See it. Say it. Sorted.

[Horizon22]

Exactly. What prospect is there of any kind of response if I text at 2200 in the evening “Hi I’m at Knebworth in the front carriage of the King’s Cross train, and there’s a man smoking cannabis”? The answer is basically zero.

Probably the same response as if you called 101 in public. None, but I don’t think that’s anything to do with the effectiveness of the BTP or 61016, just the priority level of dealing with cannabis, which is effectively decriminalised.

 

[jthjth]

Probably the same response as if you called 101 in public. None, but I don’t think that’s anything to do with the effectiveness of the BTP or 61016, just the priority level of dealing with cannabis, which is effectively decriminalised.

Trouble is, if you raise expectations by what is essentially a marketing campaign and then fail to deliver the whole thing becomes discredited. See it, say it, so what.

 

[Horizon22]

Trouble is, if you raise expectations by what is essentially a marketing campaign and then fail to deliver the whole thing becomes discredited. See it, say it, so what.

Okay, but the BTP aren’t a superpower and expecting a different police response from a local force - in the example we are talking about - is unlikely and the response will be a very low priority.

Even then, at least it is reported and logged which helps build statistics for route crime and awareness of the reporting system.

 

[sheff1]

The passenger assist app allows staff to allocate a job to themselves, so if it's on there and someone has confirmed they're doing that assist then I am sure the train manager can also check and be confident in saying so?

It seems like a positive step to give someone reassurance. A lot of passengers can be nervous/anxious and this is the sort of thing that technology can be used for.

The announcement plays automatically when approaching major stations. Are you confident the train manager has checked and cancelled the announcement if there is no confirmation ?

Meanwhile, my journey earlier this week involved four trains and no See It, Say It, Sorted on any of them.

 

[tfw756rider]

Today I've ridden on a 197 and an 802 so far, and both had manual announcements about CCTV in operation which weren't said before. I'm now riding on a 165 which had an automated announcement about CCTV and body-worn cameras.

 

[3141]

I only recently learnt that it is easy to remember as a variation of the normal police '101' number with 6s either side - 61016. Would maybe help if announcements were in the rythym 6 101 6.

I recently discovered that when I heard the announcement phrased as you suggest: 6 101 6.

Now, why has it taken eight years or whatever for the number to be presented in that way, if the idea was for 101 in the middle to reflect the national 101 police number? I find that amazing.

 

[tfw756rider]

I recently discovered that when I heard the announcement phrased as you suggest: 6 101 6.

Now, why has it taken eight years or whatever for the number to be presented in that way, if the idea was for 101 in the middle to reflect the national 101 police number? I find that amazing.

I just had "6...101-6" (manual) on a 166

 

[styles]

While I'm sure it was intentional to put 101 in the 61016 number, I'm not convinced knowing this really makes it significantly easier to remember to be honest.

 

[duffield]

I recently discovered that when I heard the announcement phrased as you suggest: 6 101 6.

Now, why has it taken eight years or whatever for the number to be presented in that way, if the idea was for 101 in the middle to reflect the national 101 police number? I find that amazing.

I feel a bit stupid for not noticing it, and I think it *does* make it easier to remember. I've tried to recall it once or twice (out of curiosity, not need) and would wonder if it was 61016 or - say - 61061 (which also makes sense as a memorable number). Now I'll never forget it. But I do have a slight problem with getting digit sequences partly reversed in general.

 

[Wychwood93]

I feel a bit stupid for not noticing it, and I think it *does* make it easier to remember. I've tried to recall it once or twice (out of curiosity, not need) and would wonder if it was 61016 or - say - 61061 (which also makes sense as a memorable number). Now I'll never forget it. But I do have a slight problem with getting digit sequences partly reversed in general.

In much the same way a local taxi company in my area has a 'double 5 double 6 double 7' jingle on a local radio station - on the broad assumption that most people in the area know the STD code, which they probably do.

 

[davews]

When are we likely to see these changes come into effect? Today on a 450, a 701, Elizabeth Line and Jubilee Line all recordings just the same as they have always been.

