hexagon789
Veteran Member
I think it depends on the business. It was fine for their airline, as planes aren't generally that late and when they are - you have a load of accepted reasons, like weather, congestion or whatever.
For cans of cola and other items, it can be amusing. It's harmless. A little joke on the side of a bottle that you notice one day and it makes you chuckle.
For trains, this is something that can go wrong a lot. It can make people miss appointments, flights and generally have a crappy day. It's hard to get the right balance, and when things go wrong nobody wants to hear a joke even if they might ordinarily find it funny.
Striking a balance is difficult, but I considered this to be quite a mild, inoffensive piece of humour. Certainly some of the other instances of "humour" are poorly thought through and I would say are no help at all in difficult situations with passengers in that they are likely to just rile them.
