• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

East Yorkshire Motor Services, now part of Go-Ahead

markymark2000

On Moderation
Joined
11 May 2015
Messages
5,119
Location
Great Britain
EY is set to launch Child verification on their app for tickets:


Considering that First, Arriva, Transdev, etc, do not require child verification to be uploaded onto their respective app to purchase a child ticket, why does EY? Why should any parent trust EY with their child's ID (ie passport)? Are there really *that* many adults purchasing and using child tickets that EY feels the need for this to be introduced? It seems a bit over the top, providing ID on the bus if needed (like pretty much every other company does should they feel it necessary) is surely far simpler and safer from a data perspective.
Rightly or wrongly, it follows what a number of other GoAhead operators have done.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

EYFanatic

Member
Joined
29 Sep 2025
Messages
655
Location
Hell's Dungeon
Looked at the new timetables and I can't see much of a difference for the X46 in the early morning with the 05:15 still departing as normal - so if anybody can tell whats the difference, I'd be glad of it


However, as expected, the 35 has been messed around with once again with Saturday services not departing the station until just after half past seven which is surprising although I am sure there is a commercial reason behind it.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
This is my thinking too.

It's not exactly uncommon for people to chance it with child rail tickets after all...
Yet Train Operators don't require forms of ID to be uploaded onto their app to purchase child tickets.
 

BusPerson2025

On Moderation
Joined
28 Aug 2025
Messages
92
Location
Hull
Anyone know why the London ev is at hull
For EY electric testing

== Doublepost prevention - post automatically merged: ==

A rather bare looking 20002 in Grimsby this morning
(photo shows EY 20002 in Osborne Street, Grimsby waiting to work route BC12 to Bishop Burton college
Didn’t took a pic of it but I saw it in willerby yesterday the exact same day you took a pic of it
 

EYFanatic

Member
Joined
29 Sep 2025
Messages
655
Location
Hell's Dungeon
York Pullman have put up the times for their M6 this year which is useful as it gives a rough idea of when the EY M1/M3 trips are running and at what times as it looks to be last year's timetable so if we guess a 9am start from Hull it should be an 11am-ish arrival into Pickering for a half hour break and then setting off after the M6 arrives just after half eleven.

I wonder what the buses will be this year on the M1/M3 because what we had last year actually seemed quite suitable (baring breakdowns) with the tables being much loved by families with young children as they could have a mini picnic over the moors
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
Perhaps they should?

The disputes and prosecutions section of this forum would suggest it's not an uncommon occurrence.
Where do you draw the line then? Cinema tickets next?

To add how pointless this is, a Child All York ticket (which EY doesn't sell on their app) can be purchased on the respective apps of Arriva, Transdev & Connexions (MyTrip) without child verification and use it on any of EY's services in the York boundary, defeating the purpose of this verification in the York area.
 

TheGrandWazoo

Veteran Member
Joined
18 Feb 2013
Messages
22,972
Location
Somerset with international travel (e.g. across th
Where do you draw the line then? Cinema tickets next?

To add how pointless this is, a Child All York ticket (which EY doesn't sell on their app) can be purchased on the respective apps of Arriva, Transdev & Connexions (MyTrip) without child verification and use it on any of EY's services in the York boundary, defeating the purpose of this verification in the York area.
Well, two things.

If cinema chains or any other business is being defrauded of revenue, they are at liberty to take steps to limit that.

York is also a small part of EY’s patch and perhaps this is the start of such measures becoming more common.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
York is also a small part of EY’s patch and perhaps this is the start of such measures becoming more common
A Hull Card Day ticket can be purchased on Stagecoach's app without verification and can be used on EY's app, which is available for adults and children. The only places this has some significance is Scarborough & Bridlington but a child can travel for free with an accompanying adult on Coaster. Yet as EY doesn't currently sell Child singles on their app, most children in Scarborough will simply purchase the £1 single from the driver and the driver can ask for ID should they feel it to be necessary.
 

SCH117X

Established Member
Joined
27 Nov 2015
Messages
1,998
Wonders how long before they list under North Riding the list all of Procters services.
 

TheGrandWazoo

Veteran Member
Joined
18 Feb 2013
Messages
22,972
Location
Somerset with international travel (e.g. across th
A Hull Card Day ticket can be purchased on Stagecoach's app without verification and can be used on EY's app, which is available for adults and children. The only places this has some significance is Scarborough & Bridlington but a child can travel for free with an accompanying adult on Coaster. Yet as EY doesn't currently sell Child singles on their app, most children in Scarborough will simply purchase the £1 single from the driver and the driver can ask for ID should they feel it to be necessary.
Where joint products exist, it will limit what you can do but they clearly feel that abuse is enough of a problem to introduce changes where they can.

