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I have an AWC Only Advance for the 1502 Euston to Bangor on 20/10 which has been cancelled. What are my rights? Can I take the following direct service? Has the 1502 been cancelled throughout or only part cancelled? Eg. Finishing at Chester?

I wish Stagecoach would make up their mind if I need to place my pass on the machine on tge X2 or not. If boarding between Preston and Southport practice is to place card on reader and state destination. However between Southport and Liverpool practice is to show as a flash pass and driver...

We have seen a number of cases of dreadful after sales service from Train Pal with people struggling to obtain refunds. However it has also been said that Train Pal gives out or sells vouchers to lure people into booking with them so perhaps they are useful in such a case for a straight forward...

Is it possible to get on the 43 at Canterbury Bus Station to Sandwich and stay on the same bus as it changes to the 81 and goes to Deal and Dover using the £2 single fare? Will only one ticket be needed as staying on the same bus? Finally, which would be the best stop to get off at for the...

On 23/02/2020 I purchased an Oyster Card online. This was for £10 and consisted of £5 card credit and a £5 card fee which would revert to Oyster credit after 12 months. I believe this was the system in place at the time I purchased the card. I am yet to use the Oyster card after all this time...

I have a question about using a 50% discount code issued by Avanti. The email received from them says: "This offer is valid for 12 months for Advance tickets on Avanti West Coast routes and can be used up to four times (such as for two passengers to make a return journey)." and "Your discount...

Is there anyone on the forum who is knowledgeable as to the dispute and chargeback process? I've returned a dispute form to Barclaycard following the purchase of a ticket I was unable to use due to rail strikes and would appreciate some more details as to what happens next. I appreciate I might...

As I am using a fully flexible ticket am I able to catch an earlier coach from London to Brighton if my inbound coach arrives in time. I am booked onto the 1500 but I notice there is an earlier departure at 1400. My first coach is due in at 1350. On the ground am I likely to be allowed to...

I am trying to get a list together of historical strike dates for 2023 between March and July mainly. Can anyone help with this? Also I would need to know the level of impact i.e. was Eurostar effected and also Avanti services between Liverpool and London. Where there any days when above had...

My Railcard is due to expire on 3 September and the site is letting me click renewal from today. Is it working correctly in terms of giving the correct expiry date on renewal? When I've renewed it once before I lost months validity as it treated it as a new application and I had to complain...

I would like to raise a concern about the conduct of Merseyrail. I have noticed about 4 cases on the forum now going back the last few months where passengers have received £125 out of court settlement notices on the train from their security staff rather than penalty fares. I am concerned...

I am suddenly available to start using a global Interail pass any day this week actually onwards. Is there any way that I could check or somebody could check for me if there is any availability on Eurostar this week? I guess it does not matter which you're a star destination I get to once I'm...

I would welcome any thoughts on the best way forward in the situation below. As a starting point we have submitted a formal complaint to M& S but I am wondering if legal involvement may be more appropriate. My friend who has autism, was shopping yesterday in a M and S when he was physically...

How many clubcard points do you need to accumulate before they automatically generate a voucher at your next statement? I understand about the faster vouchers scheme but I am specifically wondering how many points would automatically generate a voucher and reset your balance? Thanks

Is anyone else having problems having their card accepted for TOD using a new style bank card with the more narrow mag strip? Northern TVMs totally rejecting saying card error. Had to try 3 Avanti TVMs with the third one working on accept number 4. Tried 5 times at the other 2 TVMs. This has...

Is it possible to take a complaint to the Rail Ombudsman without using their online portal? Is it possible to simply email a complaint over will they insist that you register on their website?

Does anyone know how long are Avanti currently taking to respond to Customer Service complaints? Please note I do not mean delay repay claims but actual complaints sent to their Customer Resolutions Centre. Thanks!

Can somebody knowledgeable advise if it is legal under contract law for the monthly price of a gym membership to be increased during the initial term? In February I signed up for 12 month gym member. I paid pro rata until the next direct debit cycle, starting 15 March and was advised I would...

Can I please get a definitive answer to the following question: Which TOC is the station operator for Liverpool Lime Street (mainline, not lower level) responsible for assisting passengers who would otherwise be left stranded due to train delays? Context: the Avanti service I was travelling on...

The Avanti delay repay process clearly is not automated. I have recently claimed on a simple one leg journey on an Advance ticket. The service ran 1 hour 45 minutes late. Get my delay repay claim has not been processed yet so it's clearly waiting for a human to authorise it. How long are Avanti...