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Hello. I bought, via the TransPennine Express website, a first class Anytime Day Return this morning from Chesterfield to Sheffield. I was planning to get the 0703 CrossCountry service, which is shown on my itinerary. By the time I got to the station there was significant disruption due to a...

Hello, I'm trying to help my Dad claim delay repay from Thameslink. He travelled from Gatwick Airport to St Pancras on the 25th March and says he boarded a train which departed and then got stuck for over an hour (due to a bridge strike) before very slowly returning to Gatwick Airport where he...

Say you're at Durham and hold an Advance ticket from Newcastle down to Bristol TM. Assuming you had time, you could buy an Anytime (or Off-Peak) Day Single from Durham up to Newcastle where you could then join your train back down to Bristol. Would you have to actually travel to Newcastle for...

Does anyone know whether the LNER booking office at Doncaster can still issue paper season CCSTs, or does everything have to be an eTicket or loaded onto a smartcard now? Would be handy to know before I make a journey there. I've tried the LNER website and it now only offers smartcard or...

Hi, I'm trying to work out whether some services are running despite the engineering work at the Clay Cross tunnel. The Replacement Timetable shows an 0643 from Chesterfield to Sheffield and a 1637 from Sheffield to Chesterfield tomorrow (6th June) but I can't find either of these in any...

The train I was planning to catch this morning was delayed and ultimately cancelled. As I held a first class ticket, I took the next train that had first class accommodation and arrived over 30 minutes late. There was one earlier train I could have taken to arrive less than 15 minutes late, but...

Hi, I'm having some trouble with my new e-ticket Season Ticket. When I make more than one return journey in the same day (which I'm sure is permitted) it is coming up as 'already clipped' when scanned on the train and causing problems. Maybe this is because the journeys are too close together...

Hello! I'm buying a Period Season ticket from the LNER website with no TOC restrictions, and it offers me the option of an eTicket. My questions are: Is it safe to assume that this format will be painlessly accepted by all of the TOCs that serve the route (EMR, CrossCountry and Northern)? Would...

I travelled from Chesterfield to Sheffield on the 06:53 on 16th December, and arrived 16 minutes late. Northern claim the delay was 11 minutes, which seems quite a big discrepancy. The original claim and subsequent appeal were rejected and I spoke to Customer Relations who checked with a...

Hello, I've been reading some existing threads, none of which seems to have a concrete answer. I was delayed for 15 minutes into Chesterfield on https://www.recenttraintimes.co.uk/Home/Service?ServiceId=68479197, but Northern have denied the claim, citing a 14-minute delay. Could somebody...

Hello, I'm trying to work out how to claim a refund for touching in and out at the same station, but the link on that help page to "Claim a refund online" just takes me to the Oyster login and then my account home page. I can't find anywhere to actually claim the refund. While I can see the...

Where the following part of the NRCoT applies, and a season ticket is held, how exactly is the refund calculated? It's unclear which first class and standard class fares will be used.

Occasionally when trains are short-formed during busy times, some or all of the first class areas are declassified to reduce overcrowding (at least in EMT-land). But today's announcement had the opposite effect - due to a short train we were advised that "the whole of Coach D is now for first...

Hello, I made a number of journeys yesterday using my Oyster card, which is linked up to my 16-25 Railcard. All of the journeys were after 10am. First, I took the Thameslink from Gatwick to St Pancras, for which the fare is £5.30. I then made a number of Underground journeys within zones...

Does anybody know whether this product is classed as a Season Ticket and covered by the NRCoC, for the purposes of being able to obtain a replacement for a lost ticket under Section 34? Having spoken to the South Yorkshire PTE I was advised that the product is issued by "National Rail"...

How badly does a TVM need to be printing tickets before something gets done about it? For example: It's particularly irritating that the price is unreadable, for example, as this will make it a lot harder to claim back the cost of the tickets from work!

So I bought my season ticket (annual Chesterfield to Sheffield) and was expecting an actually durable blue bi-laminate ticket but received a regular orange one. Interestingly none of the fields are labelled, i.e. it has the expiry date but doesn't say 'Valid until', it says STD but not...

Hi all, I will soon need to commute between Chesterfield and Sheffield three days per week at peak times. I have so far learned the following: An Anytime Day Return costs £6.40, so that'd work out at £19.20 a week (except in July and August when I could use a railcard discount). An annual...

Hi I purchased a ticket via my journey online via East Midlands Trains website It said it would be ready for collection within fifteen minutes but it's been half an hour and the machine won't accept my code. I need to travel on the 0056 which is the last train this evening but there...

Hi Would the £12 minimum fare apply to a paper off-peak day travelcard when using my 16-25 railcard? (If I have a Zone 1-6 travelcard priced at 5.90, can I really not use it before 10am?) Cheers