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Posting this here in the hop someone can fix an issue with GTR's Delay Repay site. Family member is trying to make a claim for a journey that started at 22:00 that involved 2 changes, the last of them after midnight. The Delay Repay site requires each leg of the journey to be put in separately...

I've come across a staff brief from RDG on the ticketing arrangements for strike days, and customer rights to a refund where disruption occurs. There are a number of concerns: I'm surprised to see refund fees mentioned, which given the general advice for next week is 'do not travel', should...

I met a friend in London today who travelled on the 11:15 WMT service fro Milton Keynes to Euston. At around 11:00 they messaged me to check if the train was still running as there was some disruption. I checked at confirmed the train was on time and said it would depart from platform 4. My...

Had an email from TfL earlier today, the minimum auto top-up amount on Oyster PAYG is being reduced to £10 from 30th March.

Posting this here as probably more chance of someone seeing it and fixing it rather than going through customer services. I've submitted a delay repay claim with WMT following a recent journey. Completed the claim online and gave all requested information. So far so good. Within a few...

Does anyone know if the above ticket is valid on the Midland Metro Tram? The PlusBus website says it is but a thread on here from 2018 suggests it isn't valid. I can't find any reference on the Wet Midlands Metro or TfWM websites. https://plusbus.info/birmingham...

I'm trying to book some tickets on Trainsplit for two people travelling together from Paddington to Bristol. The seat selector only appears to be available when booking a single ticket, try booking more than one ticket in a transaction and although you can reserve seats the seat selector isn't...

Had a bizarre issue with a delay repay claim from Shanklin to Stevenage. Train from Shanklin was delayed causing an overall delay to my arrival time. Made a delay repay claim to SWR who have rejected the claim because the delay was caused by Island Line. They have kindly forwarded my claim to...

Is anyone having problems with Fast JP? I’ve been getting nothing but error messages for the last day or so, despite using different devices.

I've noticed that GTR have introduced counted place reservations on Bedford/Cambridge/Bedford to Brighton/Horsham services. Interestingly on Sundays only one train an hour from the GN side runs into the core, the other fast services terminates at Kings Cross and reservations aren't available on...

I’m travelling on the 09:56 GTR service from Welwyn Garden City to Stevenage. Purchased a ticket a few minutes prior to departure at WGC ticket office. The staff in the ticket office (both of them) were insistent that Gold Card discounted tickets are not valid for travel before 10:00, and...

Moderator Note: Posts #1 - #4 originally in this thread: (1) Kings Cross ‘uncrossed’ Layout/Remodelling - Information and Updates | RailUK Forums (railforums.co.uk) Noted that the 18:06 KXG-PBO peak extra was 8 cars yesterday, normally it would be 12. It left from P7 but I wonder if it was 8...

I’m sure this is an oversight, but then again this is CrossCountry we’re talking about. The Coronavirus section on XC’s website states: https://www.crosscountrytrains.co.uk/coronavirus Shocking advice from XC here. There is, of course, no requirement to purchase a new ticket if a previous...

I'm travelling from Stevenage to London tomorrow and have booked via Chiltern's website and selected an eticket. I selected Great Northern branded services between Stevenage and Kings Cross when I booked the tickets. The eticket has been issued from 'SVG' to 'KGX'. Had I have selected a paper...

I have received a survey from LNER asking a number of questions about their app and using it to check-in before travel. It seems that they are considering asking passengers with their app to confirm they have boarded the train and are sat in their seat prior to departure. Passengers checking...

Surprised no-one's mentioned this yet but the OHLE came down in the Biggleswade area this afternoon, with all lines blocked. As well as no trains between King's Cross and Peterborough no trains were running to Cambridge either. No trains expected to run between London and Peterborough for the...

I booked last minute reservation for a walk up ticket to travel travel on the 19:33 service from Kings Cross to Stevenage. This was booked via the website around half an hour before departure. There was another passenger sat in my reserved seat so I asked them if they would mind moving as the...

Moderator note: Split from https://www.railforums.co.uk/threads/ticket-office-hours-restored.203045/ In all honesty completing a season ticket refund in person at a ticket office should not be considered essential at the moment. I realise that people will want season tickets refunded as...

I was in Manchester earlier in the week for work and used contactless to pay for a couple of tram journeys. I want to claim the cost back from my employer. Does anyone know how I can get a journey statement? Seems there's no online facility in TfGM's website. The amount isn't huge but it's...

i passed through Worksop station and noticed a couple of TVMs on the platform. Unless I’m missing something how is a passenger supposed to know that these are ticket machines? There is absolutely no indication that they are where you are supposed to purchase tickets from. I’ve no idea if this...