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Sadly, this isn’t the first time there’s been issues with Gold Record Cards. https://www.railforums.co.uk/threads/annual-season-ticket-south-eastern-region-bought-on-lner-website-not-received-gold-record-card.287600/#post-7323445

Starting/finishing short with an Advance ticket is not strictly in accordance with the rules for Advance tickets, the policy of the Rail industry is that no additional fare should be charged (unless there is clear evidence of intent to try and avoid a higher fare). The problem here is that...

No you can’t, if you’re using a Gold Card discounted ticket you must have your Gold Card with you when you travel. Based on what you’ve said it sounds as though your initial chase email had insufficient details for LNER to respond. It might be best to phone them.

Set the incomplete journey charge too low and it could encourage fare evasion. Set it too low and someone who genuinly forgets to touch in for a one-stop journey on the DLR (where it is very easy to forget to touch in) is penalised disproportionately. Politicians (and people in general) want...

What do you think the incomplete journey charge at Reading should be? It's possible to board a train at Twyford and forget to touch in and travel to Reading where you touch out to leave the station. On the other hand you could board a train at Baldock and forget to touch in, travel to Reading...

Agreed. I think the 'official' crush loaded capacity of a 12-car is 1,754 but I've been on 700s where I estimate more than 2,000 have been on board. The best example I can think of was a few years ago when, due to a strike the previosu day, the first train from Stevenage was at something like...

The alert was sent to phones in England and Wales. Where in England and Wales has there been significant rain recently such that everything is nice and green again? Better hope there's not an emergency that you need to be aware of whilst you're at home! TV viewing (and traditional media) is...

Pre-covid, I went to a rugby match in Cardiff. Reservations were shown as mandatory on services between Paddington and Cardiff that day. At Paddington, a queuing system was in operation. There were two queues - one for those with reservations and one for those without. Those with...

No I can’t and I’m not even going to try to. We might have to agree to disagree about the importance of today’s message. I’d rather we didn’t end up with a Bordeaux situation. Is it common sense to avoid fires and BBQs this weekend, of course it is. But many people lack common sense - that is...

It is indeed and very good it was too! Outside of the system tests this is only the 2nd of these alerts I’ve received. The first was that unexploded bomb that was found in Plymouth a few years ago. I was en-route to Penzance so that was fair enough. Then we get today’s alert. I don’t believe...

I’m at the Royal Albert Hall for a concert and the alerts went off just as the concert was starting. Made quite a racket. We have a very serious situation at the moment given how dry it is. There might not be a fire where you at at the moment but it only needs a small careless incident to...

You diverted the discussion by mentioning separate contracts and fewer rights. Forum members correctly challenged you on that. You may use two or more tickets to make one journey (it is not three separate journeys). Condition 14 of the NRCoT is absolutely clear on that. Discussion on whether...

You are incorrect and need to familiarise yourself with the National Rail Conditions of Travel, specifically condition 14.2 NRCoT

This issue seems to crop up reasonably frequently where you can change from contactless/Oyster PAYG to a traditional ticket. Perhaps there should be a standard form of words used.

This is getting off-topic for this thread but do feel free to start a separate discussion about this in the appropriate of the forum.

I’m afraid it’s true that staff account for half of retail shrinkage. I’m not saying that this is the case in every store, or that this amount is all down to staff theft but shrinkage is much, much more than what customers steal (although that is a significant factor) 1786346659 Items that go...

The £350k that I mentioned is the incremental shrink, not the full amount. Your Tesco Extra taking £2M per week has lost way more than 10 full time members of staff from their checkouts over the last 10 years. Probably nearer to 30, if not more. Also, if there's 30 less general staff employed...

You don't need a timetable for a high intensity metro service. With 20+ trains an hour it's turn up and go. If you want to know how long a journey takes then a a journey planner is best.

I always define shrinkage as 'the loss of inventory, some of it deliberate some of it accidental'. Consider a member of staff earning £13.50 an hour for 39 hours a week. That's an annual wage of £27,378 Add employers NI £3,357 Employer Pension Contribution £1,585 (statutory minimum is 3% but...

I think that in reality this would be impractical - if the threshold was 55 minutes rather than 60 people would then campaign for it to be lowered to 50 etc. When it comes to delay repay my view is 'you win some and you lose some'. It's frustrating when you get a 29 minute delay, but on the...