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Does that discretion apply equally to comping a colleague's Standard Premium upgrade and comping a group of friends travelling to a game? That would be a wide discretion. Or is there a distinction? If there is, do you know where it is documented?

What discretion are train managers given by Avanti to "comp" PRIV holders travelling in Standard Premium? Is this a written policy? It seems to contradict the written rail staff travel policy.

Hello Euston station manager?

Not just "some proper" screens. Any screens that work.

Are you sure this complies with condition 4.4 of the Advance Tickets Terms and Conditions?

And how does that square with Article 18(2) of the recast version of the EU Regulation 1371/2007? "Passengers shall not be downgraded to transport facilities of a lower class unless such facilities are the only re-routing means available." The recast regulation does not apply in England as it...

PDF e-tickets are excellent for passengers with their convenience and flexibility. No need to queue to collect them, accessible from any electronic device, able to be backed up as many times as needed (including by printing a copy) and easy to forward to another passenger if purchased on their...

If you did end up buying any higher priced tickets based on LNER's false information, you should claim a price reduction for misselling.

For context, the train forming the 11.13 (an 11 carriage Pendolino) arrived at 11.05. The idea that, in the space of 6 minutes (if boarding closed at 11.11), 1000+ people can safely disembark from an 11 carriage train and another 1000+ people can safely board that train, when that train is...

Thank you to the OP for these photos. Network Rail doesn't want the media to see this farce. I can see several CCTV cameras at the top of the OP's photos. I wonder who reviews the footage and decides whether to archive it?

I've seen it several times over the past several years.

A first class Anytime Return fare from Edinburgh to Tamworth costs £469.40 (standard class, £288.40). A first class Anytime Return fare from Edinburgh to Birmingham, via Tamworth, costs £784.50 (standard class, £295). Am I missing something here? Since when has the latter journey cost almost...

So they've told their staff to please read the restriction information printed on their own tickets? It's a start, I guess.

Told that fares are published at https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/single-fare-finder. I use TfL services regularly. I have never seen this mentioned. If it is "glaringly obvious" to you, good for you. It wasn't so obvious to the OP. I expect that a lot of people will...

Are customers told this at stations before tapping their cards and advised to check the price before tapping?

Completely agree. Making prices obscure and prompting customers into paying more than they would expect is unacceptable behaviour for any business.

You can't in principle. You can in practice. You can, in practice, receive much worse than a penalty fare.

Is there a reason why Chiltern's staff at Marylebone and Chiltern's head office are incapable of reading the ticket's restriction code?

With Network Rail taking every possible opportunity to further worsen the passenger experience at London Euston station, recently installing a giant advertising screen in place of a well-positioned departure board on the apparent premise of needing to raise funds, why have they decommissioned...

Wow. That's exposing the retailer to some substantial potential consumer rights liabilities.