Search results

We differ in view Dave. We see it as a witchunt against the customer by the provider. Last night is another case in point. No WA trains for an hour plus then a 4 car 317/7 packed to the gills. They don't work, are not bothered and without customer involvement won't be. Quiet diplomacy has...

Thanks all. To return to the how do we quantify question, the only quantifying measure required is for a customer to be unhappy with the standard of the provider. I teach the concept of value adding on my msc course. Largely invented by Tom Peters in In Search of Excellence (1987) he says...

Objective is to highlight what GA are and debate.

Samuel. Imogen from our end will be in touch. Keep the comments coming all. GA is a topic worth perusing big time

Samuel. Happy to accommodate. All, I have been unmercibly sarcastic 're GA in the past with good reason (I believe) if people dont, don't read my feed. There is a lot wrong with GA and a debate is needed of customers. Send me your email either here or dm me on Twitter. Cheers Wayne

Apologies for a few typos. Freezing at Lst due to no trains on WA. For a change.

Hi Dave and thanks for the post. I didn't realise you needed formal railway qualifications to comment here. As a holder of a Masters Degree in Supply Chain Management and Batchelor degrees in worthless subjects such as Education and Quantitative Methods ad teaching Network Rail staff to...

Really encouraging debate all. We won significant concessions from DfT on the new Anglia long franchise on Fri with help of Anglia MPs We will be meeting in Jan. I floated it on Twitter Fri and have had a lot of disgruntled and frustrated people in touch wanting to make changes...

Thanks all for comments. I was at Gidea Park on that day, saw the pictures which do not equate with what I saw. On the life expired situation, GA 321s are worn out and dilapidated compared to their LM counterparts. I accept there is a potential for renewal but the farcical Demostrator train...

On the taxi front was told on each occasion by staff at Cheshunt there was no bus replacement and I could catch a bus by walking into Cheshunt, bus to Broxbourne another to Harlow Recently AGA cancelled services between Tottenham Hale and Cheshunt and put on no replacement bus because "the...

Position is yours.

Thanks for the constructive input all Its interesting to get views I travel on aga 5 to 7 days per week. The West Anglia section is generally good but I have had to pay for taxis 3 times in the last eight weeks. Twice due to broken down 317s and once due to Broxbourne signal failure...

If a flood occurs when there is no rain I stand corrected. I do not accuse GA Apologists as staff if others do, check my timeline. People have their views and I have mine. A discussion forum is for this as, to an extent, is Twitter. I do not condone bad language at all. Healthy debate...

Don't disagree with most comments. However, I am not a person to complain about metros left on seats. But filth after cleaning at Liverpool St is inexcusable. In austerity days, we are under pressure t to make savings. But recruiting an extra 40 cleaners begs the questions 1. Why was...

The GEML is one arm of GA service, West Anglia the other. I am lucky to live on the West Anglia side at Harlow, where we have at least class 379s to relieve the drudgery of 317s. I work in Chelmsford often and Norwich quite often. The Norwich service is a third world model at best...