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Whilst Yes Minister was commended for its accurate portrayal of the higher echelons of the Civil Service, it was portraying the Civil Service of 30 years ago. The Civil Service reforms of the 1980s have removed most of the clout of powerful civil servants like Sir Humphrey and therefore the...

Of course you are expected to take it! There is a clear distinction between you and the customer, you are paid to remain professional. If the customer becomes abusive, that is a job for BTP, at no point does a customers rudeness allow a member of rail staff to legitimately be rude in return.

I think that Chris B's analogy is the best we've had, it is exactly the same scenario the OP experiences but transferred to crisps.

Unfortunately not. The closest to Southampton is Guildford at £48.50 for an Anytime Day Return. What is confusing me though is the £48.50 price from Guildford (obtained from the FRPP) conflicts with the first post made within the thread which has the fare within Avantix Traveller at £31.00...

The do make this clear in their notices and publications on the National Rail website.

I think we can state for sure than ending your journey short is definitely invalid. The terms and conditions that passengers agree to when they purchase their Advance fare and which are listed on the National Rail website (http://www.nationalrail.co.uk/times_fares/advance_conditions.html) state...

I think that is because if this section of the forum descends into existing members giving every new person who attempts to ask us for help an interrogation on the exact circumstances of their query and if the answers they give don't satisfy us, we assume they are fraudsters, it will lead to a...

Correct. She is permitted to leave on any service from Royston at or after 0915 on the outward portion and on the return on any service from Didcot at or after 0930. These are the only restrictions on the Off Peak Return ticket your wife has purchased.

The FGW Barred Trains list isn't applicable to the Off Peak Return, it is only applicable to the Off Peak Day Return. There is also a separate list barring certain FGW trains which applies to the Super Off Peak Return and the Super Off Peak Day Return but obviously again this doesn't apply to...

That isn't entirely true. Shere and Fujitsu STAR (there maybe others?) I know for sure have manual modes, which allows booking office staff to basically create the ticket of their choice and then requires them to enter all the characteristics of the manually created ticket, including the price...

This is actually a problem on certain Chip & Pin machines (especially it seems in restaurants, although I've never encountered this problem at railway stations) whereby the amount is entered manually by the member of staff handling the C&P machine and then hands it to you for you to enter your...

All sent. There was a scheme around two years back now, called the "Off Peak Price Promise", which proposed to limit the price differential between the Off-Peak (Saver) fare and the Anytime (Standard Open) fare on each particular flow. The scheme surprisingly was the brainchild of ATOC and...

I doubt it would. The passenger could quite reasonably be travelling from Euston to Embankment/Charing Cross to Waterloo East/Waterloo to Reading.

I state that there is "no economic or social basis" not based on looking at the situation and thinking to myself, oh some public money has been spent here, the government must stick their oar in at every available opportunity. I have actually read through various studies undertaken by the DfT...

Passengers holding tickets which include the Cross London Transfer tickets are permitted to break their journey at any intermediate London however they may not resume the journey with the same ticket. So if you wanted to stick with the itinerary, you would need to purchase a ticket (or use an...

AAA definitely includes dual availability and as First Class has stated above, it stands for Also Available At. This is confirmed within the FRPP within the Dual Availability Season Ticket page for Southeastern Trains:

As I have stated political intervention is abundant within the rail industry it is just it is less abundant with regard to fares regulation. The reasoning behind this is very clear, there is no economic or social basis to increase the scope of the current regulation, simple as. Just because...

I stand corrected, I didn't think to check NFM05 at the time but clearly it now show that Virgin Trains has been added to the list and thus Virgin are now officially accepting the WMDR.

Railcard discounts are available for single PAYG prices for journeys inclusive of travel on National Rail services, and lower priced ‘Off-Peak daily cap for Oyster card holders.

Surely the private sector is in a position to dictate the regulations when the majority (58%) of the costs incurred by the railway are covered from the work done in their sector i.e. faresbox reciepts and it is the minority of the the costs that are incurred by central government (42%). As I...