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Am guessing you were using Southern - info on refunds for abandoned journeys is here https://www.southernrailway.com/tickets/buy-tickets/refunds-and-changing-your-ticket
Many of the more active user groups are affiliated to Railfuture - there are listings available on their website https://www.railfuture.org.uk/Rail+User+Groups
Railfuture also hold regional meetings, which provide liaison opportunities.
Individuals as well as groups can get involved.
Most GN Moorgate trains used to be run with 2 x 313, which meant that short-forming was an option or splitting one train to cover 2 services. Now the new 717s (like the TL 700s) are fixed formation, so there won't be any short forms but are likely to be an increased number of cancellations of at...
If you can afford to get an annual season, this would normally additionally entitle you to Gold Card discounts and might give you savings on the London trips (depending on times etc). There’s info about this and other aspects of season tickets on the National Rail Enquiries website page...
Lack of platform capacity at Moorgate (2) and required frequencies Mon-Fri means that weekday diagrams have to be mainly V shaped. Trains alternate between Welwyn Garden City and Hertford North routes. This has the result of quickly transferring any problems from one line to the other. Believe...
Think you’ve probably also got weekday Super Off Peak Day return at slightly cheaper price to encourage evening return outside the busiest period (later start of validity am too).
Generally on busy routes, if you look at how many people get first train after price drops and then think about...
You’ve mentioned both e-ticket and mobile ticket - these aren’t the same thing. The Trainline website explains here how and when to activate a mobile ticket: https://www.thetrainline.com/en/help/question/4500/how-do-i-downloadactivate-my-mobile-tickets
This includes (sorry can’t see how to make...
A Stevenage London Terminals ticket is valid directly to Moorgate via Finsbury Park on GN services, so would need to be accepted at gateline controlled by TfL anyhow. The question is - as mentioned by others - are the staff briefed and will they accept it? Will enquire next week when I'm there...
Any changes to the trains - WiFi, tables, extra carriages are down to DfT decision / funding. Suspect DfT have other more urgent concerns at present.
With all the submissions under the PBF for a large number of stations, was bound to take time to assess and then will presumably also need...
There’s no WiFi yet between Drayton Park and Moorgate, but all 717s have it elsewhere. Adjacent Highbury and Islington Victoria Line platforms have it, but can’t usually connect on GN platforms.
The same 700s work north and south of London but don't remember hearing of issues to the south, which suggests the electrical outages varied on different lines? Possibly any modern electrically powered train would have been hit on ECML / MML - rather than the 700s / 717s being uniquely impacted?
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