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There have been issues on-and-off since just before midday.
It's very sluggish now, but not returning these errors anymore. Definitely had better days.
I'm glad the email was at least mentioned, but indeed.. it appears that there's still some confusion and uncertainty! It's a bit like PlusBus I suspect, acceptance will get better the more use it gets.
I have had to explain the importance of this to some people at Raileasy.
Not everyone has access to thousands of pounds of credit; dangling authorisations and holding onto pending transactions for longer than strictly necessary are a massive problem for people with limited or no access to...
It's a fairly technical point, but I don't think there's much stopping a merchant opting to use Visa Direct/Mastercard Send for instant refunds back to a card. This isn't how refunds are "normally" issued, but if the payment service provider supported it (Adyen do), it's something you could do...
Agree completely from the perspective of the E-Tickets. It goes beyond that though really, I think ideally you'd get the fares data schema updated too so that the nature of the tickets is communicated in machine-readable terms. Same for the 70min flex, the usage windows, calculation of the...
However, the fact this flag is set will mean that the E-Ticket will tell the customer there are "Mandatory Reservations", because the RDG spec requires that retailers state that!
Unless every TIS supplier does work to add bespoke data and logic to handle these tickets, and ensure they're treated...
To confirm:
Error handling has been fixed
The industry data has also been fixed to ensure that PlusBus tickets can be purchased on this flow (for a child)
I think Assertis have been in contact with WMT & the relevant teams at RDG. It is known it is broken. It's unfortunate it wasn't sorted out much earlier on.
Sorry, "fulfilled" in the context I'm using it means from the retailer's perspective, so:
Written into LSM successfully, ready for collection for Ticket on Departure, or:
E-Tickets (PDFs, Apple Wallet, Google Wallet) & barcodes generated and sent successfully
Tickets could subsequently be...
It is, but the answer to this is simple. You auth for the amount, fulfil tix and then capture if and only if the fulfillment succeeded. The authorisation and cancellation messages don't get batched up, they're sent instantly - so if the bank isn't incompetent the customer will have their funds...
I did think so (I think the PRO refers to railway undertakings across the board?), but I'm not convinced the operator's customer services team staff would have any more clarity! Really I'd want it all codified in the NRCoT and made simple for the customer to claim (which ideally would mean 'from...
The issue is that the industry pays no heed to the PRO whatsoever, to the point where when retailers have asked if they can issue refunds in these circumstances they have been told "no" and that the passenger should be directed back to the operator for a "goodwill gesture".
It's the same with...
There is yes, but you'll trade "knowing about cancellations earlier due to how TOCs enter them" for "not knowing about platforms half the time" (or only at the last minute) in my experience.
You can sign up get access here: https://opendata.nationalrail.co.uk/registration
Other, more...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.