There are a number of other sites which offer not only fee-free Advance changes but also fee-free walk-up ticket refunds.
Of course, we're not necessarily the customers that Uber will want to keep: if anything they'll be glad to get rid of those of us who have taken full advantage of the special offers without committing to Uber and so have profited at Uber's expense, but keeping those customers who have found the experience good enough to stay and presumably be long-term profitable for Uber.
I might continue to use them for things like cheap Network Railcard-discounted short-distance Ovalised DOS tickets that are TOD-only (e.g. because they're issued to U zones), because the retailer probably loses money on those due to the TOD fee being more than the commission, even if there's no discounted gift card or kickback involved.
Are there actually many of those customers though? In my experience its one of the worst apps to book tickets on - slow, clunky and buggy. I guess they'll find out! I assume some people will use it because they are using uber to get to / from the atation and so they'll be in the app anyway - but otherwise?
From speaking to people (who might just be saying it to make me shut up), they put up with the clunkiness and awkwardness because of the discount.
The ability to buy an Uber gift card at 10% off, which is a current offer on the app, or 15% off as on Amazon recently and then spend the gift card on train tickets would be a continuing incentive regardless of the possible withdrawal of the credits.
I assume that Uber's expectation is that once people are in the habit of using the Uber app, they'll keep on going, unless there's a positive reason to move elsewhere i.e. elsewhere is cheaper, rather than elsewhere is quicker/easier.
Is this confirmed?
The offer always has an expiry date, that so far has always been extended. At the moment the T&cs say
Anyone who subscribes to Uber One for this (including me) should know the risk beyond that date, on at least one occasion it was only extended after the expiry too.
Not seeing that offer in the Uber App, unless this shows at the Checkout stage.
I'm seeing it as banner at the top of the gift card page on the app
Welcome to the forum. What was the journey this was for?
An Off-Peak ticket isn’t linked to any specific train, the times shown are only a suggestion.
That makes sense. It was an 08:44 Maidstone to London return ticket which is usually a peak ticket but it passed the inspector scanning it and at the barriers
An Off-Peak Day Return from Maidstone Stations to London Terminals, route "not HS1", has restriction code B5. This means it's valid from 08:30 onwards. So the 08:44 from Maidstone East is perfectly valid to take with that ticket and any retailer should offer it.
It may have been that none were available.
£50 and above spend.
Having had no response, or action via the online form in the past, I'll be calling in the future - including for the two previous transactions (detailed in a post dated 18th July) I've still not been credited for.
