I travelled through the Wallasey Tunnel yesterday afternoon towards Wallasey at 1400 and returning at 1600. Both journeys had long queues at the tolls and on the return journey the queue from Liverpool was into the tunnel itself In Liverpool there was quite a queue awaiting entry.
Whilst I am against the tolls I think that they are a necessary evil. If a person using a train or bus (or even the ferry when it works) had toll free access a good many would change to the car making the situation in Liverpool more gridlocked than ever.
As someone who has the misfortune to have to use the Mersey Tunnel every day, I can tell you that the queues are usually as a result of the out dated, antiquated toll system we are forced to use, The fast tag lane Merseytravel decided to bring in actually makes the situation worse as there is no pre warning other than a yellow sign above the actual toll, the lane is usually stuck in the middle of standard tolls so you then have drivers trying to work out which queue they are meant to be in, having to cross into different lanes to avoid the fast tag lane. There is absolutely no traffic management until you are yards away from the toll booths.
Tolls will never be abolished in the tunnels due to the fact that the revenue surpluses are used to finance other transport schemes within Merseyside such as Merseytravels new plush waterfront offices.

Problem I have is as many others probably do, I have no option but to use the tunnel as public transport just isn't cost effective due to my work location.