London Underground - Customer Service Supervisor 2 - Full Time (External)

[Jamil]

Had my document verification today. Spoke with the onboarding team and was told they’re trying to secure training dates for May, June and July

Hey what do you mean by document verification ? Did they contact you to confirm ?

 

[Barksdale]

Hey what do you mean by document verification ? Did they contact you to confirm ?

Yeah, after you complete your onboarding documents online they ask you to come in to confirm your ID in person

 

[Kona]

Yeah, after you complete your onboarding documents online they ask you to come in to confirm your ID in person

Was you not able to do that online? I did mine online.

 

[zcarrey]

Has anyone recieved a contract yet ? I’ve done the medical and all the onboarding stuff but haven’t heard anything since.

how was your medical?what did it involve?....people get incredibly vague when you ask about the medical but I would love the clarity, in my mind...I'm thinking a fitness test and an eye test etc lol

 

[Barksdale]

Was you not able to do that online? I did mine online.

No, the verification is in person - they didn’t ask you to come in with your ID?

 

[bluegoblin7]

how was your medical?what did it involve?....people get incredibly vague when you ask about the medical but I would love the clarity, in my mind...I'm thinking a fitness test and an eye test etc lol

Eye test, hearing test, blood pressure, medical questionnaire, urine test are the main ones. It’s a standard railway medical and nothing to be particularly worried about. If you flag things on your questionnaire then there will be more questioning of those specially during the meeting.

You’ll then repeat most of the tests every 5 years or so.

No, the verification is in person - they didn’t ask you to come in with your ID?

There should be two steps - uploading copies to the system and then getting them physically verified in person as part of the final onboarding/contract issuing processes.

 

[sampylf]

Got the role! Looking forward to the training

congrats, what was your SBI as i am anxious mine is coming up

== Doublepost prevention - post automatically merged: 20 Feb 2026 ==

Yes the Most recent. My role play was someone who rents a cafe in the station and there was events going on and the station was made into a one way

have you done your SBI?

 

[Jamil]

how was your medical?what did it involve?....people get incredibly vague when you ask about the medical but I would love the clarity, in my mind...I'm thinking a fitness test and an eye test etc lol

Drug alcohol test , hearing test, then you see someone a doctor who goes over the results and check your blood pressure and asks a few generic questions. It was really quick for me roughly 30 mins m, 45 if I include wait time to get called in

 

[sampylf]

Cheers lad, I haven’t been given anything but just an email confirming I got the job and they’re awaiting for more dates to be available, I did my AC3 last month and got back a few days ago.

anyone has any idea when the next start date is likely to be? All i am doing now is waiting on a start date.

 

[Kona]

No, the verification is in person - they didn’t ask you to come in with your ID?

No I just had to upload documents to the the website then allow camera access on my phone to verify the I.D.

 

[Barksdale]

No I just had to upload documents to the the website then allow camera access on my phone to verify the I.D.

Strange, when was this? I’m sure everyone has to go in-person to get their ID’s verified

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==

congrats, what was your SBI as i am anxious mine is coming up

Won’t post exact SBI but numerous issues relating to safety / customer service happening at the same time. I think I had 5/6 different issues in mine. Your task is to rank these in order of priority and how you would deal with them as a CSS. You have 25mins to read the brief and prepare, then 15 mins to present your findings + answer questions

 

[sampylf]

Strange, when was this? I’m sure everyone has to go in-person to get their ID’s verified

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==


Won’t post exact SBI but numerous issues relating to safety / customer service happening at the same time. I think I had 5/6 different issues in mine. Your task is to rank these in order of priority and how you would deal with them as a CSS. You have 25mins to read the brief and prepare, then 15 mins to present your findings + answer questions

Thank you, I’ll work on making up scenarios and taking it from there

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==

Strange, when was this? I’m sure everyone has to go in-person to get their ID’s verified

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==


Won’t post exact SBI but numerous issues relating to safety / customer service happening at the same time. I think I had 5/6 different issues in mine. Your task is to rank these in order of priority and how you would deal with them as a CSS. You have 25mins to read the brief and prepare, then 15 mins to present your findings + answer questions

I thought it would have been just one scenario

 

[Barksdale]

Thank you, I’ll work on making up scenarios and taking it from there

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==


I thought it would have been just one scenario

1 brief but multiple things going on at once. So you could classify it as one scenario / brief

 

[121busboy]

dealing with the same thing called a week ago and got informed about this in addition, to this I just recently checked on the link for booking system for AC3 and AC4 and it was not work properly

 

[Kona]

1 brief but multiple things going on at once. So you could classify it as one scenario / brief

I find it better to get the brief and work from there. Otherwise I'd end up over thinking everyone else's scenarios.

