Is there any evidence this is the case?A revenue collection system that habitualises the need for passengers to make refund claims represents awful customer service. The industry needs to do better!
Is there any evidence this is the case?A revenue collection system that habitualises the need for passengers to make refund claims represents awful customer service. The industry needs to do better!
I don't really get the negativity here. The industry is "doing better". It has moved on from the days when everyone had to pay cash and it took about ten minutes to load the bus at even a moderately busy stop. In my local area most passengers pay contactless and it takes a few seconds for the machine to read the card...so generally faster than cash, but still not as fast as Tap On Tap Off. I've used TOTO on the Metrolink trams and it's quick, as it presumably will be on the bus. Yes there may be teething troubles (and you might have to refund the odd ticket), but they will get sorted out. At least give it a chance!A revenue collection system that habitualises the need for passengers to make refund claims represents awful customer service. The industry needs to do better!
No - that's not the case, on the Ticketer system at least. The Tap Off Readers are programmed to only accept a tap off.No it’s just a reader that is wired to the ticket machine. The back office works out if the tap is an on tap or an off tap.
If a card is only tapped on the ‘off reader’ it will treat that as a tap on.
Interesting- it wasn’t that long ago that I tapped out with the wrong card on Apple Pay and it tapped me in. Maybe they have changedNo - that's not the case, on the Ticketer system at least. The Tap Off Readers are programmed to only accept a tap off.
If you touch one with a card that's not already tapped on prior, they will just beep and reject the touch.
No - that's not the case, on the Ticketer system at least. The Tap Off Readers are programmed to only accept a tap off.
If you touch one with a card that's not already tapped on prior, they will just beep and reject the touch.
Not sure how the systems work but I've definetly had it where I've put my phone too close to the machine before the drivers pressed on their screen and it's taken money instantly. No idea if this is the same thing but it is a bit of a gamble whether it does it or not sometimes.Interesting- it wasn’t that long ago that I tapped out with the wrong card on Apple Pay and it tapped me in. Maybe they have changed
Was on Evora 1901 today which has the equipment installed for automatic announcements yet there said announcements weren't working.Transdev is saying that automatic announcements have been installed and should be working on the Easingwold services:
I have seen the equipment installed on the ex-Reliance ADL200MMCs and Evoras. Unsure whether the Eclipses and Deckers have them though.
There are other systems out there but there is no perfect system. Some people argue that conductors were best as boarding times were quick and fare payment accurate but on busy buses there is a chance of fare dodging.A revenue collection system that habitualises the need for passengers to make refund claims represents awful customer service. The industry needs to do better!
Theres some gremlins in the system with a report of one of the Harrogate Volvo Electrics on 2 having its internal display thinking its route is that of an X98 while a Merc on the 24 has been pictured on facebook with the display thinking its the route of the 21 - in both cases the correct route number is shown but the next stops are completely the wrong route.Was on Evora 1901 today which has the equipment installed for automatic announcements yet there said announcements weren't working.
Diversion on the 4, 59, 727H, S1 & S318th August - 10th October 2025
Due to road works between the New Park Roundabout & Crowberry Roundabout A59 we will need to divert in both directions and miss the following stops :
Electric Ave
Norwich Drive
If you use these stops then our buses will serve all stops on Jennyfield Drive & Crowberry Drive.
This is in place from 18th August until 10th October.
My employer has been running Tap-On, Tap-Off for years and we have very few issues, most of the refunds come from passengers putting their payment method on the machine before asking the driver for a ticket (no different to the Manchester Tap On system) rather than a tap off system error. The Tap Off aspect isn't inherently an issue, if you pay for the tap off readers you reduce the risks but you can avoid that but it needs better briefing and discipline from your drivers. This isn't particularly innovative anymore, there are dozens of systems running, including multi-operator systems that cap across companies, so most of the issues have been identified and solutions are known.A revenue collection system that habitualises the need for passengers to make refund claims represents awful customer service. The industry needs to do better!
Presumably it’s aimed at locals in the near by area or staff who will ‘know’Another year of the Transdevs 7 diverting into Leeds Festival but there being zero information anywhere that this exists. I believe a few people used the service to the festival but numbers could have been better used.
Just seems daft for Transdev not to promote the service at all. Even if just for links not fully covered by the shuttle buses (Ie Wetherby and Harrogate).
Seems an odd thing that people would 'just know'.Presumably it’s aimed at locals in the near by area or staff who will ‘know’
Perhaps for the camping but could be worth it for day trippers? Specifically state no bags or cases allowed, run a decker on the last bus back and promote that so people know what time to be at the stop to get home.I doubt they’d want 100s of people turning up with camping equipment at Harrogate Bus Station for an hourly single deck service. If they publicised it, it could viral as a ‘money saving hack’ to avoid the special fares on the official shuttle buses
And little information for regular users that services towards Harrogate from Wetherby will be heavily delayed. It grates when you get on at Wetherby and it announces 'The 7 fast to Harrogate' but no button to press to apologise for being 27 minutes late from Wetherby.Another year of the Transdevs 7 diverting into Leeds Festival but there being zero information anywhere that this exists. I believe a few people used the service to the festival but numbers could have been better used.
Just seems daft for Transdev not to promote the service at all. Even if just for links not fully covered by the shuttle buses (Ie Wetherby and Harrogate).
No, my journey was on Saturday LunchtimeIs it delayed because of all the people leaving the festival which finished this morning and all the road closures
The 1106 from Wetherby? Left Leeds on time, took 18 minutes between the middle and last stop on Skeltons Lane and lost another seven between Thorner and Bramham Park.No, my journey was on Saturday Lunchtime
Actually 1306 from Wetherby. 1106 would not have been as bad as there is an X70 at 1125 but not at 1325The 1106 from Wetherby? Left Leeds on time, took 18 minutes between the middle and last stop on Skeltons Lane and lost another seven between Thorner and Bramham Park.
There was also a Rugby Match going on at the Community Stadium in Monks Cross, with shuttle buses running from the Station and Stonebow, which only added to congestion in the City Centre for Coastliner.Regarding Leeds Festival it wasn't just 7s that were losing time due to the festival, most Coastliner services at some point were running upto about 30mins late in some cases due to the various diversions and the fact that it was also Ebor Festival Race Meeting at York Racecourse.
I was in York on Saturday afternoon and the York-Leeds turnbacks on Coastliner were running about 30mins late causing additional loadings on the normal Coastliner services.
While yes there is stuff going on for dedicated shuttles, the fact that the 7 diverts into the festival car parks though clearly shows a desire to serve the site, otherwise nothing at all stops them staying on the main road and not using the car park!There is clearly a contract with a 3rd party for the shuttles to the festival and at £18 return from Leeds and £10 from Wetherby, you can see why. Most people arriving on public transport will be coming from Leeds. Very few people will be coming from Harrogate. Leeds and Reading festivals are linked, and people do both. There is a dedicated coach that is promoted.
Speak of the devil, it's been back out on the road today according to bustimes: https://bustimes.org/vehicles/ycst-1773-bf62uyo?date=2025-08-30Does anyone know what's up with 1773 in York? Since April, there have now been 2 periods when it hasn't tracked for several Weeks, it seems like since Transdev received it in January, its spent more time off the road than on it. Is It being quite unreliable or is there another reason?
Just seen that this second and was going to edit as such haha.Speak of the devil, it's been back out on the road today according to bustimes: https://bustimes.org/vehicles/ycst-1773-bf62uyo?date=2025-08-30