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Please do. Don't expect a quick response, but don't worry about this. The rail company will have several hundred cases on the go, and they will get round to your case in due course. And don't worry if you don't get the answer you want - hopefully it will, but don't be too despondent if it...

I, O, Q, J, X?

Tickets sold by a guard on the train, where there were no suitable ticketing vendors, are obviously bought after departure. So I can't see why anyone should be penalised, unless it was obvious that the ticket was only bought when ticket inspectors were sighted. When the rules were made, it would...

Durham?

On some email systems (such as Outlook), you can ask for a receipt when the email is opened by the recipient. If you can do this, and take a screenshot of it, that may be useful in the future if they have 'lost' your email. 1759141673 I'm not sure about "on this occasion" - it almost implies...

You have 21 days in total. Yes, that sounds good news. It supports the view that you did not buy your tickets just because you saw the ticket inspector. Since time is not on your side, I would submit your appeal as soon as possible - don't worry about this issue at this stage, but you may...

I would also expand upon your apology- reading it, it seems more perfunctory than heartfelt. Remember that they hold all the cards, and you need to demonstrate that you have learnt a hard lesson, and that you will never do it again. (If appropriate, buy a railcard or a season ticket, and tell...

Strange that Ember are using the internet domain of Tonga (.to)!

My only concern is that there is not much difference between these times. It is possible for the ticket inspector to have entered your carriage and taken say 10 minutes to get to you, in which time you have spotted him, and bought a ticket. I'm not saying that that is what did happen, but you...

I would go one step further. Quote verbatim the relevant clauses and/or upload a copy of the document or poster.

Yes - getting a second, fresh pair of eyes is always a good idea when writing important letters. Also, we can help you ensure you use the correct terminology and express yourself to your best advantage. A few other points. In an earlier post, you mentioned the word 'fake'. That word has...

It very much depends on the circumstances, rail company etc. If you require assistance (and get good impartial, non-judgemental advice), please post a new thread, providing all details of your case.

Ok thanks.

Would any journeys on other TOCs not be out of time (i.e. more than 6 months old) for legal action? Therefore, the other TOCs could ask you for an Out of Court settlement, but they effectively have no teeth.

Lord Ian Botham?

Not charging an admin is almost unheard of. Plus they seem to have accepted your argument that they cannot claim money for journeys undertaken on other TOCs, unless they believe they would have to pass those sums over to the other TOCs, and can't be bothered with that hassle on order to get...

First man in a barrel going over Niagara Falls?

Do you mean 'Legendary....and.. on...the...guard...sound'? :D

Australia?

If the first ticket is 'invalid' and therefore not useable/ not used, can the OP claim a refund on that first ticket? It would help offset some of the costs of the £330 ticket.