 

[zcarrey]

if anyone could share their AC2 experience, it would be greatly appreciated XD

 

[Mawkie]

Current Salaries:

CSS1 full time = £65,620
OT rate = £44.92

CSS2 full time = £54,126
OT rate = £37.05

Salary will increase in April '26 by a minimum of 3% due to being the 2nd year of the 3 year pay deal.

The third year (April 27) is agreed at a minimum of 2.5%

 

[Barksdale]

Current Salaries:

CSS1 full time = £65,620
OT rate = £44.92

CSS2 full time = £54,126
OT rate = £37.05

Salary will increase in April '26 by a minimum of 3% due to being the 2nd year of the 3 year pay deal.

The third year (April 27) is agreed at a minimum of 2.5%

You the best

 

[Kona]

Current Salaries:

CSS1 full time = £65,620
OT rate = £44.92

CSS2 full time = £54,126
OT rate = £37.05

Salary will increase in April '26 by a minimum of 3% due to being the 2nd year of the 3 year pay deal.

The third year (April 27) is agreed at a minimum of 2.5%

Is that after probation?

 

[bluegoblin7]

No, that will be upon completion of training.

 

[Kona]

No, that will be upon completion of training.

Wow! I've been excited for this since I got told I got it. Even more so now.

 

[WhiteFinnedOrc]

Thank you, I’ll work on making up scenarios and taking it from there

== Doublepost prevention - post automatically merged: 21 Feb 2026 ==


I thought it would have been just one scenario

Use ChatGPT to generate scenarios for you and you can practice that way. Let it know it’s for CSS and it’ll give you a structured way on how to assess each issue based on that scenario and how to prioritise each of them.

== Doublepost prevention - post automatically merged: 28 Feb 2026 ==

No, that will be upon completion of training.

What’s training like? How many weeks is it? Is the training period intense? Do we have assessments/exams? If we do, what happens if someone was to fail one?

 

[Zb0905]

Use ChatGPT to generate scenarios for you and you can practice that way. Let it know it’s for CSS and it’ll give you a structured way on how to assess each issue based on that scenario and how to prioritise each of them.

== Doublepost prevention - post automatically merged: 28 Feb 2026 ==


What’s training like? How many weeks is it? Is the training period intense? Do we have assessments/exams? If we do, what happens if someone was to fail one?

8 weeks

 

[sha]

Hello, I hope this message finds everyone well. I recently completed my AC3 examination and would like to inquire about the expected duration for receiving results for CSS. Thank you.

 

[Barksdale]

Hello, I hope this message finds everyone well. I recently completed my AC3 examination and would like to inquire about the expected duration for receiving results for CSS. Thank you.

8 days to hear an outcome personally

 

[sha]

8 days to hear an outcome personally

== Doublepost prevention - post automatically merged: 28 Feb 2026 ==


9*, as stated in the job description

Thank you very much

 

[Burry]

People that got offered the CSS job here, did you have previous managerial experience or station control room experience?

 

[Barksdale]

People that got offered the CSS job here, did you have previous managerial experience or station control room experience?

Negative

== Doublepost prevention - post automatically merged: 3 Mar 2026 ==

8 weeks

9* weeks, says in the job description

 

[Burry]

Negative

Thanks for your reply.

Anyone never had past experiences and still got the job?

 

[Kona]

Does anyone know what the training entails? (Exams, essays etc). The email i recieved from TFL states if you don't pass the exams for CSS you could be offered a role as CSA at a lower rate? Does this happen often?