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I have a blind persons concessionary travel pass for travel in Scotland and sometimes travel into England with a disabled railcard so I have experienced your situation on several occasions and I have sought clarification on this matter from the disabled railcard people, from Virgin Trains and...

I thought that all bus services within Scotland had to be registered with the Traffic Commissioner in Edinburgh unless it ran less than once every two weeks, was a rail replacement service or was under some kind of private hire. If it was the case that concessions could be refused if not...

I've been able to use my card on other "long distance" routes before such as Glasgow to Edinburgh and it sometimes uses a Parks of Hamilton bus and it works fine. I have also used it on Citylink's express service from Glasgow to Aberdeen which are longer distances and had no problems. I have...

I have a Scottish Blind Persons National Entitlement Card that allows free travel on buses within Scotland. I understand that this allows free travel on all scheduled buses within Scotland, with the exception of premium fare night buses, excursions or tours. On Thursday I tried to use my card...

I have bought 2 advance tickets for travel on cross county today from Berwick to Newcastle and they have been delivered to my cross country app by way of a mobile ticket that you present on the screen of your phone to the train manager. I have tried to find out more about them online but there...

Thanks for the quick responses. I did use a rail travel voucher but it didnt cover the full price so the remainder was paid in cash so would it not show a code for a mixed payment or does it show the primary method used? I bought a plus bus solely in cash for the same journey and it also has the...

Today I bought a day return from Carlisle to Newcastle and when I was checking the ticket I noticed the letter W came immediately after the price so it shows £11.15W. I asked the conductor on the train what the letter meant and he had no idea. I also had a look at some past tickets I've had and...

This isn't surprising as they do this on the buses as well. My sister is in a similar postion where Lothian Buses have a list and her college isn't on it. Shouldn't a student discount apply to all students regardless of where they study? I certainly think so.

When I travelled on this route last year I was offered the opportunity to sit in first class area for free and I thought it was the guard being nice. How does one find out which routes you can sit in first class for free in?

I once had tickets retained by staff at the ticket gates and the result was I was unable to claim back the fare from the person paying for my travel on that particular journey. I have since been told by Citizens Advice that this practice is unlawful because your ticket is evidence of your...

As a registered blind person I find this topic quite interesting. Whilst opinions may differ about whether the disabled railcard should exist or not and if so, what the discount level should be, I do not believe in free travel unless one is entitled to it. Travelling by train is after all, a...

This may be a stupid question but yesterday I arrived in London without my normal oyster card so I had to pay £5 to get a new one and put some credit on it so my question is when my trip to London ends can I get a refund of the card fee and any credit on the card if I hand it in to a ticket...

I'm aware there have been topics before about the quiet coach but when traveling today on a cross country service I was in the quiet zone and the conductor asked a passenger to stop using a mobile phone. She was very confused when informed she could speak to other passengers but not on a mobile...

I have had the same problem with my disabled railcard with the ink on it fading. My solution is that when I get a new one I will take a picture of it and retain the accompanying letter so if it fades I can show a photograph of the same railcard when the print was legible. My most recent...

I have received my response from First Scotrail today. In general it is apologising for the inconvenience caused and trying hard to make it out to be that it is not their problem and we are not responsable if things go wrong. One paragraph stands out from the rest. Is this really true? I...

I bought a freedom of the north east 4 in 8 day rover ticket bought on 24th August. I used the 1906 service from Leeds to Edinburgh which suffered a 1 hour delay. I used the same train an hour earlier the next day and again an hour delay. So I'm just wondering once I've used up the rover ticket...

The ticket I have is a blind persons national entitlement card which gives me free travel throughout Scotland. As for my travel plans, I was hoping to get a train by half past 5 so that I could be at Hamilton well in time for my bus connection at 1838. As for writing to Scotrail is concerned, I...

I'm talking about my experience yesterday at Glasgow Central when the lift to the low level had broken down. I cant use the stairs because I cant see them as i'm registered blind so I always use the lifts. I went to the ticket office downstairs for the low level, explained my situation and...

Thanks for the quick reply. Very impressive! There were signs in the station about penalty fares so we wanted to be very careful just in case. I've never had problems with tickets on virgin before but I was also bearing in mind on my way down to London about a penalty fares sign and a station...

Hi guys! New to this forum, always found it a very interesting place and decided to join and share my most recent experience with Virgin Trains to see what you all think about this situation. I was traveling from London Euston to Glasgow Central on a Sunday afternoon on a train that departed...