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TFW have just replied to my delay repay claim & state the tickets were not valid for the journey. Attached are the tickets in question , can anyone advise if TFW is right or not. The journey was the final part of a circular tour using a return Leominster - Shrewsbury and the Ffestiniog Round...
Can anyone tell me why its called a "Network Railcard" Area ? I had never heard of it , living in Hereford, and it meant nothing until I picked it up on this Forum?
A lot of TFW lines ,especially Heart of Wales line , have no ticketing facilities at stations especially at request stops , you can always pay on the train in these circumstances & even where there are ticketing facilities the staff don't seem to bother & issue tickets on board without...
Slight different scenario . Last year I purchased a ticket to travel from Hereford to Okehampton , Day Return E Ticket purchased through Trainsplit . I arrived at Hereford & train shown as on time so scanned through the barrier, but by the time I had gone over the footbridge, it was showing...
I went down to West Somerset Railway last week by Train from Hereford. Asked for my card on 2 occasions, once on the way down & once on the way back. That was on Cross Country
I went on The Ffestiniog last Saturday using the TFW Ffestiniog Round Robin ticket . I previously had emailed the railway to check they still accepted the TFW ticket, they said yes, but advised that I ring to book a seat to be sure of availability. I didn't do this as I was unsure when or...
Call me old fashioned, but an email as important as that, should clearly state to which case it refers, without need to reference it to any previous correspondence
Yesterday (10/09/22) I was delayed on a journey taking the 14:06 from Minffordd to Leominster, changing at Shrewsbury . The TFW train from Shrewsbury arrived 17 mins late at Leominster. When entering the details on TFW online claim system it is not showing the 14:06 , only 13:40 & 15:40 trains...
B,ham International to Pwllheli last Friday ( 19/08/22) was a 2 car unit, full and standing when it arrived at Newtown . Due at 12:04 and left at 12:52 . I aborted my Journey as it was too full for me to travel.
A similar situation occurs on trains on the Cambrian Coast which usually have Aberystwyth as the destination at Shrewsbury , although half of the train often heads for Pwllheli at Machynlleth . The station announcements at Shrewsbury advise which portion is applicable . I have known the...
On the 6 July I was delayed , travelling from Alton ( Leave 16:15) to Great Malvern ( Arrive 19:47) . Due to a fatality on the line into Paddington, trains from Reading were delayed and I arrived in Great Malvern at 21:41 according to the platform display.
I was encourage to claim delay...
I nearly got caught out by such terms as " Off Peak" tickets etc.. I purchased an Off peak return , out on day one , return the following day at about 15:00 hrs . Due to a change in circumstances I needed to travel back at more like 09:00 . I did a quick online check on when off peak...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.