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The profits from single use carrier bags must be donated to charity but not from reusable bags.

Trolleys are hired in for Christmas. Supermarkets normally keep 'reserve' trolleys at a central location and these will be sent to stores that need additional trolleys ahead of Christmas peak. These trolleys won't necessarily have coin deposits or locking wheels so they will normally be sent...

We have seen instances where GTR have not received replies to their initial letter (there’s at least one active thread in this section at the moment) I would contact GTR urgently and ask if they received your letter.

You most certainly will not be sent to prison for this.

Apologies, I meant to delete the bit about the revenue protection policy. I was checking the policy as I was writing that post and was hoping it said something different to what it actually says. In my defence it was very late last night….

Welcome to the forum! There's nothing to stop you from appealing, the worst they can say is no but unfortunately I wouldn't expect the appeal to succeed. However inadvertent it was, your railcard was out of date and a Penalty Fare is an appropriate way to deal with this sort of thing. It is...

I suggest you read TfL's Revenue Enforcement & Prosecutions Policy that I linked to in post #20. This clearly explains the approach TfL take. Have a look at section 8.2 as this lists the factors TfL will regard against prosecution.

A conviction for a railway ticketing matter is highly unlikely to prevent you from travelling anywhere, and I wouldn't expect it to adversely impact career opportunities. You should be truthful if asked whether you have a conviction, the fact that someone has a conviction isn't normally the...

Transport for London take misuse of Freedom Passes very seriously and a prosecution under the TfL Bylaws is the usual outcome. What happens next is TfL will send you a Verification Letter, normally within a couple of weeks. The letter will ask you to confirm or deny the incident and ask you to...

I would make some changes to this letter, if you haven't already sent it, to try and make it sound a little less desperate. I would make the following points: - That you realise what you did was wrong - What you have learned and any action you have taken since the incident - Ask again if they...

I agree that TPE are responsible as they caused the initial delay. Although only four minutes it's unlikely that the connection would have been made.

Thanks for updating us. This information is very useful in helping us to advise people who seek our assistance in the future.

Welcome to the forum! Transport for London take misuse of Zip Oyster cards very seriously and a prosecution under the TfL Bylaws is the usual outcome. What happens next is TfL will send you a Verification Letter, normally within a couple of weeks. The letter will ask you to confirm or deny the...

Moderator Note - discussion about whether TIL are abusing public funds and FOIing TfW about commercial arrangements between them is off-topic for this thread and further discussion should take place in a new thread.

I'm not aware of anything specific. Be prepared for a delay but hopefully everything will be fine. Have a good trip!

You'ne nothing to lose by asking if they will settle out of court.

I agree with @Titfield GTR are normally very willing to settle out of court, and we have seen a few examples of letters going astray. If you do contact them you need to contact their Prosecutions Department, not Customer Services - they won't be able to help. You'll also need to make sure you...

Welcome to the forum! Were the tickets you applied the incorrect railcard discount to also short fares? If so, applying the wrong railcard discount is academic because when calculating a settlement they will want reimbursing for all the occasions where you have short fared at teh full Anytime...

I think your proposed letter is fine and I expect they will offer you a settlement. Expect the settlement to cost the outstanding fares at the full Anytime rate with no credit given for the invalid tickets you did pourchase. In addition you will have to pay an admin fee, typically around £175...

It is unusual for GTR to go straight to court, my very strong suspicion is their initial letter has inadvertently ignored or lost. You should write a short, concise letter that mentions: - That the SJPN is the first correspondance you have received from GTR about the case - That you are sorry...