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No it doesn't. Correct. It would be better if you could back up your claims with evidence. The situation. If you touch out at a gateline and touch back in again on the same gateline it will start a new journey with just a couple of caveats. If there is a same station OSI to facilitate...

Yes. Shenfield is in Oyster zone 12. Caps for a higher zone cannot be lower than those for a lower zone, so Shenfield has always dictated the caps charged on the Gatwick extension, although in the last few years the Gatwick anytime cap has risen above the Shenfield anytime cap.

The capping is not part of the open data. I need to look at how I'm deciding what to show when both stations are on the same line and beyond zone 9. There are two edge cases here; travel on two extensions (eg Epsom to Gatwick Airport) or the same extension but all beyond zone 9. The latter one...

This is not the information I have had from GTR themselves. Oyster will charge up to the higher cap, but an automatic refund will take it down to the lower level the next day.

I hope the most up to date version refers to contactless PAYG as well as Oyster.

Yes, your maths is correct. They've compensated you for the bits of the journey which weren't delayed, but not for the bit which was! It's usually the other way round.

How much income will the railway generate over the course of a year? What percentage of that income is £300K? 1787870153 Yes, that's another way of saying it. People have got desensitised to words ending in illion. The same level of outrage is expressed when million is used as is when it's...

I did put abuse in quotes. I was more acknowledging your help in getting to grips with the nuances of the system.

I remember that. You "abused" the OSIs around Manor Park and exceeded the maximum journey time if I remember rightly. It certainly helped my understanding of how things worked as I was starting up my site.

Others may have additional advice, but my immediate thoughts are: What I would do is collate all the evidence of the second appeal and post it to the address on the letter, using signed for to get proof of receipt. State in the covering letter that you will expect to be compensated for all the...

Well it will cause some issues. Like if I'm buying tickets for my family in one transaction so we can sit together, there's a two together railcard for my wife and I, 16-25 railcards for two young adults and a 26-30 railcard for the third. Then there's how to buy an advance ticket before having...

Where have you been? The deposit was scrapped years ago. It's now a £10.50 fee (unrefundable).

They'll be hoping to have the repairs done by next weekend. What would be good is if the other work could take place while the line is closed, but I guess access would be required by engineering trains, so not possible.

Yes, but if it is routed via Vauxhall and the train calls at Clapham Junction on the way in it will be undetectable if the passenger changes at Clapham Junction and exits at Vauxhall. It should also work the barriers at Waterloo and when entering the Underground, all TfL will be looking for is...

Some observations. The TOCs (effectively the DfT) were very unhappy that the original revenue protection fee was only an incomplete journey. I'm not at all surprised that it has gone up. I hope it doesn't go up beyond the level of the zone 1-6 daily cap, because I share the concerns about...

Argh!!!! Oh for goodness sake. That is asking for complications at places like Farringdon. Why can't the railway get their act together about how contactless PAYG works.

I agree. I've written up about the whole issue on my site: https://oysterfares.com/c2c-customer-given-penalty-fare-after-following-instructions/ I'm not quoting the whole article as it includes pictures and is quite lengthy. @anonymous2026: Please do let us know how the second appeal goes.

@phil66 Can you post a copy of your journey history expanded to show all touches, please. It might help in deciding what to put in the appeal. If you haven't touched in then you will get a revenue inspection charge, which as the FOI quoted says is £16.30, the zone 1-6 daily cap. I'm not sure...

Of course contactless users have to touch in/out even if the gates are open. I generally do whatever is needed with tickets even if there's an open barrier because I don't want to lose the habit of always touching.

Except in section 1: