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With respect, can I ask if you have actually read the seat guarantee in the EC passenger charter? Given that we know the train was cancelled, as john@home explained, he clearly didn't get the seat he reserved, and therefore he's entitled to the refund. I can't see how the wording of the charter...

First, apart from John@home, no-one has mentioned the Seat Guarantee section of the EC passengers' charter. This specifically says that if they don't give you the seat that you reserved, you can get a refund equivalent to the one-way journey. So providing the details of what happened and...

Right, well... :evil: Having had a look at individual TOC sites, I might well use them in future - one of the trips I sometimes make is up to the East Midlands, and I see I can not only save the booking fee, but also a further £1 per ticket by buying advance fares through them. But as for...

I got my delay/repay vouchers after applying online through Southern, because those are the journeys I actually make (just put them in as delays of more than 2 hrs), plus void days from SWT on renewing the season ticket, because it runs mainly on their route.

Does it also get announced on the train? If people were told, as the train left Gatwick heading south, that they should have a ticket, and that if they haven't they must come immediately to the conductor who is in carriage XX or be liable for a PF, then after leaving ten minutes for people to do...

So, to add another combination in, I live in Guildford, normally work in Sutton, but once or twice a week need to go to central London and then travel back directly from Waterloo to Guildford. Currently I have a GLD - Z1-6, which cost me £3,328 (can't remember if that was before or after the...

Interesting as all this may be it has little or nothing to do with the trains which are the original subject of the thread. Although not standing (most of the time) first class tends to be pretty full on the commuter trains into London, where it exists at all. And, as one of those who...

You wouldn't actually use it if you went from Woking to Waterloo, because it is a stopping train which takes three quarters of an hour; the 7.29 and the 7.40 take about thirty minutes. On the one hand, if they have measured the overcrowding on the 7.32 as it kicks out at Waterloo, then a lot...

... With the wrong spelling of 'principal' on every one of them...

As a pax, I would applaud what reb0118 has done. It is really annoying when, having paid for my season ticket, I see people doing this and only paying what they would have to have paid anyway. As several posters have remarked, there is a difference obvious even to a commuter between the people...

Only just read this thread, very interesting. There was a comment further up about 'getting into the mind of a TTL user', so here are the thoughts of another... I started using TTL back in it's early days, when my recollection is that it didn't have a booking fee. I used to travel a lot of...

I commuted GLD - ECR for six years up to June last year, and must have tried most of the options. You are right, but the problem is that the fast trains don't stop at CLJ during rush hours, so by the end I was getting in to work at 7.45 and leaving correspondingly early. Outside rush hours...

I edited my previous post after comments had been changed, maybe I should have left it on... The person concerned has apparently been charged, which means that there is a danger that further comment about the incident itself will foul of strict liability contempt of court rules.

Thanks. The salesperson, while helpful, had to look up the number of void days. I doubt that , just before Christmas, I was the first annual renewal she had done.

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As a journalist myself, for a (non-railway) trade publication, my problem is the way the story is put together, though it may not be the fault of the writers. The story has an important point to make about averaging higher rises on busy routes with lower ones on less-used ones which, if true, is...

Are void days supposed to be given automatically when renewing a season ticket? The SWT passengers charter seems to imply they will, but I had to ask when renewing my Gold Card at Guildford. Since it saved over fifty quid, I'm glad I did!

Presumably taking care not to get the lighter TOO close to the back of the card...? Or does it have a non-flammable coating?

Err, I have to say I was very pleased when they put ticket barriers in at Waterloo. If there was a ticket inspection on the train there used to be several people in the carriage who bought one, and they had always 'got on at the last station'. You just knew that they were getting away without...

I probably wouldn't turn it down, no. I'd probably rationalise it on the basis of all the times when I've had early morning meetings in London and haven't been able to get a seat; if my conscience got the better of me I might make an equivalent charitable donation, but I wouldn't refuse it...