 

[Adrian1980uk]

The customer information system was broken on the train this morning... It was glorious, no see it say it.. Guard took the mantle of announcing stations, it was a bit hairy though with no announcements to mind the step! Not aware of anyone failing though.

 

[trainophile]

The Welsh version on TfW looks quite comical on the little end of carriage screens. I wasn't quick enough to get a photo but honestly, it looked ridiculous. (Probably perfectly sensible if you speak Welsh!)

 

[jamboree7123]

I think the issue was that international passengers were not familiar with the slogan before arriving in the UK, and almost all universally heard it as "See it, say it, sort it," because few outside the UK are familiar with the Britishism "sorted," so most non-UK passengers thought that they were being commanded to take vigilante action against any perceived wrongdoers! Once the folks in charge learned of this problem (I think through polling and interviews), they realized they had better change the slogan before anyone took it literally.

 

[sheff1]

I think the issue was that international passengers were not familiar with the slogan before arriving in the UK, and almost all universally heard it as "See it, say it, sort it," because few outside the UK are familiar with the Britishism "sorted," so most non-UK passengers thought that they were being commanded to take vigilante action against any perceived wrongdoers! Once the folks in charge learned of this problem (I think through polling and interviews), they realized they had better change the slogan before anyone took it literally.

It's only taken them 10 years. Has anyone taken it literally in that time ?

 

[styles]

It's only taken them 10 years. Has anyone taken it literally in that time ?

I for one have taken to carrying my own controlled detonation robot with me on the London Underground, I don't know about anyone else.

 

[talldave]

The automated SWR announcement on the train I'm on says "six one zero, pause, one six". If we have to suffer brainwashing then at least support the 101 brand identity.

 

[styles]

But it's not a 101 brand identity. If they thought it would significantly improve people's ability to remember the number, they'd use it. I doubt it does for the overwhelming majority of passengers though.

 

[godfreycomplex]

I for one have taken to carrying my own controlled detonation robot with me on the London Underground, I don't know about anyone else.

I hang mine on the back of my bag like a Labubu

 

[stonojnr]

I think the issue was that international passengers were not familiar with the slogan before arriving in the UK, and almost all universally heard it as "See it, say it, sort it," because few outside the UK are familiar with the Britishism "sorted," so most non-UK passengers thought that they were being commanded to take vigilante action against any perceived wrongdoers! Once the folks in charge learned of this problem (I think through polling and interviews), they realized they had better change the slogan before anyone took it literally.

well Im a UK passenger and Im still convinced Julie Berry actually says "See it, say it, sort it" because I think her accent emphasises the word as "sortId" not "sortEd".

I also think "sort it" makes more sense, you see a problem, you do something about it by reporting it, which is similar to a campaign we have at our workplace for reporting building services faults, you see a problem you dont walk on by it.

but having it "sorted" suggests everything is fixed the moment you report it, and thats clearly not the case, or was ever the intention of the service.

Im also convinced I once saw posters or train PIS that used the "sort it" version too, but I never bothered to record them for posterity.

 

[Pyewipecarshed]

well Im a UK passenger and Im still convinced Julie Berry actually says "See it, say it, sort it" because I think her accent emphasises the word as "sortId" not "sortEd".

I also think "sort it" makes more sense, you see a problem, you do something about it by reporting it, which is similar to a campaign we have at our workplace for reporting building services faults, you see a problem you dont walk on by it.

but having it "sorted" suggests everything is fixed the moment you report it, and thats clearly not the case, or was ever the intention of the service.

Im also convinced I once saw posters or train PIS that used the "sort it" version too, but I never bothered to record them for posterity.

It varies. Some TOCs recorded it as "sorted" and some as "sort it". And as already recorded on this thread, some went with "we'll sort it".

 

[talldave]

It varies. Some TOCs recorded it as "sorted" and some as "sort it". And as already recorded on this thread, some went with "we'll sort it".

So that wasn't very well sorted!

 

[sheff1]

New variation today. “If you see something which you are unhappy with and don’t want to talk to the onboard team you can text BTP on 61016 and they will meet you at the station you ask them to”.

Good luck with that.

