The person on Twitter duty this morning made it clear to someone that for allegations against staff to be investigated they have to receive the information through the "proper channels" i.e. the contact form on the website. Any allegations on Twitter will not be investigated. I do hope this was the case in the past
, very poor if it wasn't 
Although the person that it was said to didn't accept it and kept repeating that he's notified SWT, along with "the ball is now in your court" and that they are not embracing the social media age :roll: (not ask exact words, mainly paraphrased). He even said he's going to put photos of staff that are rude! :/
Mind you, the staff do seem very tolerant about abusive language and don't tell anyone to stop using such language :/ unlike Southern.
--- old post above --- --- new post below ---
And as a fairly regular user of the Hounslow services a lot of the reports about guards not making announcements seem bogus as our guards do make announcements, although the complaints do come from the main suburban services which I don't normally use (quite a few 455s have very low PA volume for some reason so that doesn't help).
But note: THIS DOES NOT MAKE IT ACCEPTABLE TO USE BAD LANGUAGE AND BE RUDE ONLINE!
(There, got that out :P)
Although the person that it was said to didn't accept it and kept repeating that he's notified SWT, along with "the ball is now in your court" and that they are not embracing the social media age :roll: (not ask exact words, mainly paraphrased). He even said he's going to put photos of staff that are rude! :/
Mind you, the staff do seem very tolerant about abusive language and don't tell anyone to stop using such language :/ unlike Southern.
--- old post above --- --- new post below ---
And as a fairly regular user of the Hounslow services a lot of the reports about guards not making announcements seem bogus as our guards do make announcements, although the complaints do come from the main suburban services which I don't normally use (quite a few 455s have very low PA volume for some reason so that doesn't help).
But note: THIS DOES NOT MAKE IT ACCEPTABLE TO USE BAD LANGUAGE AND BE RUDE ONLINE!
(There, got that out :P)
