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No. The card now costs £10.50, credit you load is in addition to that.

£10.50 now

I suspect Greater Anglia have misinterpreted what you've said. Tickets should not be retained by barriers upon entry.

I'm a little bit confused by your post. I think you're saying that your return journey started at Cambridge and the ticket barrier retained your ticket when you entered the station. Have I got this right? If so that shouldn't have happened (sounds like the barrier misfunctioned) and you...

Ok, so to use an extreme example would you have made a Pendolino compatible with a 14X

I’m no traction expert but standardised traction comes up regularly on these forums, but I’m not convinced it’s thought about properly. Met’s assume rolling stock lasts 40 years, you’re not going to buy 40 years worth of trains in one go and replace them all again in 40 years time. Trains will...

Or abolish returns and just have single tickets. LNER style….

If there's disruption on the ECML south of Stevenage then the Hertford Loop is the diversion, and unfortunately this means that the local stopping services end up getting thinned out of cancelled all together. This shouldn't change whoever is running the local services on the loop. There's a...

The term 'Open Return' really needs to be binned off by retailers and the industry, as it just causes confusion as we are seeing in this case and in the thread when this topic was discussed previously. Instead, maybe there should be terminology ike 'return same day' and 'return within 30 days'...

I think you did the right thing in asking for a manager to be called. In my experience it can often be difficult in getting money refunded after the event so I would only buy a new ticket as a last resort.

Absolutely. I do keep a photo of my railcard and season ticket but that's just a convenient way to keep a note of the relevent railcard/ticket number in the event I need to quote them.

I’m not sure what you mean by ‘worked so far’ but a photo of a physical railcard is not acceptable to validate railcard discounted tickets. You must present either the physical railcard or display the railcard in an app from the retailer you bought it from. 1788373391 You can’t have both, it’s...

Let's look at Euston to Liverpool Street. Current minimum connection time is 43 minutes consisting of: Euston station connection time 15 minutes Euston to Liverpool Street 13 minutes Liverpool Street connection time 15 minutes Euston Square to Liverpool Street takes 10 minutes on the...

If you're using a flexible ticket then the minimum connection time doesn't really matter. But if you're using Advance tickets, where you are required to travel on the specified booked train, you could purchase separate tickets to obtain connection time below the official minimum but in the event...

Agreed. You only need to look at the number of times we get asked that question on this forum, which will be a tiny number of overall people making that connection.

Agreed. There are some cross-London MCTs that do need looking at but these are a samll minority. A bizarre one is the absence of an official connection between Finsbury Park and Vauxhall. I assume this comment is aimed at me given I've said in this thread (and other similar ones) that many...

Hull Trains ran a service up the ECML into St Pancras during engineering works around 10 years ago. I travelled on it between Stevenage and St Pancras, I remember having to correct platform staff at Stevenage who thought it was going through the Canal Tunnels which, at that time, had not been...

And what should the shorter minimum connection time from Kings Cross to Paddington be?

So using my example of Kings Cross to Paddington, what do you think the minimum connection time should be and how do you arrive at that figure? Then explain what happens if the connection is missed, especially when there is no delay to trains arriving at Kings Cross and a good service is...

I think you underestimate the anxiety many people suffer when they travel by train. Not you, or those of ‘us’ on here who ‘know the drill’ and what to do when things go wrong. Many people say 10 minutes to make a connection at Crewe is too little, or 45 minutes between Kings Cross and...