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    What happens if you miss your train as barriers are programmed to reject valid tickets

    At my local GTR operated station the barriers are set to reject Advance and railcard discounted tickets. It is so frustrating that I don't even try the barriers these days, I just go straight to the side gate. The reason is so a more detailed check of the railcard/Advance ticket can take...
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    WM Railway, Short Fare

    Welcome to the forum! A couple of things to note here: 1. It's up to WMR how to deal with this, they decide whether it goes to court or offer you a settlement. Experience tells us that if you co-operate with them they will amost certainly offer you an out of court settlement. 2. The...
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    Letter Received (Travel Fraud Investigation) - Help needed

    Welcome to the forum! WMR will almost certainly offer you a settlement if you co-operate with them. When it arrives post a copy of their letter in this thread, along with your draft reply and we can assist with proof reading. In the meantime there isn't really anything you can do. Just make...
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    Penalty Fare charged on commuting to Cambridge - 1st time offender, Inspector didn't care

    Welcome to the forum! It sounds as though you were issued with a Penalty Fare, can you post a copy of the (redacted) paperwork so we can be sure. If I am correct then this is the sort of situation that a Penalty Fare is for, it is not an accusation of fare evasion but a higher than normal fare...
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    Caught using freedom pass - please help!!

    Only you can decide whether it's worthwhile using a solicitor. A solicitor cannot change what has happened but they might be able to present your mitigation in a better way than you feel able to do yourself. As noted above you will need to pay their fee regardless of whether they manage to...
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    Special Offers Discussion

    Remember you can purchase a railcard for £10 with a Gold Card.
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    Caught Travelling Adult on a Child ticket

    Welcome to the forum! Many people would argue that someone who knowingly travels with invalid tickets for three years should be prosecuted, and if they aren't you do have to wonder how serious the level of offending has to be to end up in court. That said, if you co-operate with SWR they will...
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    Caught using freedom pass - please help!!

    Welcome to the forum! Transport for London take misuse of 60+ Oyster Cards very seriously and a prosecution under the TfL Bylaws is the usual outcome. TfL have sent you a Verification Letter which asks you to confirm or deny the incident and ask you to give any mitigating circumstances which...
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    Unable to use card to collect tickets from machine

    Three of the six TVMs at Stevenage station have issues printing ToD. It's affecting all cards, not just AMEX. You insert your card and it almost immediately says 'Termination of Vending Process' - you don't even get to the screen that asks you to input the ToD reference. I've demonstrated the...
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    PAYG Contactless on Thameslink singles and returns

    Of course they don’t. We had a large thread about it when contactless was initially extended to Brookmans Park. My suspicion is the weekend super off peak fares will end up being abolished, meaning a massive fares increase, all in the name of simplification.
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    PAYG Contactless on Thameslink singles and returns

    If travelling at the weekend or on a bank holiday don't use contactless - it is more expensive.
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    Fake name and address. Fair immediately paid. What to do?

    I really need to know more about the tickets you were using when you were caught, and if this was a ticket with a barcode whether it was scanned by the inspector. If you've paid a Penalty Fare then this is the end of the matter in respect of that journey but the train company could research...
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    Fake name and address. Fair immediately paid. What to do?

    Welcome to the forum! If you've paid a Penalty Fare then that is the end of the matter in respect of that incident. It is possible that the train company might try and research your online ticket purchasing history and contact you about it if this indicates widespread irregularity. Giving...
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    Can I do a payment plan if I get a settlement I can’t afford and avoid court

    Generally speaking payment in installments isn't allowed. This is because there is normally a 6 month limit on prosecution which means someone being offered a payment plan could delay paying so that the risk of prosecution times out. There's nothing to stop you asking, we have seen some...
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    Need help with an incident involving wrong savers card

    Thanks for confirming. It's best to assume that Chiltern will be able to get visibility of tickets purchased through Trainline, even if they were purchased as a guest rather than via an account. They're highly unlikely to be able to have visibility of tickets purchased via the ticket machine.
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    Prosecution for short fare - Transport Investigations Ltd

    Transport Investigations Limited generally play 'hard ball' when it comes to giving out of court settlements. You normally have to write to them a couple of times - it's as though they want you to beg for one! There was nothing wrong with your initial reply, essentially send something similar...
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    Advice please

    There's lots of information in this thread but if I'm understanding it correctly you were caught travelling with an out of date railcard when travelling with Greater Anglia. There are a couple of things to consider: 1. The journey where you were caught From what's been said you paid a Penalty...
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    Need help with an incident involving wrong savers card

    Welcome to the forum! Which train company are you dealing with? Based on your location I'm assuming it's Chiltern but if you were caught by someone working for Transport for London then the advice I'm about to give would be a but different. What happens next is that Chiltern will write to...
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    Prosecution at Birmingham New Street

    What happens next is West Midlands Trains will writwe to you, saying that they have receive a report and are considering prosecuting. The letter will ask you to give any mitigating factors you want them to take into consideration before they decide how to proceed. I suggest a short, concise...
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    Contactless confusion

    How's that going to work at a busy station like St Pancras in the afternoon peak? Contactless works o the basis of the touch in time,, if you try and have station specific times then it would be an absolute nightmare trying to maintain it and it would cause more confusion.

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