Search results

197019 at Llandudno Junction platform 3 tonight doors on front coach of two weren't released as expected. After stopping door control flashed green then immediately red DOOR NOT IN USE which is what it said before arrival. It seemed train crew unaware. The door operated as expected at...

Ticket 1: A to C via B (advertised as break of journey permitted) Ticket 2 B to D Continous journey changing trains at B: A to B, B to D Train operating company (ToC) emailed me in response to delay repay claim , stating "Under the National Rail Conditions of Travel (NRCoT), when using...

Purchased digital railcard on Trainpal app this morning, proceeded to purchase a ticket for travel today. App shows "You don't have any railcard yet". Logged in and out several times. Same. No real person customer service only bot online or automated phone, which said use Trip.com app for...

Boarding 862005 I found a bike not hung obstructing the corridor and doorway on so had to go up the platform to the next bike cupboard. Attached photos show bike successfully stored on 862005 and the hanger bracket geometry on 862013 is different. On 862013 unable to insert same wheel on...

Is this an acceptable method for marking a ticket partially used mid-journey with 2 further trains to complete the itinerary？ From my perspective this is now a damaged ticket. Attached photo of ticket corner missing.

Is split ticketing effective elsewhere in Europe? Are there any websites that search for European cheapest fares and routes?

I recently bought a portable PM2.5 monitor to measure that component of air quality. PM2.5 being fine particulate matter, particles that are 2.5 microns or less in diameter. The device is consistently returning readings compatible with readings from more expensive devices. It's sensitive to...

Screenshot shows LNR app at 15:59 with ticket for 16:03 departure (expected 16:04) not available to buy. The ticket available at 15:58 was a walk up off peak single. What might happen if a passenger arrives on platform at 15:59 and tries but cannot buy a ticket using the app? An experienced...

Yesterday it took Southeastern's London Bridge booking office 30 minutes to refund one paper ticket previously issued at one of their stations. There were no trains due to industrial action and no customers waiting. Attached screenshot Southeastern website and photo empty booking office ...

West Midlands Trains (WMT) / London Northwestern Railway (LNR) are giving me the run around denying refund for an unused ticket Llandudno Junction (LLJ) to Bangor (BNG) Timeline 2024-01-23 14:53 Purchased Advance for 1D15 18:25 LLJ-BNG via LNR app 2024-01-23 18:04 1D15 was 12 minutes...

Just made a valid delay repay claim for journey Llandudno Junction - Euston using split tickets. Ticket 1 paper for journey leg LLJ-CRE Ticket 2 e-ticket for CRE-EUS Anticipating trouble，I kept a screenshot of all details I supplied, to refer to later. Response ”we are unable to continue...

Is p-code / cancellation date time publicly available? For example today's 1A68 1732 Chester to London Euston. NationalRail app is showing cancelled due to shortage of train crew while Realtimetrains currently shows it's running. I'd like to know whether the train was cancelled before or...

An email response from London Northwestern Railway delay repay team: “We have been unable to approve your claim as the train that delayed your journey was not one of ours. The train was operated by London Northwestern Railway. We have sent full details of your claim, to the Customer Relations...

I'm used to barriers retaining tickets on arrival at destination but today's valid Advance for the 13:46 Euston-Crewe was retained by barrier as I attempted to enter platform 11. I had put the ticket in a second time after it failed to open gate first time. Barrier staff - who were already...

Fortunately tonight's delayed 2R73 19:16 Royston-Kings Cross Thameslink service set off with almost all passengers detrained and transferred onto the 19:42 Royston-Brighton. A member of the platform staff had passed through advising passengers to transfer but hadn't quite got as far as the...

Travelling with split tickets with this itinerary: Ticket 1 16:23 Llandudno Junction - Chester 17:32 Chester - Crewe (Avanti train cancelled after 10pm day before) Ticket 2 18:13 Crewe - Euston (LNR only ticket) As 17:32 CTR-CRE was cancelled I missed connection for 18:13 CRE-EUS and am...

I've been searching but can't find a reference which clearly shows what my rights are for a non-CIV journey such as when I have a LNR only ticket traveling Crewe-Euston when a delay over 1 hour is anticipated. Am I automatically entitled to use another train operating company's service such as...

Why are passengers at booking office windows not routinely being offered a choice including cheaper "West Midlands/London NW Railway only" tickets for example between Euston and Crewe? Even when I specify a ticket such as a super off peak return LNWR only with senior railcard (£22.80) most...

As I boarded a class 158 today I noticed a right angled flap open across the doorway presenting a significant trip hazard likely to cause a nasty fall onto a platform and injury. The conductor came by almost immediately so I stopped him to point this out and he closed the flap with the standard...

At a booking office in Wales I asked for an open return. The price was about right but on checking the ticket later when I was already in London I discovered I had been sold an anytime day return o_O. I should have checked more carefully when handing over the money. The ticket was future dated...