You seem particularly exercised by this.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
Where joint products exist, it will limit what you can do but they clearly feel that abuse is enough of a problem to introduce changes where they can.

You seem particularly exercised by this.
I find it unreasonable that EY expects parents to hand over their child's passport so that they can travel on a bus. The bus should be a source of freedom and independence for children (particularly teenagers), all this does is act as a hindrance and potentially puts children at risk in the case of a data breach happening.
 

Stan Drews

Established Member
Joined
5 Jun 2013
Messages
2,151
I find it unreasonable that EY expects parents to hand over their child's passport so that they can travel on a bus. The bus should be a source of freedom and independence for children (particularly teenagers), all this does is act as a hindrance and potentially puts children at risk in the case of a data breach happening.
The advent of mobile ticketing has made it relatively easy for adults to purchase child tickets and use them fraudulently. Many operators have used the verification process for student tickets to prevent abuse and now some are moving to do the same for child tickets.
Nobody is handing over their passport as it is done online, although it will be one method of proving date of birth for those who have one. The major hindrance will be to adults fraudulently buying child tickets.
 

markymark2000

On Moderation
Joined
11 May 2015
Messages
5,119
Location
Great Britain
To add how pointless this is, a Child All York ticket (which EY doesn't sell on their app) can be purchased on the respective apps of Arriva, Transdev & Connexions (MyTrip) without child verification and use it on any of EY's services in the York boundary, defeating the purpose of this verification in the York area.
I'm sure that you are meant to have a YOzone card though to use these tickets. The main issue being that parents would buy the tickets and then gift them to the kids account. With this change though, the parent would have to purchase the ticket on the childs account rather than gifting it surely?

I find it unreasonable that EY expects parents to hand over their child's passport so that they can travel on a bus. The bus should be a source of freedom and independence for children (particularly teenagers), all this does is act as a hindrance and potentially puts children at risk in the case of a data breach happening.
This is certainly an issue. It's amazing that over the past 5-10 years as people have become more conscious about their data and more and more data protection laws have come into force, more and more companies want ever more data.

Is passport the only verification method? Or are they also going to accept CitizenCard/PASS scheme cards (which are endorsed by the security industry, police, and home office, but all to often are not apparently good enough proof of age for many areas bus tickets)
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
Is passport the only verification method? Or are they also going to accept CitizenCard/PASS scheme cards (which are endorsed by the security industry, police, and home office, but all to often are not apparently good enough proof of age for many areas bus tickets)
I believe its passport or birth certificates only.
I'm sure that you are meant to have a YOzone card though to use these tickets. The main issue being that parents would buy the tickets and then gift them to the kids account. With this change though, the parent would have to purchase the ticket on the childs account rather than gifting it surely
The YOzone card doesn't seem to be enforced in my experience. It's usually just a case of scanning the barcode or asking the driver for a single. I've never even seen a YOzone card before.
The advent of mobile ticketing has made it relatively easy for adults to purchase child tickets and use them fraudulently. Many operators have used the verification process for student tickets to prevent abuse and now some are moving to do the same for child tickets.
Nobody is handing over their passport as it is done online, although it will be one method of proving date of birth for those who have one. The major hindrance will be to adults fraudulently buying child tickets.
Handing their passport over online. EY also only sells a small range of child tickets on their app (no singles, only Day tickets in certain areas) so I really can't see adults buying child tickets being such a big problem for EY as its only zonal 24 hour tickets that they sell online. If someone wishes to buy a child single, then it must be done from the driver, who can use judgement to decide whether or not ID is necessary.
 

markymark2000

On Moderation
Joined
11 May 2015
Messages
5,119
Location
Great Britain
The advent of mobile ticketing has made it relatively easy for adults to purchase child tickets and use them fraudulently.
Is it that much of a problem that the good people are having to suffer as a result of the bad actors?
Bad actors have only been able to thrive as a result of operators scrimping out and not paying for revenue protection officers anymore, plus largely stopped backing up drivers who were enforcing revenue protection and told drivers that they aren't allowed to ask for peoples ages to buy child tickets (As well as some drivers giving up caring when cuts kept being made and it was clear the companies didn't care for this kind of thing, and that comment is being repeated regularly in depots). Now companies are being hit in the pocket for it, suddenly it's an issue.
Operators scrimped out, gave up caring and supporting for those who were enforcing and bad actors will advantage. Sounds like operators are reaping what they sow.
(I don't agree with the fraud, but it's easy to see why some people are taking advantage of it).

