Search results

It is being reported on social media that passengers were locked inside Hartlepool station last night due to the ‘key holder’ locking the station up early. ‘Passengers Locked Inside Hartlepool Station After Key Holder Shuts Up Early Passengers returning from an evening out in Newcastle were...

The Telegraph is stating in an article this morning that 'The average price for an Avanti West Coast train from Manchester to London is about £34 for standard class, £66 for standard premium and from £147.50 for first class.' Does anyone recognise these figures? Even allowing for Advance fares...

I have a ticket for which, when specifying the journey for my work to book it, I asked for the 1713 from Euston to Hebden Bridge, changing in Manchester. The ticket I have been sent is an Anytime Single for £161. The ticket itself states below the Aztec code 'London Euston to Hebden Bridge'...

My wife and I were travelling on the Victoria line northwards from Victoria and decided to get off at Euston. She had her guide dog with her, who cannot use escalators. I do recognise that there is plenty of information available on which stations have step-free access but, having looked out of...

Something I have noticed on several occasions (in this case in relation to Trainsplit, but the same may well apply to other sites which offer ticket splits) is if, after seeing the initial menu of journeys/prices, I select Earlier or Later, and then revert to my original list, it can be a...

Grand Central invites passengers to use the QR code at their seats to order food and drink, stating that the order page will refresh to advise when it is ready for collection. On three different occasions now I have waited and waited to be advised that the order is ready, eventually giving up...

I will be travelling from Oxford to Brighouse later today. As the Super Off-Peak Single between these stations is valid via London (subject to the time restrictions for code 9D) I searched for 'via London' journeys. On both the Trainsplit and Cross Country sites, journeys which involve the 1948...

I commented several months ago on noticing that a late running peak time Sowerby Bridge-Leeds service had been changed to running non-stop between the two locations and, notwithstanding the time of day, had completed the journey in 23 minutes rather than the 40 minutes plus for the usual...

Where one holds a split ticket, for which one of the planned services has been cancelled, and the next service to the final destination does not call at a ticket split point, what approach should be taken? To wait for the next service(s) which do call at the split point, even if that gives rise...

Searching for Huddersfield-Manchester fares for travelling this Thursday, leaving Huddersfield early morning and returning after 1525, I noticed that it varied from journey to journey whether the cheapest flexible return fare offered was an Anytime Day Return at £21.80 or an Anytime Short...

There have been discussions on threads at various times on the lack of clarity of information when there is unplanned disruption. However, what is even more frustrating is the lack of clarity of information when the disruption is planned, and so there is time to properly consider how to express...

I am aware that the stations defined as London Terminals vary by the route by which London is being approached. Depending upon the ticket retailing site being used, if one enters 'London' as the destination without then specifying a station, the drop down list will either offer London Terminals...

On several different occasions, on several routes, I have found gaps in the journeys shown in the Northern IPhone app when scrolling from move page to the next. The attached is one such example. This is a search for services from Sowerby Bridge to Leeds arriving before 0900 tomorrow. The first...

Trainline is running an advertising campaign guaranteeing to have the cheapest same day tickets or that they will refund the difference. How are they achieving this in practice? I know they offer split ticketing, for example, but so do several other ticket retailers. Are there any additional...

I was caught up in the disruption at Kings Cross yesterday. I had an Advance ticket for the (cancelled) 1403 to Wakefield Westgate, but station staff (and the LNER website) advised travelling from St Pancras instead and changing at Sheffield. I did this, leaving on the 1332, and arriving...

Multiple services were cancelled or delayed at Kings Cross today due to a points failure. The gateline staff were doing their best to keep passengers regularly informed as the position developed, but they were equipped with a handheld megaphone which was barely audible amidst the large crowd...

Earlier this week I made a Delay Repay application with respect to a journey from London Euston to Halifax, changing at Manchester Piccadilly and Victoria. As with several Delay Repay sites, the Avanti system asks you to select the nearest quarter hour for journeys and then makes suggestions. I...

This is a wider query which arose from the thread I started at https://www.railforums.co.uk/threads/lner-app-claiming-journey-is-not-operating-when-other-apps-show-it-as-running.288392/ regarding why the LNER app was not showing tickets as available for a Huddersfield-Hanborough via Manchester...

I have a ticket for Huddersfield to Hanborough, leaving 0340 this Thursday. It is a split ticket, with the splits at Manchester Piccadilly, Leamington Spa and Oxford (although the actual changes are at Brighouse (from a RRB), Piccadilly and Oxford.). I wanted to check that it is still an RRB...

There have been various examples over the years of, where several TOCs have the same franchise owner/open access owner, them sharing a single control room. What has happened where one of the franchises has moved elsewhere? Has the location of the control room for that TOC changed? If so, did it...