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SaveMyFare

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bakerstreet

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I’ve done a forum search and can’t see this anywhere.

Has anyone come into contact with this website?


it exists to allow people to both buy and sell existing tickets to/from others in line with NRCOT.

In its words:

Buy Cheap Train Tickets or Sell an Unused Ticket Safely & Legally​

SaveMyFare is the UK's first fully compliant train ticket resale marketplace. Save money on tickets or recover costs when plans change-all within NRCoT rules.

Whilst I seem to remember that the NRCOT allows ticket reselling of wholly unused tickets so long as it’s not for more than the face price, I see certain risks with this.

Given passengers can’t generally interrogate an E ticket, how can one be sure that a non-advanced ticket has not yet been used (e.g. a day single return/period return bought on day of issue and resold the same day)

I’m sure there may be other risks with this too. E.g., how can one be sure the E ticket is not a fake? The website says this:

Upload your ticket and set your price. Our OCR system verifies compliance automatically.

It’s one thing buying a ticket from a friend or colleague, but I’d be wary of a stranger.

Perhaps I’m overthinking this.

Maybe the website itself is selling tickets which have been pre-checked – ie can confirm and guarantee that the Aztec code is legitimate but what if it’s used by the seller after uploading?

Whose responsibility is it if a fake is being sold and you wind up in the hands of a TOC investigation for using one?

These are its Ts&Cs.


3. Nature of the Service​

  • SaveMyFare facilitates the resale or transfer of travel tickets.
  • The contract for the ticket is between the buyer and the seller, not SaveMyFare.
  • SaveMyFare does not guarantee travel, service quality, or acceptance of the ticket by the carrier.
 
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JB_B

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I think I'll be steering clear of this one.

As they say in the FAQs : "... please note SaveMyFare cannot guarantee acceptance by the carrier. "
 

ainsworth74

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Maybe the website itself is selling tickets which have been pre-checked – ie can confirm and guarantee that the Aztec code is legitimate.
I think they must be doing something along those lines. Certainly their FAQ suggests as such:

Are the tickets legitimate?
Yes. All tickets on SaveMyFare are verified to ensure they comply with National Rail Conditions of Travel (NRCoT). We only allow the resale of transferable tickets - no named tickets or tickets that violate carrier terms.

That being said this is also an interesting answer in the FAQ:

Can I get a refund if my plans change?
No. All sales on SaveMyFare are final. We strongly recommend reviewing all ticket details carefully before purchasing. This no-refund policy applies even if your travel plans change, you miss your train, or the carrier experiences delays.

Also seems a potentially expensive way of buying tickets!

How much are the platform fees?
Platform fees are 10% of the ticket price and are included in the total price shown at checkout. There are no hidden fees.


Does seem somewhat dubious overall but I guess if there are appropriate checks in place to ensure that tickets being re-sold are unused it's legitimate. I won't be rushing to use it though! :lol:

I think I'll be steering clear of this one.

As they say in the FAQs : "... please note SaveMyFare cannot guarantee acceptance by the carrier. "
Ha missed that bit! Definitely dubious...
 

bakerstreet

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I think I'll be steering clear of this one.

As they say in the FAQs : "... please note SaveMyFare cannot guarantee acceptance by the carrier. "
Yes that’s one of the terms in my snip above.

If they had a capacity to browse all tickets for sale, and the ticket was very very cheap, and I asked a gate line staff to confirm the ticket is okay, I might be tempted. But I fear the odds would be against me on this one.
 

Segedunum

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Not that I'd ever use anything like this, but a couple of observations that make using the site irritating:
  • No support for three-letter station codes
  • You're merrily informed that, for example, 15 tickets are available between Edinburgh and London but then have to manually search for every single day. I searched for the next 50 days or so and found nothing
  • Railcard list seems a bit limited.
 

superkopite

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Would you be entitled to claim DR if you bought a ticket from here? Does the contract the origjn al purchaser had with the TOC transfer to the new ticket owner?

