• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Search results

  1. js517

    Is there any eligibility for a refund/delay repay if your service is changed prior to departure?

    That's not what I'm suggesting, no. Some retailers do inform the customer when their itinerary is broken. I'm merely pointing out that it isn't as simple to get right as some might believe. The retailer can put in a lot of effort, and still get all the blame despite it being the fault of a TOC...
  2. js517

    Is there any eligibility for a refund/delay repay if your service is changed prior to departure?

    It isn't quite as simple as you might think. TOCs add and remove trains from the timetable very frequently. Services.can be removed by mistake, and the same train will be readded sometime later. A service with one ID can be replaced with one with another ID - you need to check that it matches...
  3. js517

    Is there any eligibility for a refund/delay repay if your service is changed prior to departure?

    The outward train did exist in the timetable when Hull trains sold you the tickets. Northern cancelled it between Hull and Bridlington the day after you bought the tickets. See here: Sheffield to Bridlington on 15/04/2021
  4. js517

    Yorkshire's railways - a map

    Yes I saw that, but the part of it from Thorpe Gates is missing.
  5. js517

    Yorkshire's railways - a map

    Very impressive. You're missing Walsden - I don't think its been ceded to the dark side has it? Did passenger services ever run on the section of the Selby-Goole line that starts at Thorpe Gates (see map here)? It isn't on your map.
  6. js517

    Can't change seats on Trainsplit?

    The problem is due to the introduction of RARS. It will eventually be fixable but for now you're likely to encounter that kind of error frequently.
  7. js517

    Seatfrog - bidding closed early

    I don't think that was the case for me. I still travelled on the same service.
  8. js517

    Seatfrog - bidding closed early

    Can seatfrog availability reduce during the bidding process? I've had 'bidding closed early' on LNER about 20 minutes into the bidding before. Could this happen if someone bought a 'normal' advance fare for that service at last minute?
  9. js517

    West Yorkshire Train Day Rover

    Yes, it is listed on the wymetro site. https://ticketsandpasses.wymetro.com/day-weekend-family-or-group-tickets/day-weekend-family-or-group-ticket-prices/
  10. js517

    E-ticket clipping

    Perhaps not, but we've seen it happen. It's also a good thing - you can potentially prevent someone getting a refund on an otherwise unscanned ticket ticket that they've received delay repay on.
  11. js517

    E-ticket clipping

    I'd be surprised if customers will be able to check usage any time soon. The data recorded for scan events is not particularly consistent across TOCs. Fields are not always populated or populated in the same way. Nonsensical scans are also recorded suggesting that handheld scanners are not...
  12. js517

    Sherburn in Elmet not being allowed as 'via' point in NRE journey planner

    Works for me on desktop. This most likely means the station list failed to load for some reason and seems to happen quite frequently on NRE.
  13. js517

    Is Trainsplit down?

    What journey are you trying?
  14. js517

    Advance Single refund policy

    Some more rule changes were announced today (see Gov.uk: Christmas travel measures to help passengers plan their journey and travel safely). When changing an advance ticket purchased on or before 26th November 2020 for travel between 2nd December 2020 and 2nd January 2020 inclusive the admin...
  15. js517

    Avanti seat selector on Trainsplit

    This has been reported to the relevant developers.
  16. js517

    Form for claiming from Trainsplit

    There should be an email address you can contact to get this sorted in the booking confirmation email(s) you received.
  17. js517

    Loss of rights on Cross-London e-tickets

    Thameslink will sell it as an e-ticket. Trainsplit will too. Presumably it hasn't been disabled in RCS. I'd still like to know the source of this "RDG guidelines say Cross London shouldn't be enabled for eTickets". Are these guidelines issued to TOCs who are responsible for enabling fulfilment...
  18. js517

    Loss of rights on Cross-London e-tickets

    Do you know which RDG accreditation document mentions this? I haven't been able to find it.
  19. js517

    EMR seat reservations

    There should be an email address you can contact to get this sorted in the booking confirmation email(s) you received.

Top