Search results

Blackfriars ticket office is manned by GTR, not Southeastern & Waterloo East does not have a ticket office.

I agreed with every penalty fare shown in the program with the exception of this one. I completely disagree with it. Yes, she did not hold a valid ticket for exit/entry at Selly Oak, but I think this is one of those cases where you put people with the wrong attitude in the job, and I personally...

I’m not sure why it is done but I have never known anyone to have their name checked from the tickets booked online.

Gateline staff at Limehouse are security/agency workers, hence for poor training.

What train company is this for?

It SHOULD let you touch out the smart card on the standalone readers.

c2c offer this. I believe Southern/GTR are offering this too. c2c is SEFT's lab-rat testing ground. They've got products such as the flexi-season which has proved popular.

Hi All, Just asking for some advice in regards to the assessment centre for the customer host role at GWR, based at Paddington. As I have passed the application, online assessments and telephone interview stages, and have been invited to visit the assessment centre today (10th). Does...

Hi All, Have an assessment day for dispatch this week, anyone have any advice or info on how it will pan out? (At least I think it's the dispatch job as I applied for ticket office too, but one of the tests says about Safety so I'm assuming it's the dispatch) and the email only says "Customer...

South Woodham Ferrers EBN

I've done it at other retailers too in the past for refunds, and the receipt which shows declined, does have refund written on it, and I know the display thing on their computer that shows the amount had a minus before it, so I was positive that a refund was being issued.

I hope they were caught by the RP teams?! Maybe they processed mine because it's only a small amount of £23 anyway? They did have to ask their supervisor first before refunding it as it wasn't issued at the station.

Thank you everyone for the info, I went to one of the TOC's ticket offices and they refunded it there and then to my card (obviously takes a few working days)! They waived the £10 fee too, which I thought was nice! One weird thing though, when doing the refund I put the card in the machine and...

Hmm so it's going to be a hit or miss chance of getting it then! I totally agree, if someone's going to pay £10, it should be refunded within 3-5 working days, MAXIMUM. I don't see why we have to pay for a refund to then wait AT LEAST 4 weeks (in most cases)! It's obsurd, and something should...

Well detailed information, thank you, appreciate it!

Okay thanks all, so does anyone have any past experience with this in regards to whether they will issue an instant refund or pass it to customer services and make me wait up to a month for them to process it?

So the question is, if I buy a ticket for a few days in advance from the conductor to save me time buying at a station, and then change my mind where do I go for the refund? Obvious one would be the TOC's customer service department but they take a good month or so to get back... Is there a...