== Doublepost prevention - post automatically merged: ==

Was anyone actually able to find a fare for sale? I spent 5 mins looking and could not see anything
 

Haywain

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Would you be entitled to claim DR if you bought a ticket from here? Does the contract the origjn al purchaser had with the TOC transfer to the new ticket owner?
Delay Repay is payable to the traveller, not the buyer. That's not to say that you won't have difficulty if the purchase has been made from a TOC offering automated Delay Repay as they would be in a position to make the claim sooner than the traveller.
 

ainsworth74

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Would you be entitled to claim DR if you bought a ticket from here? Does the contract the origjn al purchaser had with the TOC transfer to the new ticket owner?
Yes as Condition 5 of the NRCoT permits transfers of tickets as long as you follow the requirements of Condition 5:

5. Transfer of Tickets

5.1 A Ticket may be transferred by the person who bought that Ticket to another person, but only if:

5.1.1 the Ticket has not been made out in the passenger's name (which includes where the passenger is identified by a designated Railcard, photocard or other identifying means); and
5.1.2 the journey has not begun, for example, you have not passed through an automatic Ticket gate, boarded a train, or started to use the Ticket (e.g., used the outward portion of a return Ticket,); and
5.1.3 the transfer is not a resale for more than the price paid for the Ticket by the person who first purchased it from a Train Company or a Licensed Retailer.

5.2 A Ticket which is validly transferred remains subject to all the conditions of travel originally applicable to it.

I think the more interesting question is if you do want a refund inline with the NRCoT (for a cancelled train say) how you would go about getting as usually you'd go to the retailer but this outfit are claiming not to be a retailer (and specifically refuse to undertake refunds even for cancelled trains). But if you went to the original retailer of the ticket (if you even knew who it was) presumably they'd tell you to go away as you're not their customer...
 

Haywain

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But if you went to the original retailer of the ticket (if you even knew who it was) presumably they'd tell you to go away as you're not their customer...
The retailer would refund to the original payment card, so you'd be out of luck.
 

ainsworth74

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The retailer would refund to the original payment card, so you'd be out of luck.
Ah yes that's where it would come unstuck isn't it? They'd probably agree the refund request but only to the original payment card. Trebles all round for the person who sold the ticket in the first place I guess! :lol:
 

pokemonsuper9

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Tempted to buy a Lichfield City -> Lichfield Trent Valley single with disabled Railcard (£0.85) and put it on there just to test, unless anyone has any cheaper tickets that would work there?
 

SargeNpton

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On the Contact Us page the email address is "support@tryleet.com" .

Trying to access that domain's website then come up with this message: "You've requested a page on a website (tryleet.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (tryleet.com)."

As far as I can tell, the SaveMyFare website does not show any company name or address.

Buyer Beware!
 

blimmo

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I think I'll be steering clear of this one.

As they say in the FAQs : "... please note SaveMyFare cannot guarantee acceptance by the carrier. "
Looks like they only pay out after travel. Perhaps you don't get paid if you use the ticket after listing it? Not that that would fix many of the problems!
 

tumbledown

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Another problem with this is that you could be buying a ticket bought with stolen card details - that certainly happens with airline tickets.
 

skyhigh

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And if someone buys a resold ticket and commits some form of fare irregularity, the TOC will investigate the account of the original purchaser even though they've done nothing wrong?
 

CyrusWuff

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Surely this is a breach of Byelaw 21?
Railway Byelaws said:
21. Unauthorised buying or selling of tickets
(1) Subject to Byelaw 21(4), no person shall sell or buy any ticket.
(2) Subject to Byelaw 21(4), no person shall transfer or receive any unused or partly used ticket, intending that any person shall use it for travelling unless the conditions of use for the ticket specifically permit such transfer.
(3) Subject to Byelaw 21(4), no person shall knowingly use any ticket which has been obtained in breach of Byelaw 21.
(4) The sale or transfer by, or the purchase or receipt from, an authorised person in the course of their duties or from an authorised ticket machine is excepted from the provisions of Byelaw 21.
Admittedly the chances of getting caught doing it are slim, however.
 

Hadders

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This is an interesting development, you can understand why there’s a gap in the market for this type of thing given the industry’s move towards needing to purchase inflexible tickets ahead of travel to obtain a decent value fare.

