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One additional question for the appeal - the penalty fare appeal website says the variable penalty fare element should be from the point the train is boarded (Lime St) not from the point the ticket became invalid (Hamilton Sq).
Does that mean they have calculated the penalty fare correctly...
Many thanks all for the advice. I’ll hold off helping her with the appeal for a couple of days in case any others spot anything else amiss.
If she loses all the appeals, will she have forfeited the right to halve the penalty fare - just need to make sure I understand the jeopardy in appealing...
Files attached: redacted penalty fare notice, outbound and inbound portions of the tickets. Just mildly curious too as to how the flow was enabled with e-ticket delivery given clearly has Merseyrail components.
1746363408
Penalty fare:
1746363446
1746363747
Wanted to include all the detail...
Hoping I can get some expert advice here on a Merseyrail penalty fare issued last week - I’ll upload the tickets and redacted penalty fare notice on the next post.
The passenger was a middle-aged German national with good English (but clearly not first language) who was returning to the Wirral...
That’s a great solution - could interlink with the Ellesmere Ports half-hourly which would limit the impact of any delay cross-contamination as the Hooton-Liverpool section is already every 15 mins with the Chesters.
I admit I’m biased from recent experience - if I’d known how cancellation-prone the TPEs out of Liverpool to Glasgow were, I’d have either got an open ticket to let me use the next available any-operator train, or have booked a split advance with Avanti (as reliability is better and they have...
I don’t think this has been raised before (I did a quick thread search) - but a unique selling point might be be if you could put a flag on the different options showing trains with high cancellation rates?
For example, it would alert me that the (otherwise attractive-looking) advance on the...
On the West Coast this week in TPE 1st class, the hosts weren’t restrictive at all - I think they and everyone were just glad to be getting home after the various disruptions!
Recently in a hotel on Dartmoor overlooking Meldon viaduct, the hotel runs & publicises a free shuttle from Okehampton for guests arriving via the railway - the railway looks well supported by local businesses which will keep it growing.
That 80x TPE have on the WCML route at the moment would be handy if they could find spare G&SW route knowledge for the cab - TPE could do the Avanti ‘not our passenger’ thing and refuse access to non TPE passengers …
The flakiness referred to the WCML operation - agree TPE have largely sorted the core transpennine routes. Concern is that when things go wrong on the WCML for TPE there seems to be low resilience, low passenger support and zero collaboration with Avanti, and that’s a problem for the average...
Is Transpennine facing particular issues on the West Coast operation? Just been with them for a couple of days and both my long-distance journeys (Lime St to Glasgow and return) were cancelled throughout; on one of them they refused to allow re-routing via Northern services Liverpool to Preston...
Thanks - definitely not stranded as can get home (late, so delay repay will cover the whole ticket cost which is a silver lining!) but it looks like TPE have melted down on the west coast today…
Hi all - TPE have cancelled the 1611 Glasgow Central to Liverpool Lime St (planned arrival 1946) today 18 Feb. I have an advance ticket on this train. TPE can only offer the 1707 Glasgow Central to Manchester Airport as far as Preston, and then the 2029 (Northern) Preston to Liverpool Lime St...
I’ve a Scotrail email reservation on the West Highland Line soon (1634 Queen St to Oban, ) and the reservation says ‘Coach E’ - looking at RTT it’s normally just a 156+153 - I don’t think this service is ever 6 coach, is coach E a default for the 153? Thanks
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