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I want to purchase a single fare from Euston to Shepherds Bush whilst using my oyster card. Trainsplit tells me to use my Oyster card to get to vauxhall on the underground then take a train vauxhall to shepherds bush costing £2.30 with a railcard? However I thought I could use my oyster card to...

I have a scratch card that I purchased some time ago. Its valid to Long Eaton but I need to go to Nottingham and back into Derbyshire. Can this be excessed and how much is it please? Also is it best to do this at a booking office or on the train ? Thank you.

Just departed Tamworth. Video was too large to load.

My train was delayed and the next service was exactly one hour later so I claimed 60 minutes to 120 minutes. Are Avanti so nit picking that they count the seconds ! Could it be that the train arrived early by one minute ! Is delay repay calculated from expected time of arrival ? Which may be...

I entered the station without a valid ticket. The revenue inspector said have you got a ticket to which I said no. He then said where are you going and I said to the toilet. He reluctantly let me through as he seemed non plussed by my answer. On the way out I said ‘am I not allowed on the...

Recently I was delayed on the Elizabeth line. I put in a claim for my complete journey involving CrossCountry & West Midlands trains. Tfl would only pay out on the cost of the ticket for the Elizabeth Line. Can they do this ? I did split the journey but I bought in the same transaction. Thanks.

As far as I am aware CrossCountry don’t serve Huddersfield !!

Tried to get 10 minute reservations and there doesnt seem to be any? Tried on the service I am travelling on and then on some others and nothing available? Is there a problem? Or have reservations now all closed! Also the texting service now appears to be free? When did this change please? Thanks.

I have the following ticket for today, however the 17.03 is cancelled due to a driver shortage. Catching the next available train means that I will be an hour late at Totton. So is my ticket valid for this alternative journey? I hold an open return ticket costing £72.30 . However I notice...

My railcard expired over a week ago and my next journey is tomorrow. In order to get the maximum amount of time on the railcard I was intending to renew online tomorrow and purchase a digital one, immediately prior to travel. I also secured a Tesco code just before they destroyed their generous...

I have come to the conclusion that return advance fares are such poor value I would rather pay slightly more for split open tickets and have more flexibility. I remember when advance tickets were actually worth buying but in my opinion not now. What do others think ? Thanks.

Over 3 weeks ago CrossCountry sent me an email saying my delay repay was authorised and I should expect a payment to my bank account within 10 working days. Well that was over 3 weeks ago! So I called CrossCountry customer relations. A very nice person explained that they did not have my bank...

Bought Burton on trent to stroud. Trainsplit sold me tickets with splits at Tamworth and Worcestershireparkway. Outward no disruption, but on the return its horrendous. Trainsplit on the return sold me the journey stroud (17.58) to gloucester, gloucester (18.45), arrive burton 20.19 I have...

My daughter bought a super offpeak ticket Eus to LTV costing £31 for today, returning on sunday. Despite me saying never buy a walk up ticket until the day of travel she bought it 4 days ago ! She now wishes to change this to Eus to BUT costing £33.70 but says that on the crosscountry app she is...

Took me a while to realise this related to a case I raised a couple of months ago that I thought was closed satisfactorily when I received an email circa 4 weeks ago. I posted the email as it made me smile that it takes so much waffle to say the case is closed!

I was booked on the Euston to Lichfield Trent Valley 17.02pm service on 24/2/23 An announcement at Euston said that passengers travelling to Tamworth or LTV should catch the 17.07 service to stafford and this would make additional stops at LTV and TAM. Rationale was was that the 17.02 was only 5...

I have only ever used Oyster but a recent journey experience has caused me to rethink. I travelled from London St Pancras to Gatwick and notice I was charged £16.50 for the journey on a Friday morning (peak) at 9.10am I now realise that had I waited until 9.30am it would have been £9 ! and had...

Added 3 year railcard to my Oyster card on 24/9/22 now find out I have still been paying full fares? I called Tfl and basically they said 'tough'. So I thought should I have kept photo evidence of them adding the railcard ? And is this allowed? I travelled to London Euston on 24/9/22 and at the...

My wife bought me a senior railcard this morning and generated the usual digital download code. I went into the railcard app (updated) saw my existing expired railcard. I clicked on add an existing railcard and entered the 6 digit code. The app said oops something is wrong. Tried several times...

I was on the 1657 Euston to Tamworth train on 9/5/22 The train developed a fault which showed itself as an intermittant loud pitched door alarm sound and the display on the door still showed a red circle rather than not being illuminated. At this stage we were just out of Euston and getting up...