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From today's promotion email: "From later this month, Rewards members will be able to redeem their Points for 3, 6 and 12 month passes to gain access into any of our East Coast First Class Lounges." I couldn't find the number of points required on their website though.

Hello I recently had to amend an advance ticket which I booked for the wrong day. Using east cost it was actually very straightforward, if expensive. I now have the original ticket plus an excess. Now I have to amend the ticket AGAIN for reasons outside of my control. This raises the...

How does it work when switching between the underground and DLR? I'll be going from Kings Cross to Royal Victoria via Tower Hill / Tower Gateway. Do you do it as if it was two journeys? I.e. touch in, out, in out? Or just in at Kings Cross and out at Royal Victoria?

My friend's railcard expires the day before they are due to return on a return ticket purchased (and outward dated) before the card expires. Is this OK?

Due to a lineside fire in the Doncaster area no East Coast trains in or out of Kings Cross until further notice. Provision of advice lamentable!

Unusually frank announcement on 8.40 Leeds to Kings Cross "We are being held because of reports of a broken rail South of Peterborough station, I cannot tell you how long we will have to wait as safety checks are being made". Only Southbound is affected.

Some questions about receipts. When I buy at the station get a credit card slip which says "Sales - see receipt". However they don't normally give me a receipt. Today when I asked for one it says: 1BS (SMA) Leeds. - London Terminals 096XX 08/06/11. "096XX" is the ticket number but what does...

When you recieve rail vouchers because of a delay, is this a "partial refund" or is it "compensation" for inconveinience? Or to ask the same question another way, do the rail vouchers belong to the purchaser of the ticket, or to the traveller?

Off peak first class £191.90: could someone look up the restrictions on this ticket for me please? In both directions. And also whether break of journey is permitted. All the East Coast website will tell me is "Off-Peak tickets may require you to travel at specific times of day, days of the...

Sorry, due to the EMT website showing only their emergency weather notices I can't double check if this is right. There is no first class lounge (yet) at Sheffield. I hold an advance first ticket from Sheffield to London. I can use the lounge at St Pancras on arrival. Is this right?

...from 22 May. http://www.guardian.co.uk/business/2010/nov/05/elaine-holt-east-coast "It's not just a new timetable, it's a new product", says Elaine Holt.

Is a Leeds-->Garsdale day return valid for break of journey on outward and return portions?

There are sleeper services between a number of major cities in continental Europe e.g. Barcelona/Madrid-->Paris, Paris-->places in Germany and northern Italy. Just wondering if there are any reasons why, now we have the Channel Tunel, there are no similair services serving London? (I know...

It's all in the title... For a single ticket Leeds to Southampton today, no railcard, avoiding London. Is there any way to go lower than Cross Country's £91 ticket? This is pretty much the cost of the return fare and i'm hoping there might be ways to split the ticket to get the single fare down.

Hello Hope someone might know this. I'm going to be travelling southbound on EMT from Sheffield to London, 19:27, first class. What catering will be available? Their website says that there will be "at seat dining on most trains" and has a hot foot menu (allbeit a short one), but the...

Hello, just wanted some advice - getting ready for a trip on the caledonian sleeper to Fort William. A couple of questions: 1) What sort of food menu should we expect on board? All I can find out from their website is "light snacks" - what does that mean? 2) I was looking at the departure...

I've read the Virgin website, and I think I understand the theory, but I wonder how it works in practice. If I have a first open return Liverpool Lime Street-->Runcorn (£5.40), will this be accepted for entry in the Virgin first-class lounge at Liverpool Lime Street?

Hello everyone. Does anybody know, is the date when bargain berth quotas are released the same as for the usual National Rail tickets (sometime thursday night or friday morning). Or is it just as and when they choose? Thanks

Hello everyone I have just come accross this: An Advance ticket from A to C costs more than a combination of Advance Tickets from A to B then B to C - all on the same train, same company, same class of travel, even by luck, when booking the tickets, the same seat. Aside from this being...

I think I've worked this out correctly but could I check with your expertise? Leeds-->York returning not on the same day: there is no return ticket expect a day return so the cost is two singles £10.40 x 2 = £20.80 However Leeds-->Thirsk saver return (NOT day return) £ 17.50 is a better...