I believe its passport or birth certificates only.
So there is a nationally recognised ID card that is perfectly acceptable in the eyes of the police, government, shops and security firms, but as per, nothing is ever good enough for this wonderful industry, they always have to look to be difficult. Then they wonder why they have to keep running off crying to the government for more subsidy because they have put up too many barriers to travel.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
So there is a nationally recognised ID card that is perfectly acceptable in the eyes of the police, government, shops and security firms, but as per, nothing is ever good enough for this wonderful industry, they always have to look to be difficult. Then they wonder why they have to keep running off crying to the government for more subsidy because they have put up too many barriers to travel.
I'm just basing it off what other Go Ahead companies are doing with child verification and assuming it's the same with EY, which is what I'd expect.
 

buslad1988

Member
Joined
28 Dec 2018
Messages
652
Go-Ahead as a group/business have clearly not made this decision lightly and would have weighed up all the pros and cons. There’s clearly a case there for this to introduced… wouldn’t be surprised if they other big groups are watching this closely and may also follow suit in due course.
 

markymark2000

On Moderation
Joined
11 May 2015
Messages
5,119
Location
Great Britain
Go-Ahead as a group/business have clearly not made this decision lightly and would have weighed up all the pros and cons. There’s clearly a case there for this to introduced… wouldn’t be surprised if they other big groups are watching this closely and may also follow suit in due course.
Others are doing it already. Doesn't make it right though.

It's also worth saying that these operators are full of short term thinking management and often live in a fantasy world rather than real world. Sadly the current situation in the bus industry, there is so much self congratulatory nonsense, that these people in offices often forget or don't care the real world impacts of their decisions. On the merry go round of failing bus management, it doesn't matter if the decision you make is wrong, the worst thing that can happen is you get told to clear off and you start the next day ruining the next company.
 

TheGrandWazoo

Veteran Member
Joined
18 Feb 2013
Messages
22,972
Location
Somerset with international travel (e.g. across th
Others are doing it already. Doesn't make it right though.

It's also worth saying that these operators are full of short term thinking management and often live in a fantasy world rather than real world. Sadly the current situation in the bus industry, there is so much self congratulatory nonsense, that these people in offices often forget or don't care the real world impacts of their decisions. On the merry go round of failing bus management, it doesn't matter if the decision you make is wrong, the worst thing that can happen is you get told to clear off and you start the next day ruining the next company.
You seem to think that no bus company manager has any brains nor anybody in a public body. Yet whenever I've challenged you on your experience, you act like you're in witness protection. Some of my best friends are bus company managers - Managing Directors, Commercial Directors, Ops Directors and you have absolutely no idea of the considerations that they have to negotiate.

Is it that much of a problem that the good people are having to suffer as a result of the bad actors?
Yes it is.

Moreover, I am surprised that you haven't mentioned Avon Buses who went out of business. Not a perfect firm but not a faceless corporate entity ruled by "bean counters" where idiot managers can simply reboard the gravy train of untold riches. They may have made mistakes but they croaked because when Merseytravel introduced the MyTicket youth travel ticket, they saw a notable decline in cash fares. Turns out there was no require to show age ID and would you believe, people began abusing it. Who'd have though it - people fraudulently buying tickets?

It's a big enough problem on the trains with a closed system of gatelines. So even with revenue protection staff, it's far from easy to catch offenders. 'And if you think that it's because people no longer care because they're disenchanted with evil bus companies.... Really? How does that explain the massive fare evasion on the London bendis (especially route 73 where it was known as the free bus). Frankly, some people will avoid payment for anything and that's a feature not of the bus industry but life in general... it's why we've always had shoplifting, or why agricultural diesel has red dye added to it.

So yes, there are bad actors and it can be enough to make a bus service unprofitable.

As for a passport or birth cert rather than a PASS ID.... The PASS ID costs £15 and I'd suggest that most 15 year olds don't have one but that they do have a passport or a birth certificate. If you're genuine, you're more likely scan a copy and it'll deter those who are abusing it which is an increasing problem.
 

Russel

Established Member
Joined
30 Jun 2022
Messages
5,539
Location
Lichfield
I find it unreasonable that EY expects parents to hand over their child's passport so that they can travel on a bus. The bus should be a source of freedom and independence for children (particularly teenagers), all this does is act as a hindrance and potentially puts children at risk in the case of a data breach happening.

This is only for in-app ticket purchases though, so anyone concerned about data privacy etc can buy the same ticket, for the same price, from the driver, so it's a non issue, isn't it? No one is being forced to hand over their passport.

