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I have been waiting 5 weeks now for "delay repay" from GWR, which was send in the post. After a week I emails customer service, who said wait 10 - 15 days. If "customer service" had a automatic response on emails to say that "email received, expect xxxx days delay" at least you would know...

The old prices did apply to St Pancras and Rail Canterbury as they use the direct Eurostar booking system, whereby IR use DB or SNCB's system. Eurostar were made aware of this anomoly and "downloaded! new fares fom Tuesday 7th. Fares are now as per the same, although IR do convert from...

Yes, but if you dont claim, then they get away with the ****-poor service.

When you get your compensation you will be given vouchers, which will have to be exchange directly with SNCF, either in France or via their call-centre (which is in Barcelona).

There was a member of staff "dispatching" buses from Faversham and, as you say could have rung Sittingbourne to tell them of departures. The bus left Faversham at the booked time as shown on SET timetables. At Sittingbourne, the 4 members of staff were waiting "inside the barriers".. Well it...

Does anyone know if "connecting trains" are supposed to wait for the "connecting bus" when Engineering works are in operation? Yesterday the "connecting train" at Sittingbourne to St Pancas pulled out of the station as the "connecting bus" from Faversham pulled into the car park. When asking...

The fares shown on RDG web-site are the correct ones and they are the fares charged when booking at Eurostar Counter or through Rail Canterbury (plus 10% fee min £10). Depending on what ticketing system IR, TE, or FR use, and i believe that it is the DB system, then the fares are charged in...

There is a service from Ashford to Brussels and it runs daily

Eurostar telesales are moving to Roumania in 2017. 100+ Uk jobs going, mainly at Ashford

How I read the information given in the radio Times (other publications are available!!!) is that the "regional programme" being shown tonight is as per our own region. The programme tomorrow night at 8pm is the "other" programme. So we (in the South-East) get the SE one tonight and the SW...

I saw this member of staff again today. Surprisingly he travelled throughout France & Spain by just showing his "reservations". Apparantly he did not even have a FIP card, so one wonders how he managed to get a FIP reduction on Eurostar.

The OP asked about Calais Port. These service do not operate from Calais Port, but from Calais Ville. --- old post above --- --- new post below --- Calais to Lille Flandres, Amiens, Dunkerque, Arras and 2 TGV to Paris.

Guy comes to my counter today and asks if I know about continental rail travel... "I have got reservations to travel in France & Spain, but I have forgotten to apply for my free coupons... Do you think that I will get picked up?" So, he is travelling TGV Paris - Biarritz, Renfe Irun -...

International Rail are based in Ropley, but the postal address is Ropley, Alresford, Hampshire. --- old post above --- --- new post below --- DB do still have an office in Surbiton, but they do not issue tickets.

Actually, OBB took 1 amount of money from you (incorrectly) and the Zillertal took 1 amount from you. Your claim for an incorrect charge should be against OBB, not Zillertal, which could be why they have not responded.

Yes, Mayrhofen is in the TCV fare book and tickets can be issued to/from any main station. --- old post above --- --- new post below --- Zillertal Bahn are not part of the FIP agreement, so FIP cards are not valid

Still waiting for an answer please. --- old post above --- --- new post below --- Still waiting for a response.

But we would like to know what your booking fees are, so that we do not waste your time in asking for quotes if your booking fees are higher that the companies recommended by ATOC.

Hi, Do you actually issue the FIP tickets, both Eurostar and other tickets, yourself or do you get them from other agents? Thanks Blinder

Eurostar do not hold any quotas back, it is 1st come, 1st served. The dilemma is book the cheape E* when they are on sale or wait... You could always book through an agent, that can "hold" the Eurostar cheaper quota and then add the connecting leg when they are loaded."