Incorrect Station Announcement - Boarded Wrong Train

[jumble]

I believe that yorkie's advice above is sound. Contact the train company - without using excessive hyperbole like 'jobsworth' (urgh) - and escalate as appropriate. On the one hand, you were not on the train that actually corresponded with your ticket; but on the other hand, given the delay, and the apparent error in announcements, I don't believe you should have been charged. I certainly wouldn't have done so and nor would a great many colleagues.

However I think it's a little unfair for members to declare, based solely on preconceptions and conjecture, that the Guard chose to issue new tickets just so they could gain commission. It's not as much of a brilliant earner as some would have you believe and most staff don't really care that much about it. From the Guard's perspective the ticket was invalid and they took the technically correct, if not customer-friendly, action.

I wonder how much the commission would be on say 30 tickets @ £70 each
ie north of £2000 on one trip
I ve seen figures of 5 or 6 % which is more than £100 which is not to be sneazed at if applicable

 

[najaB]

But it's not *regardless*, they did have a valid ticket for the journey, just not one for the particular train the railway (allegedly) 'told' them to get on.

The suggestion I was replying to was that BTP, if called, would set the bad railwayman right and tell them that the passenger has a right to be carried without paying anything additional.

In reality, the conversation would go something like this:

Passenger: Good, I'm glad you're here. Tell him that he's wrong and don't have to pay anything more.
BTP (to guard): Is his ticket valid on this train.
Guard: No. It's a Cross-Country ticket and this is a Virgin train.
BTP (to passenger): Would you like to come with me please, sir.

 

[Tetchytyke]

I bet I could identify the guard who did that, and I bet there's a few on here who could too. There's a couple of usual suspects on VTEC.

 

[Haywain]

I bet I could identify the guard who did that, and I bet there's a few on here who could too. There's a couple of usual suspects on VTEC.

There are always going to be people willing to speculate without a hint of evidence. It doesn't make them right though.

 

[IanXC]

I think its clear that we have come to the end of the sensible discussion on this topic.

If the OP has any update or requires further advice please PM a member of the staff team and we will reopen the thread.