At the end of the day, Go-Ahead have found and acted on an issue that they see as a potential loophole for fare evasion while maintaining an alternative method of payment that doesn't require supplying information...

On the subject of teenagers, most of them have snapchat, facebook etc so using online data privacy is a very weak argument.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
This is only for in-app ticket purchases though, so anyone concerned about data privacy etc can buy the same ticket, for the same price, from the driver, so it's a non issue, isn't it? No one is being forced to hand over their passport.

At the end of the day, Go-Ahead have found and acted on an issue that they see as a potential loophole for fare evasion while maintaining an alternative method of payment that doesn't require supplying information...

On the subject of teenagers, most of them have snapchat, facebook etc so using online data privacy is a very weak argument.
Nobody needs to scan a passport/birth certificate to use social media (Snapchat, Instagram, Facebook, etc), only an email address and potentially phone number, in the same way as signing up to EY's app.

Zonal tickets are not usually available for purchase from the driver in my experience, only the app. So a child in Scarborough wanting a day ticket will have no choice but to upload their passport/birth certificate or pay more in individual singles if they choose not to.

Surely a bigger loophole for fare evasion is an adult buying a ticket only valid in a certain region and using it to travel beyond said region. Such as purchasing a £2.50 single for use in West Yorkshire only and travelling with it into North Yorkshire. There is no stopping someone from doing it as they are purchasing an adult ticket and boarding with the possibility of remaining within the boundary of that ticket. A driver can ask someone for ID to prove eligibility for a child ticket, but not for a boundary restricted ticket.
 

TheGrandWazoo

Veteran Member
Joined
18 Feb 2013
Messages
22,972
Location
Somerset with international travel (e.g. across th
Nobody needs to scan a passport/birth certificate to use social media (Snapchat, Instagram, Facebook, etc), only an email address and potentially phone number, in the same way as signing up to EY's app.

Zonal tickets are not usually available for purchase from the driver in my experience, only the app. So a child in Scarborough wanting a day ticket will have no choice but to upload their passport/birth certificate or pay more in individual singles if they choose not to.

Surely a bigger loophole for fare evasion is an adult buying a ticket only valid in a certain region and using it to travel beyond said region. Such as purchasing a £2.50 single for use in West Yorkshire only and travelling with it into North Yorkshire. There is no stopping someone from doing it as they are purchasing an adult ticket and boarding with the possibility of remaining within the boundary of that ticket. A driver can ask someone for ID to prove eligibility for a child ticket, but not for a boundary restricted ticket.
Not wishing to get caught up on too many specifics...

Assuming you buy a ticket that has a hard border to travel from West Yorkshire to North Yorkshire... Well, that's overriding and that's always been a problem. So if historically someone paid to travel from Leeds to Harrogate and then stayed on to Ripon, they were chancing it. It's one reason why firms like TOTO! With a regional boundary, that person may have a WY DaySaver and yes, they'll get to Harrogate, but they're probably going to have to come back and at that point, the driver will spot it/it won't scan.

With the ability to buy online and technology advancing, it provides flexibility but there are opportunities for people to commit fraud and Go Ahead have clearly identified that as an issue. What's the alternative... Asking someone to prove their ID on the bus? Do we want children to be taking their passport out from home, or forking out for an age verification ID? What happens if they can't prove their age...well, we know the problems THAT brings. If Go Ahead feel that there's a problem with people ripping them off, then they feel this is the least worst option? Remember, they'll know what they have sold historically and if there's suddenly an increase in child products being sold, they can be fairly certain that it's not because they've grown a largely captive market.
 

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
With the ability to buy online and technology advancing, it provides flexibility but there are opportunities for people to commit fraud and Go Ahead have clearly identified that as an issue. What's the alternative... Asking someone to prove their ID on the bus? Do we want children to be taking their passport out from home, or forking out for an age verification ID? What happens if they can't prove their age...well, we know the problems THAT brings. If Go Ahead feel that there's a problem with people ripping them off, then they feel this is the least worst option? Remember, they'll know what they have sold historically and if there's suddenly an increase in child products being sold, they can be fairly certain that it's not because they've grown a largely captive market.
City of York Council has said there has been a large increase in Under 19 bus fares Sold:
York's bus improvement programme is celebrating a major milestone this week with the news that over one million £1 fares have been sold to young people since September 2023.

The fare subsidy aims to improve access to education, work and leisure for York's under 19-year-olds by reducing the cost of travel. The scheme was launched as part of the city’s Bus Service Improvement Plan (BSIP) funded by central government; between 2023 and 2025 it was managed by City of York Council working with all six of York's bus operators, and from 1 April 2025 the funds have been managed by York and North Yorkshire Combined Authority. The offer is ongoing and young people can still travel for £1.

