How to encourage bus use?
Firstly, consider those who never use buses.
You need to convince them to investigate public transport from scratch. Having better signs at bus stops isn't going to make any difference to motorists driving past them. They're not going to look at your swish website, because they don't even consider using the bus. Need to begin at the absolute beginning.
Stagecoach in Sheffield have been putting external adverts on the
back of their buses promoting bus use, with a short story about someone who is sitting on the bus - something like "
Emma is enjoying the crossword, she's hoping that she can get Eighteen Down before the bus arrives at her stop - Emma is on the bus, why aren't you?" or "
Ian has a job interview - he's sitting on the bus revising his notes - Ian is on the bus, why aren't you" (something like that - I've not remembered them perfectly, I'm sure!).
These are the kind of simple messages that a frustrated driver would read whilst stuck behind a bus at traffic lights - easy to understand - trying to sell the positives of bus travel (like catching up with your mates, watching something on your ipad... the kind of thing that motorists
can't do).
Then, once you've got people interested in actually using a bus, the quality of information comes into it. This is always going to be a problem because sometimes its for the council to provide (or PTE), sometimes its for the operators. Lothian buses have great timetable/ fare information at their stops, but I appreciate that other cities aren't as simple to understand.
Next, reliability of service. You can't guarantee that buses will arrive to the minute due to traffic (though please don't pretend that all train services arrive to the minute either). However you can guarantee that the
timetable won't change for a fixed period. Non-bus users will complain about the fact that "they are always changing the timetables" (as a reason why they don't trust bus services) - this may be perception rather than reality, but I think that it'd help if timetables were guaranteed to be in operation for at least (say) six months, so that people didn't worry that the route/ times would have changed since last time. This wouldn't cost anything to implement, but it would rely on Operator A taking the risk that Operator B didn't come along and register a bus five minutes in advance.
Then, timetable information. Too often, like on the railways, bus companies publish timetables with hundreds of bits of information on them without any explanation of what has changed - no space to point out which journeys have changed?
After that, the quality of on-board information. Even if you can't put information up at bus stops (or it gets vandalised), you could have posters up on the bus to inform people of where the city centre stops are or with a map, or details of ticket prices. A lot of companies miss out on the need to communicate with existing passengers, and I've known a few people who get the bus home from one stop in the city centre because they are unaware of what other stops it leaves from.
Lastly, promote other bus routes that the company has. You get the bus to commute into the town/ city centre five days a week, but you may have no idea of which bus to take if you need to go to the Hospital. Or which route to that out of town shopping centre? So you could have posters up promoting various other routes inside the buses. For example, I know some Sheffield Wednesday fans who'd never use the bus to go to matches in Hillsborough - the ground is by one of the tram lines and they know that they can rely on the tram to get there. It's also by a few bus routes, but as its not on any of the bus routes that they regularly use, they wouldn't know where the Hillsborough buses stop in the city centre/ which route to get etc.
Buses are great at dealing with the dwindling core market, but not so great at attracting others. Hopefully the above ideas are fairly cheap/ simple/ basic enough to have a chance. Nothing expensive/ complicated/ far fetched, I hope.
Surely it would be obvious to look at places where they have decent modal share for PT and then copy it? So Switzerland would be the natural place to look. I find it bizarre that so many people on this thread give examples in the UK, where there are the constraints of deregulation and low subsidy and bizarrely, Gibraltar!
I think that we have to be realistic and come up with solutions for the deregulated reality that we are now in - a lot of what works abroad is because of different regulation/ subsidy/ car use, and cannot be replicated here (without massively changing things).
Another thing we're now getting, again after being done abroad, is the conversion of wide single carriageway roads into 2+1 lane roads, where the second lane swaps every mile or two. It means you can now overtake that tractor or caravan, and then have a short wait to allow people to overtake in the other direction. It's far cheaper than making a road into a dual carriageway and probably just about as effective - with the crash barriers and modified junctions making things safer still
That happened in the Herefordshire and Gloucestershire areas 20 or more years ago, so not a new idea in the UK.
The Stocksbridge by-pass (the route from Greater Manchester/ Woodhead Pass to Sheffield/ M1) was built like that in the late '80s and has seen a lot of accidents/ deaths as a result.