There are some issues:
  • Is it properly accredited? Does it need to be?
  • Is it legal given what @CyrusWuff has posted?
  • Is there a risk that tickets could be cancelled by the original purchaser, leaving the purchaser out of pocket?
  • How do things like auto-delay repay work?
  • A revenue protection data trawl of a sold on ticket could be interesting.
I’m sure there’s more to add to the list. I think the industry should consider:
  • Whether refund and change restrictions should be more flexible (for example, take a look at some of the hotel chains where often a refund on a fixed price can often be obtained until a week before the date of stay)?
  • If there is a need for this type of platform (and as a customer I can see the advantages), then should it be run by the industry or at least industry accredited.
 

OscarH

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Surely this is a breach of Byelaw 21?

Admittedly the chances of getting caught doing it are slim, however.
I hadn't seen this before - it seems odd given the NRCoT condition that allows for selling at <= the ticket value
 

Swedenorer

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Aside from the lack any any details of company name etc which sets all alarm bells ringing it's hard to see the point of operating such a platform when you are trying to match a minimum of four variables (origin, destination, date, time) in almost infinite possible combinations. OK ticket resellers will work for events and gigs as the time and date are known and the supply is finite and in demand. But the chances of any traveller finding exactly the ticket they want here will be minimal and for tickets with a face value of over £50 as a seller you might just as well cancel them yourself and pay the admin fee.
 

JB_B

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Aside from the lack any any details of company name etc which sets all alarm bells ringing it's hard to see the point of operating such a platform when you are trying to match a minimum of four variables (origin, destination, date, time) in almost infinite possible combinations. OK ticket resellers will work for events and gigs as the time and date are known and the supply is finite and in demand. But the chances of any traveller finding exactly the ticket they want here will be minimal and for tickets with a face value of over £50 as a seller you might just as well cancel them yourself and pay the admin fee.
I would guess that there will be some discretionary travel where an exact match isn't a requirement. For tickets which allow break of journey even the origin and destination don't necessarily need to match. Even so, it's hard to imagine there's a massive supply of legitimately acquired but now unwanted tickets.
 

styles

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I saw this being dubiously advertised on Reddit.

The post title was something like, "How do people buy train tickets?". In the main body of the post it had talk of split tickets etc, then just slotted in was, "Have you ever used a ticket reselling website? I found SaveMyFare recently.". They were spamming it in all sorts of regional and British subs.

If you checked that user's profile though, about 2 months ago they made a post in I think /r/uktrains asking for feedback on a potential website idea to buy and sell train tickets, so they were obviously the website author.

The Reddit account has been banned now for blatantly shilling this website. https://www.reddit.com/user/SignFine/
 

ainsworth74

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Aside from the lack any any details of company name etc which sets all alarm bells ringing it's hard to see the point of operating such a platform when you are trying to match a minimum of four variables (origin, destination, date, time) in almost infinite possible combinations. OK ticket resellers will work for events and gigs as the time and date are known and the supply is finite and in demand. But the chances of any traveller finding exactly the ticket they want here will be minimal and for tickets with a face value of over £50 as a seller you might just as well cancel them yourself and pay the admin fee.

That did strike me as an issue as well though I suppose on some major flows (say London - Birmingham for example) if they were to gain enough traction there might be enough people in that position who could end up making it work. But it does all some very dubious.
 

superalbs

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I don't understand this. Surely somebody could just sell tickets they have already used, thus making money and then dropping someone in it.
 

Swedenorer

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Just to save you looking there are no tickets available for Warblington-Acklintgon at the moment. (A journey it's possible to do for £74 surprisingly quickly - 6 h - actually.)
 

Hadders

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for tickets with a face value of over £50 as a seller you might just as well cancel them yourself and pay the admin fee.
Advance tickets are not refundable, although they can be changed if you pay an admin fee.

You can understand why a resale market could exist given this.
 

styles

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Screenshot_20260123-123329.png
:(

(Image shows no tickets available for Betws-y-Coed to Altnabreac tomorrow)

== Doublepost prevention - post automatically merged: ==

But on a more serious point I wonder how you get this to critical mass.
 
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