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Processing the railcard discount for a contactless card, once a flag is set on the backend really shouldn't be difficult unless something is very broken in their architecture. The two problems I see are:
Revenue protection, as I think was brought up previously. But given the revenue inspection...
Curiously, a short delay on the 1848 Waterloo to Poole 442 I was on last week just after Southampton was explained by the guard as a signal going from green to red in front of the driver, and a resultant need to contact the signaller and check the line ahead. Was awful weather so perhaps related...
Perhaps "brand name" for services should be separated from the internal franchise details in the data, and used in customer-facing situations. This would also deal with things like LNWR.
£16.50 does appear to correspond with a 16-25 discounted anytime day single. Are you sure this transaction wasn't the original ticket machine purchase with a slight delay (I'm pretty sure Thameslink ticket machines have shown as TSGN for me in the past.)
The fare in question seems to be £15.30 SDR - the only other possibility is the £15 CDR, but the gap is too big, and other than that surely they can't pull another base fare out of thin air. I understand the Easit discount is 15% so this would give a discounted fare of £13.005. Maybe one window...
I've noticed that some countries' print-at-home schemes require photo ID together with the ticket (which is valid for a named individual only), which certainly reduces the scope for fraud when it comes to things like duplicating tickets.
In internal TfL documents, I've sometimes noticed the night time running of 24 hour buses use the number prefixed by N (such the tender info for the 33/N33 - https://tfl.gov.uk/forms/13796.aspx?btID=1490) even though the unprefixed number is used publicly at all times.
Are you sure there isn't a green break-glass emergency release next to them? That's a common arrangement for magnetically locked exits (also usually connected to the fire alarm).
The printer is used to print an advice note if your Oyster balance is less than £1.50 so an emergency fare is charged (and there is therefore an immediate need to top up).
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