validated' means, is it just that...

But they’ll get away without paying if they do the same again and next time there are no revenue inspectors. It seemed a clear case of not having paid so why were penalty fares not issued?

They didn't have cards. They gave the inspector their phones but she said no money will be taken.

Well the day after I posted this Revenue Protection were on the Romford – Upminster train. The first time I’ve ever seen them in many journeys. One does however wonder what is the point? Two teenage girls sitting near me had no tickets, said they had been let through the barrier at Romford and...

Romford - Upminster since TFL took it over there has been a member of staff (not sure what job title) either on board. They used to check tickets. Not they just sit and look at their phones, often playing music at an annoyingly loud volume. its good to have a member of staff on board but surely...

Thanks. I hadn't realised it was only valid on Elizabeth Line services. I've done this quite often - fortunately haven't been challenged. From now on I'll either book from Romford or make sure I always change to the Elizabeth Line.

I have a 60+ Oyster which is valid to Shenfield. If travelling beyond here (on trains that stop) I use the Oyster to Shenfield and book to my destination from there. Tomorrow’s journey is Upminster – Wivenhoe, so I’ll book a return from Shenfield to Wivenhoe. If I don’t change trains at...

Eurostar’s decision not to reinstate the Ebbsfleet and Ashford stops after Covid must have added to the number of people using St Pancras, making the experience worse for everyone but particularly those of us who used to enjoy the pleasant experience of boarding at the Kent stations.