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Ah, thanks all - I just wanted to change the departure time on the same day. The Eurostar ticket they sent me back came at Standard Premier class, to my surprise, with no reason given. They tell me that I purposefully selected this (I didn't, I wouldn't and there were no options for class...

Hello all, I'm trying to resolve an issue with Trainline (sorry, there was a TopCashback offer...) and Eurostar. I purchased a fully flexible Business Premier ticket from London to Paris, wanted to change it, so altered it through their website. They downgraded it to Standard Premier, but did...

And the conductor on the morning peak Southern services coming into London Bridge (I think from the Oxted/EG lines, but I maybe wrong) who asks if anyone needs a ticket as he walks through (without checking tickets), and further announces that he will be waiting on the platform at London Bridge...

And indeed trains cancelled due to lack of staff may not have staff lacking! Case in point, 2005 East Croydon to Caterham arrived at ECR today from London. Platform indicators state train cancelled due to 'lack of available train crew'. Driver (and dispatch) incredulous and said the first he's...

Given the existance of these fares, and the fact that websites exist to find and calculate them, is it too much to expect that TOCs could write their software to incorporate this data, or devise their own algorithms to calculate these splits? Then no-one would have to memorise individual splits...

According to Southern's published performance data, since September, less than 50% of its trains have arrived at their final destination 'on time'. It was at 39% in Nov-Dec (period 9) and only just above it (54%) since July. When the window is extended to '5 minutes late', its still only getting...

Not strictly related, and I appreciate that the RPI at LBG was a bit MG11 happy, but the discrepancies on this route are farcical. Govia Thameslink Railways own both Thameslink and Southern, who share routes. On my journeys using Southern (commute ECR to LBG), onboard staff regularly announce...

Re the above, I contacted Thameslink (who redirected me to Southern) regarding the appropriate season ticket to be purchased for a journey between Croydon and St Pancras, and was informed that a ticket to 'London Terminals' would be appropriate. I replied, pointing out that I thought 'London...

Hello, As of next year, I will be working near St Pancras (approx 3/4 time) and near London Bridge (approx 1/4 time), and commuting to both from Sanderstead. Prior to the diversions associated with the reconstruction of London Bridge, a season directly to STP would have sufficed for both...

Thanks for explaining swt_passenger, it was indeed a Southern one (Sanderstead). Sorry for disrupting the OP's thread!

Can you still buy a season ticket to 'London Thameslink'? I only ask as this would be a useful ticket for me in future, but Southern's season mixing deck defaults to a Z1-6!

I often travel London to Bristol on an advance purchase ticket and don't think I have ever sat in my reserved seat! I view the reservation as useful to have on the off-chance the train is busy, and if I know it will be quiet (say, the 1500 ex PAD) will often catch a different train to the one my...

Hi there, Southern's mixingdeck will sell (and produce itineraries for) a season between Norbury and St Pancras routed to 'go via' East Croydon. NRE tells me that I need 2 tickets for this journey, so I presume a season isn't valid as this would only be one ticket? Would anyone be able to let me...

Today's 1933 London Bridge to Horsham service missed a stop at New Cross Gate. The conductor announced the omission, indicating that the driver simply forgot to stop. Is this pedicle? I presumed that in the case of a scheduled stop there would be a red signal at the end of the platform that...

I'm sure the reconstruction will be worth it and am very much looking forward to seeing the station develop. However, given the huge disruption experienced by passengers recently, wouldn't it be nice if some of the tannoy announcements alerted passengers to their ability to claim compensation...

Why so high for Germany? Consistently about 4 times higher than UK numbers and well ahead of all other EU countries in that graph, with figures borne out in academic articles (e.g., Lukaschek et al., 2014, BMC Public Health, quotes approx 2.5/day or 65/month). Does Germany have a much larger...

I wonder if anyone has some fare advice - I need to commute from Sanderstead (SNR) to Egham (EGH) on a daily basis. Once (maybe twice) a week, I will need zone 1 tube access. Currently, I buy an EGH to Z1-6 travel card and change trains at Clapham Junction (CLJ), but suspect there may be cheaper...

Cheers Island, it was purchased at the end of Dec last year. I can't say I didn't realise that there would be disruption as the publicity regarding the Thameslink upgrades has been pretty good - the gripe is that service delivery this year is much reduced, which grates when season ticket pricing...

Hello all, I am very much appreciating the redevelopment of London Bridge station and am sure the service benefits upon completion will be excellent. I realise this work involves (and will involve) a lot of disruption. I was wondering if any arrangements have been made to compensate season...

A few years ago, when FCC were unable to run their services due to weather conditions (snow) for an extended period, they gave affected season ticket holders 10 free tickets. These had a scratch-off date, rather like a lottery scratch card (with J, F, M, A, etc and 1-31 in numbers), a space to...