Note that EY does not sell this specific ticket on their app and Transdev only started selling it on their app *after* this was published, so it was only First York who you could purchase this ticket online at the point when this was put out. EY also doesn't sell Child singles for the East Riding on their app, in fact, they don't sell any Child singles on their app. The only Child tickets EY sells online are 24 hour Zonal tickets for York, Hull, Scarborough, Bridlington, etc. In York & Hull, there are comparable multi-operator tickets sold from other apps and onboard. Only Scarborough & Bridlington rely solely on EY Zonal fares, and these cannot be purchased from the driver.
 

Russel

Established Member
Joined
30 Jun 2022
Messages
5,539
Location
Lichfield
Nobody needs to scan a passport/birth certificate to use social media (Snapchat, Instagram, Facebook, etc), only an email address and potentially phone number, in the same way as signing up to EY's app.

Zonal tickets are not usually available for purchase from the driver in my experience, only the app. So a child in Scarborough wanting a day ticket will have no choice but to upload their passport/birth certificate or pay more in individual singles if they choose not to.

Surely a bigger loophole for fare evasion is an adult buying a ticket only valid in a certain region and using it to travel beyond said region. Such as purchasing a £2.50 single for use in West Yorkshire only and travelling with it into North Yorkshire. There is no stopping someone from doing it as they are purchasing an adult ticket and boarding with the possibility of remaining within the boundary of that ticket. A driver can ask someone for ID to prove eligibility for a child ticket, but not for a boundary restricted ticket.

Implementing this process will be costing Go-Ahead money, if they didn't there was an issue, they wouldn't be doing it.
 

TheGrandWazoo

Veteran Member
Joined
18 Feb 2013
Messages
22,972
Location
Somerset with international travel (e.g. across th
City of York Council has said there has been a large increase in Under 19 bus fares Sold:
Not a captive market but perhaps I should have said a mature or stable market to be extra clear.

I don't know why they've acted here. Perhaps they've seen a growth in child fare purchases for no good reason, or are actually encountering the issue "on the ground". Whatever it is, they've decided it is significant enough to act, and the alternatives are hardly great either.
 
Joined
23 Nov 2023
Messages
767
Location
Grimsby

== Doublepost prevention - post automatically merged: ==


Possibly, It could be repainted, re wrapped or It will remain in the GNE livery
I don't know if anyone has mentioned it, but to confirm it's out in service in GNE livery; photo below shows it in Hull Interchange this morning
20939 is EOG
Definitely, I saw it shunting round the garage this morning, unfortunately no pic as I was on a passing bus.
 

Attachments

  • East Yorkshire 20831 Hull Interchange 160226.jpg
    East Yorkshire 20831 Hull Interchange 160226.jpg
    816.9 KB · Views: 53

YorkRailFan

Established Member
Joined
6 Sep 2023
Messages
3,383
Location
York
York Pullman have put up the times for their M6 this year which is useful as it gives a rough idea of when the EY M1/M3 trips are running and at what times as it looks to be last year's timetable so if we guess a 9am start from Hull it should be an 11am-ish arrival into Pickering for a half hour break and then setting off after the M6 arrives just after half eleven.

I wonder what the buses will be this year on the M1/M3 because what we had last year actually seemed quite suitable (baring breakdowns) with the tables being much loved by families with young children as they could have a mini picnic over the moors
I'm on the Friends of Moorsbus mailing list, and I've received an email from them saying that timetables will be uploaded in "early March" so we shall have to wait and see.

== Doublepost prevention - post automatically merged: ==

In other news, the two ex-Procters Optare Metrocities now at Go Ahead West Yorkshire have received new fleet numbers.
YJ65 EPY - formerly 21031 now is 24038.
YJ65 EPZ - formerly 21032 now is 24039.
 
Last edited:

Zenneth101

Member
Joined
21 Jul 2024
Messages
462
Location
Kingston-upon-Hull
Seen in EY's depot today the following observations:

1. 20927 has lost its Invade York branding
2. A bunch of 69 plates (NMK being latest) have received back adverts
3. 20891 is still in unbranded Yellow
4. 20085 (devoid of MOT) is still in the coaching lot
5. 20010 has seemingly lost its National Express branding
6. 20820 is currently in there with a part taken out of the front
7. I encountered 3/4 Olympus parked in the electric part along with 20830
8. 20083 was inside the depot seemingly being worked on
9. 20939 was near what looks to be a diesel generator
 

Top