Over 3 weeks ago CrossCountry sent me an email saying my delay repay was authorised and I should expect a payment to my bank account within 10 working days. Well that was over 3 weeks ago!
So I called CrossCountry customer relations. A very nice person explained that they did not have my bank details to which I replied I supplied these with my claim. CrossCountry said 'yes I can see them in the system but unfortunately they have been deactivated? She then explained that on the CrossCountry system my claim was showing as paid but not received by my bank ? We concluded this was because my bank details were deactivated in the system(why this was we never understood).
CrossCountry then reactivated my claim thereby reactivating my bank account details and said I should receive payment within 10 working days.
So the morale of the story is dont just accept the email from XC saying your claim is approved and expect payment within 10 days, check your bank statements!
Seems very odd to me that XC do not have any control checks in place to ensure that claims showing as paid on their systems are actually matched with a receipt into a customers bank account ?? Had I not checked my bank statements I would never have discovered the issue.
Have others come across this problem?
Thank you.
So I called CrossCountry customer relations. A very nice person explained that they did not have my bank details to which I replied I supplied these with my claim. CrossCountry said 'yes I can see them in the system but unfortunately they have been deactivated? She then explained that on the CrossCountry system my claim was showing as paid but not received by my bank ? We concluded this was because my bank details were deactivated in the system(why this was we never understood).
CrossCountry then reactivated my claim thereby reactivating my bank account details and said I should receive payment within 10 working days.
So the morale of the story is dont just accept the email from XC saying your claim is approved and expect payment within 10 days, check your bank statements!
Seems very odd to me that XC do not have any control checks in place to ensure that claims showing as paid on their systems are actually matched with a receipt into a customers bank account ?? Had I not checked my bank statements I would never have discovered the issue.
Have others come across this problem?
Thank you.
