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The Group Bourdon tool is a must, I practiced the day before mine and I firmly believe that if I hadn't practiced it a few times I would have failed. Other than that there isn't too much practice you can do, read through the information provided by the company you are applying to. All the...

Yeah I was surprised by that as well when he told me.

Hey just looking for a bit of advice. I have passed all the tests for train driver and now I am awaiting a date for the driver manager interview. So I am looking for a bit of advice as how to best prepare for that. I have spoken to someone who passed an interview within the last 12 months...

"The validity of the Off-Peak and Super Off-Peak Day Travelcard ends on completion of the return journey to the originating station." Taken from abellio Greater Anglia website. --- old post above --- --- new post below --- "The validity of the Anytime Day Travelcard ends on completion of the...

The travel card stops being valid at all on completion of the return journey to the origin station. The thing about buying an extension ticket back to boundary zone 6 is actually a myth. Like many things I have witnessed on the railway. Someone does what they think its correct and then...

There won't be any trains operated by Fcc anywhere after 2am Sunday.

The TOC that I work for has instructed us to deal with someone who has "forgotten" their rail card in the following manner. We are not to offer a penalty fare. We are to take down the name and address and complete a Pro forma (mg11) but do not caution them. The onus will then be on the...

Fares are on the avantix machines today where I work.

If all this is true I would make a formal complaint. You cannot be charged a penalty before travel. Some inspectors in that area I believe are on commission so there could have been a financial benefit to him and he has picked on a young girl. I would never dream of doing this it is morally...

If we take a statement under caution the person signs the pro forma to agree that what they said is what is written down. The top of the form is the passenger details and some bits for the rpi to fill in. This could be blank at the time as the passenger has given details in the inspectors note...

Ok thats great thanks for the help.

Hi I am looking to travel on Eurostar from St Pancras to Brussels then onto Amsterdam, stay for a couple of days then go into Germany maybe stopping in Bremen and then onto Berlin. Me and the wife both have FIP passes. Can anyone give advice as to the best way to do this. I see coupons cannot be...

The role of an RPI is both customer service and revenue protection. The trick to being good at the job is knowing when to provide the customer service and when to be strict but fare in dealing with TI's. For example when you have someone who is clearly a foreign tourist trying to use and Oyster...

A lot of the time the issuing of a penalty fare is using discretion which is what a lot of people do not realise. For example a passenger gets on at an ungated station but walks passed the open booking office and the ticket machines without stopping to buy a ticket thus showing no intention of...

This is a customer service issue. There was clearly some major issues in the morning when the passenger first arrived at the station. Whether it was disruption or engineering works. They then had to change their plans and go out of their way to another station. They have then mistakenly thought...

To be honest if the OP had come and explained the situation to me. i.e his outward journey was disrupted and was now returning home I would probably have sold an extension ticket from zone 6 but then I try and see things from a customer service point of view as well. I would write back and...

Its amazing the amount of times I've heard "I am a man/woman of God, why would I try and avoid my fare." Sorry but I am not religious at all...I don't care if you're the Pope you still need a ticket!

The old "But the ticket machine wasn't working excuse." This is very contentious as if there were no facilities to buy a ticket then obviously the person should not be issued a penalty fare. Ok so I regularly work on the gate line where the gates are closed/manned until approx 22:00. There is...

I will penalty fare people sitting in first class with only a standard ticket. I do get a lot of "1st class" passengers thanking me for taking action as they are fed up with struggling to get a seat in first class because of STD ticket holders sitting in the seats. The problem is biggest at peak...

You cannot be given a penalty fare before travel as you have not travelled without a valid ticket. You can have a statement taken under caution before travel if you show intent to avoid paying your fare and there fore you can be prosecuted. If the OP had met me at Kings Cross that day and...