 

[duffield]

New variation today. “If you see something which you are unhappy with and don’t want to talk to the onboard team you can text BTP on 61016 and they will meet you at the station you ask them to”.

Good luck with that.

"I'm just about to arrive at Dovey Junction, I understand you'll meet me there!"

Edit: Or maybe Altnabreac!

 

[Yorkshire09876]

"I'm just about to arrive at Dovey Junction, I understand you'll meet me there!"

Edit: Or maybe Altnabreac!

Dent or Garsdale (ideally on a snowy winter evening!)

 

[185143]

I've seen some excellent responses to 61016 messages in my time. The most memorable being on a morning Anglo-Scot TPE heading North.

We had the most stereotypical "Drunk Scot" in the carriage, being loud and annoying people whilst swigging from a large bottle of whisky which probably wasn't his first. The guard out of Manchester had already told him to sit down and stop annoying people, which had minimal effect.

Crew change at Preston and the group of Scottish girls sat behind me who'd come off an overnight flight and understandably wanted sleep, and had already tried to get the guy to shut up themselves, heard the new guard's announcement about texting 61016 and one of them did. Sure enough we get into Lancaster and BTP and ready and waiting, straight on and removed the guy from the train. Some American tourists who had been further up the carriage came down and thanked whoever "called the cops" as they were getting sick of being harassed but had missed the number in the announcement.

Had similar in the opposite direction too, a passenger infront of me got assaulted after leaving Lancaster. Completely unprovoked and over absolutely nothing. The assailant had a flawed perception of reality for a couple of different reasons... I'm sure you can work out what I mean by that! Again, BTP ready and waiting at Preston, make the arrest and ultimately had a day in court with a successful conviction.

You hear a lot from traincrews in particular of texting and not getting the response they need. But ultimately that's far more likely to be an issue with the number of available officers rather than a flaw with 61016 itself.

It's a good, useful and sadly necessary resource. Other countries certainly do have posters advertising numbers to contact to get security and the like, (Irish Rail and Helsinki Metro to name the first two that spring to mind).

 

[Krokodil]

Other countries certainly do have posters advertising numbers to contact to get security and the like, (Irish Rail and Helsinki Metro to name the first two that spring to mind)

I remember being at a Polish station (Łódź Kaliska, I think) and hearing an automated announcement with a number.

 

[Sealink]

On ScotRail they still have "See it, say it, sorted" but it now sounds like this

"See it, sayitSorted"

 

[styles]

On ScotRail they still have "See it, say it, sorted" but it now sounds like this

"See it, sayitSorted"

Yes, this is very odd. I clocked it again today. 'Say it sorted' is almost read out as a single word. It's a bit weird and I'm surprised it was approved.

 

[Gourlish]

Did the announcements used to be any more frequent than now? I know some people have said that the ones on trains used to be every 10 minutes or so, but my experience travelling from Swindon to Bristol with GWR from the past year has been that the See It, Say It, Sorted announcement only plays on approach to/from Bristol Temple Meads if the train terminates/starts there (if it's travelling to Weston Super-Mare then it doesn't seem to play). At other stations the train drivers will often, if they are doing a live announcement, say something along the lines of "if you see anything suspicious then speak to one of our staff, or alternatively you can call the British Transport Police on 101 or text them on 61016" but without any mention of the See It, Say It, Sorted slogan (which I believe some of the staff find a little tedious). The frequency policy may vary by train operator (GWR are expensive but I will give them credit for keeping unneccessary announcements to a minimum and the announcement volume at what I feel is the right level).

I think the announcements have recently been refreshed in recent days, although I don't think many trains have adopted the new ones yet (the original/still standard one goes "If you see something that doesn't look right, speak to staff or text the British Transport Police on 61016. We'll sort it. See It, Say It, Sorted.", with the voice varying on station/train operator but the script remaining identical). I believe the new ones make more specific mention of things like unattended baggage or a person trying to avoid police officers or staff. As far as I know there have been announcements or notices at British train stations regarding unattended baggage since the 1970s or 1980s (although I think they increased from 2005), and the See It, Say It, Sorted ones largely replaced these.