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With signs proudly announcing that NR's new works are "improving" the station. You couldn't make this sort of folly up.

Write to your MP and ask them to change the law, in that case. You'll be unlikely to succeed. Bad optics for MPs.

If road transport is entirely blocked, I agree. In such a case, the train company must put the customer in a hotel if needed, as a poster above identifies. Simply telling the customer to "delay their journey" doesn't cut it. If a customer can hail a taxi or book one through an app, alternative...

No. If the TOCs know they won't be running a service, it is their legal responsibility to put alternatives in place. It is thoroughly unacceptable that they continue to think they can, or ought to be able to, shirk their responsibilities to customers holding tickets simply by offering a refund...

Correct, 20 mins won't cut it for a taxi, I'm afraid.

On another Avanti train yesterday (Saturday) from Manchester to London, Coaches J and K remained reservable for first class ticket holders until the day before travel (Friday), yet Coach J was blocked out on the day, forcing all first class ticket holders into the 15-odd seats in Coach K. Coach...

Don't agree with your third point. Avanti's Seatfrog partnership tends to result, on weekends, with the tiny first class coach containing several occupants who have paid less to upgrade than those in Standard Premium, occupy the better seats and, often, are noisier.

London hotel prices are considerably cheaper over this bank holiday weekend than a typical weekend (implying lower demand), so yes. If I were on a train that is stuck for hours late into the night due to a fire, I would want to return to London, or at least be given that option. I booked a day...

What on earth were they thinking putting passengers on trains that would (at best) arrive in Edinburgh at 4am, instead of booking them into London hotels? 1744943116 For passengers on the 6.30pm London to Edinburgh, now a 6am expected arrival instead of 11pm!

I'm on a train from London to Bristol. The train stops at Reading. According to the timetable, this train is "pick up only" at Reading. I hold a flexible ticket from London to Reading. I intend to, and do in fact, alight at Reading. On what basis can a ticket inspector force me to excess my...

On what basis did rail ticket retailers disclose the OP's personal data and purchasing history to Chiltern? Article 6(1)(d) of the GDPR, which Chiltern quotes, refers to "vital interests", which is narrowly defined. Per the ICO's guidance: "vital interests are intended to cover only interests...

That's right.

I agree that court action would not be a worthwhile use of an individual's time, unless this is a recurring issue.

Several of the case studies / examples published by the Rail Ombudsman on its own website entirely disregard relevant consumer protection legislation. They provide excellent examples of the Rail Ombudsman's shortcomings, and a valuable reminder to anyone intending to refer a complaint to the...

I also go out of my way to avoid Avanti because of the ridiculously high temperatures. 25+ degrees even in winter. It's nauseating. I don't know what's wrong. I don't recall temperature being an issue under Virgin Trains, other than where the HVAC system failed completely in a carriage...

The "new" departure board is a massive improvement. With my poor eyesight, much easier to read than the current boards. Easier to read than the former board too, which was already easy to read.

An ingenious way of accommodating everyone when you only have enough staff to run 1 train in 3.

No sympathy with this one. First class is clearly marked on these services. It's generous as it is that first class at the rear is declassified. If first class went, all the first class seats would be replaced with standard class seats and everybody loses. The one change Thameslink could do...

Good luck relying on Reg 1371/2007, though. Most TOCs deny its existence or application.

This has been ongoing for months, from what I have seen.