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  1. J

    Rose Hill and Marple ticket inter availability?

    This one actually is listed on the list of interavailable stations available on the internal Knowledgebase. Rose Hill and Marple on the other hand is not.
  2. J

    Replacement Season Ticket Photocard

    I would expect you would have to go back through the corporate travel provider. If it was a TOC they could charge £5 or £10 (different TOCs have different fees) for replacement of lost/defaced/outdated photocard and reissue of season ticket. In your instance there is a strong argument for that...
  3. J

    List of All Trains from A Specific Station

    Live Departures used to do full on A-Zs, now if you go to for example the below page for Newcastle then click on each link it gives an A-Z style display for that journey. https://live-departures.info/rail/timetable/Newcastle/
  4. J

    Got a Penalty Fare – Need Advice on How to Appeal

    In terms of signage as well as any posters there should be more permanent signage such as the one on the station building at street level on the Jul 2022 street view, or possibly a metal sign fixed to railings, so look for that as well.
  5. J

    TPE operating a Northern service?

    Chris was Regional Director West and Central at Northern, not MD. Left to become MD at Transpennine.
  6. J

    Family & Friends Railcard Query

    From the internal knowledgebase,
  7. J

    Are Platform tickets still issued?

    Clearly depends on the Ticket Issuing System because my TIS will only allow me to sell a platform ticket for my station.
  8. J

    ITX Package Reading to Wokingham.

    Inclusive Tour tickets for tour operators to sell as part of a package holiday.
  9. J

    Permitted routes Kent to IoM SailRail

    Yeah the only none bus option I could see was Heysham Port -> Lancaster -> Manchester Oxford Road -> Peterborough -> London Bridge -> Marden, which takes an hour longer than the RRB option and presumably involves packed TPE and EMR trains. Personally I too would steel myself for a 40 minute RRB...
  10. J

    Permitted routes Kent to IoM SailRail

    I can guarantee you there isn't. A lot of people misread the "Tickets" sign on the booking hall door as "Toilets" so you might have fallen victim to that. Nearest public toilets (40p) are either Festival Market or Market Street car park. Nearest place with toilets is Morrisons. Morecambe in...
  11. J

    Permitted routes Kent to IoM SailRail

    Not a permitted route on my TIS journey planner, and looking at the routeing guide I can't see a permitted route that way. Normally going to London and beyond via Leeds from this part of the world is a no-no. Just as an aside if anyone reading this were to do a similar journey, make the change...
  12. J

    Honiton to Warrington Bank Quay

    Fewest changes I can see on the Sunday would be 3 (Exeter St Davids, Newport, Crewe). Monday would be your normal 2 changes.
  13. J

    Through rail/bus tickets (not plusbus)

    With nothing set up in the data a ticket office wouldn't be able to sell advance fares either. Just walk up, or a split bus ticket Bridport to Dorchester/rail advance from Dorchester which with no bus times in the system is not ideal. No internal information (in the internal knowledgebase at...
  14. J

    First Class Dispute

    Re question 2, Arbroath to Dundee is £9.80 single First Class, and £18.50 day return. Not saying that qualifies as 'reasonable' but is more reasonable than £15.
  15. J

    Reserving seats on transpennine express after the tickets have been booked?

    If you are on the 0810 from Edinburgh then its only possible to book a "counted place" so not able to reserve a seat. If its a later train then you should be able to book a seat Edinburgh to Manchester. Presumably changing on to either EMR or Northern in Manchester which would explain no seat...
  16. J

    LNER/Northern/TPE cancelled trains and alternative routes

    The phrasing in the brief was, "In the event of a cancellation to a participating train operator’s service, customers holding a ticket valid for that service will be able to travel on any other participating train operator’s service within the next two hours before or after the cancelled...
  17. J

    uni student fine help

    The 11.18 is a non-reservable train so the outward journey would have printed on one piece of card. Potentially, 07404 - Return ticket 07405 / 07406 - Return reservations 07407 / 07408 - Outward ticket, with outward SWR reservation That would account for 3 coupons and 5 numbers, but I don't...
  18. J

    Managers & on-board staff using Duty Authority to Travel (DAT) cards

    The following answers are based on my interpretation of the information available on the internal national rail knowledgebase. If you have access to this, you can make your own interpretation. As Haywain says there may be roles where you would still be required to retain it. If the new role...
  19. J

    Accused of buying ticket on train by revenue protection officer

    For the record, single fares at that time, For Victoria Preston Park - London Victoria £33.50 For London Terminals Preston Park - London Terminals £35.10 For Blackfriars Preston Park - London Terminals (Thameslink Only) £30.40 up to and including 8.30 train, £22.60 from the 8.43 train onwards...
  20. J

    Peterborough - Hook van Holland SailRail valid via London?

    To book FIP you have to phone Stena on 01255 202352 so you'd have to ask them if they could do a RailSail at the same time. Link to RST Travel Tips for Europe which contains the above phone number https://www.raildeliverygroup.com/images/RST/RST_Travel_Tips_for_Europe_v67.pdf

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